I purchased a bathroom heater/fan from Lowes in Nacogdoches, Texas. I had a contractor install it.
In September I received word that it had been recalled. I went to heaterfanrecall.com and filled out the necessary information including the date code. It was a defective item and a new heater/fan was sent to me on September 24, 2012. A day or two later A & E Factory Services called to say they were contracted to send a tech to install the new heater/fan.
Date and time was set and no one ever showed up. This has happened four times. October 30, 2012 I got a call from A & E Factory Service that a tech would be at my house on Wednesday, October 31 between 8:00 AM and Noon. No one showed up.
I called A & E and they forwarded my call to a supervior who nevered answered--the phone just rang. I call again and the same thing happened. I called again and I was told that the tech would call me in the next 30-40 minutes. About an hour latter I got a robo call from A & E saying my scheduled time had been cancelled and I should call and reschedule.
I called and was told they could not reschedule and that sometime in the future they would call me back. I called Delta Products and received an answering machine message that said I could leave my name and number. No one has ever called me back. I blame most of all Lowes for selling this product and not standing behind it and seeing that dangerous products are replaced.
I can't do much about it except buy another heater/fan and hire an electrician to wire it in.
I have always gone to Lowes but have now crossed it off my list of favorite places to shop. Here I come Home Depot!