Throughout home Reno, Lowe's has been my go to store. I served 8 years in the army reserve and have been granted a 10% discount on purchases for years because of it.
Today when about to purchase a little over $400 in goods, the lady tells me she cannot accept my ID because it is expired. It's been expired for over 5 years and now all of a sudden it is not valid? I even had the ignorant cashier girl call a manager over, to which another ignorant cashier girl came. Apologized but could not accept my ID.
I gave her the ultimatum: accept this as you always have, or lose thousands and my credit account. I left with a cut up Lowe's credit card (and made them wait as I called and cancelled the card in front of them). If this is the kind of service I have to work with, I'll gladly go to Menards full time.
-and not to mention the countless times attempting to purchase appliances.
I say attempt because there have been missed deliveries, missing parts, and nothing but excuses. Goodbye forever you overpriced ignorant box store.
Reason of review: Poor customer service.