Product: Lowes Remodeling Clear all filters (15 of 15 reviews match)
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Update by user Sep 13

Oh and don't expect anyone to call you back about your problem.

Original review posted by user Sep 13

I had one window priced out at $1000 on June 27th 2019. Paid in full and as of Sept. 1st 2019 no call no window. But they have my money. I had a contract that said all work would be done no later then Aug....
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Review
#1652662 Review #1652662 is a subjective opinion of poster.
Service
Lowes Remodeling
Cons
  • Anything to do with lowes
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Lowes Auburn NY

Lowes in Albany, Georgia - Lowe's demodel

1.0
Details
I am sending this to inform you of my total dissatisfaction and disappointment with the home renovations that were undertaken and are currently still being managed by the Albany, GA store (0491). While the initial meeting and planning with the store’s Project Specialist, Mr. Donald Whiteman went well; the overall management of this project has been unacceptable to say the least. My wife and I initially met with Donald back in April 2017. We had decided to do a complete makeover to our property and so met to discuss the feasibility of Lowe’s doing the work. We outlined the extent of the remodel project and Donald assured us that this was something the Albany Lowe’s was capable of doing. We also let Donald know that it was our intention to live on our enclosed back porch while the remodeling was underway. The project was extensive and included; the removal of a load bearing wall, removal of the popcorn ceiling throughout the house, moving the kitchen into the existing dining room, replacement of all the kitchen cabinets and counter tops, upgrade of the master bath, hardwood flooring installation throughout the house and other general renovations. We went over the kind and type of flooring, kitchen cabinets, counter tops, tiles, back splash, lighting and the general color scheme and the other details of the project. At one point my wife asked if Donald was going to write any of this down and he stated the he had it all in his head. Donald also explained to us that he and the chief contractor, Coy Porter would develop a project plan which would be provided to us in a project binder along with the rest of the details of the project for reference. We asked Donald for a quote. We were told the two checks were required due to the Albany stores inability to process one check for the total value. We were told that Lowe’s wasn’t willing to accept the liability for the replacement of the load bearing wall, so on 5/11/17, we cut a check to Kellerman Construction. This is when the project management began to abate. When we hadn’t heard anything after our checks had cleared, I contacted Donald on 5/18/17 for a status report. He informed us that it looked like things were already starting to come in and he would be meeting with Coy Porter the next day to come up with a start date and a project plan. Hearing nothing back, I contacted Donald a week later. He then informed us that he and Coy determined that 6/12/17 would be the start date. With demo beginning, my wife and I decided to spend some time with our grandkids. While away we were informed that our new cabinets would be delivered between 6/23/17 and 6/29/17. We confirmed this with Donald and said they would be delivered to the Albany store. Returning home on 6/18/17, we found our home partially demo’ed and work was being done to remove the popcorn ceilings. On 6/23/17 all work stopped. Wonder what was going on, I sent emails to both Donald and Coy On 6/28/17 requesting a status and a copy of the project plan that was promised us. Coy informed me that, “Jeremy and I do have a plan and a schedule we just don't have it wrote down we just knowing our heads and in our minds how everything should be going right now…” Coy eventually provided us with a notional plan on 7/5/17. The plan indicated a completion date of 9/1/17 Work continued and on 7/11/17, we went to visit our other grandkids, returning a week later only to find that very little had been accomplished inside the house other than some work by the plumber. This is when we discovered a leak under our guest bath sink which damaged the cabinet and the wood floor molding. Additionally, our irrigation system no longer worked and there were several holes dug in the yard as the plumber tried to identify how water got into the house. We also discovered that two of our new retractable hoses had been destroyed. On a good note, a brick mason (Scotty Engram) was on site and he did a superb job of removing and replacing the brick around our new windows. All of this was passed on to Jeremy Davis, the contractor foreman. The leak was rectified. At this point contractors on site were fairly scarce. My wife and I had to continuously contact Donald, Coy, or Jeremy to get someone to work on this project. We were never certain who at the Albany store was actually in charge. We repeatedly asked about the status of the wood flooring to ensure it was in the house long enough to acclimatize. The flooring installation could not be completed because not enough wood was ordered. We asked about the status of the cabinets. At one point Donald could not find them in the warehouse. The Albany Lowe’s was unable to deliver the cabinets to our house, so one of contractors picked them up in his personnel truck. Once here, they arrived with the wrong handles. When the new handles came in, there weren’t enough. Our old toilet was in the house for twelve weeks and we expected it to be reinstalled, then someone accidentally threw it away. We now have one of those new efficient toilets that require two flushes to get anything done. There was at least four weeks of accumulative time where there simply was no one working in our house. We contacted the corporate offices on two occasions for some assistance, only to be told that the Albany store manager would get back to us. We have never heard from him. Donald did contact us to let us know “He was working on it.” Today our countertops were to be installed. They were the wrong color. There will now be at least another two week delay. It also appears that our hardwood flooring is buckling. After redoing the floors, they began to buckle a second time. This has and continues to be a dreadful project. We are convinced that if we hadn’t been here to facilitate this project, we wouldn’t have this much work completed. We are now 24 weeks into a ten week project. It is my opinion that this project far exceeded the capability of the Albany Lowe’s and should never have been taken on, nor should they take on any other projects until they are better equipped at managing them. I certainly had expected something more from the from a company that vows to “ …provide customer-valued solutions with the best prices, products and services to make Lowe's the first choice for home improvement”.
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Review
#1187514 Review #1187514 is a subjective opinion of poster.
Service
Lowes Remodeling
Cons
  • Are not organized
  • Lack of responsiveness
  • Quality of the artisans
Reason of review
All of the above
Preferred solution
Full refund
Tags
  • Bad Customer Support

Lowes in Goose Creek, South Carolina - "Free" design and remodeling consultation is not free

3.3
Details
Free means free, right? If something is offered only contingent on paying for another service (like a general contractor to carry out your remodeling), then is it free? Absolutely not. Watch out everyone! My intent was to buy every item for a complete kitchen remodel from Lowes, including floors, cabinets, fixtures, appliances, the works! Ten of thousands of dollars of stuff! A little free design consultation up front would have been a terrific way for Lowes to up-sell, or at least make a big buyer happy. But apparently that's not the way it works. When I mentioned that while I'll buy all the stuff from Lowes, I intend to do most of the installation myself, then the conversation got a little awkward. It took a little while to finally get back to "well no, we don't offer design consultation unless the general contractor is hired". Surprise! Don't get me wrong, I use Lowes all the time. I like them. But this consultation scheme gave them a black eye in my opinion.
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Review
#1051528 Review #1051528 is a subjective opinion of poster.
Service
Lowes Remodeling
Reason of review
Not as described/ advertised
Preferred solution
I don't want anything. Just fix the problem. Advertise accurately.

Lowes windows installation is the worst.

November 5, 2015 For those of you looking to have Lowes install windows in your home please think twice about that! We had the West Jordan, Utah Lowes come and install windows in our home, 12 windows and a sliding glass door. Joey was the man who came and gave us the quote. On August 10th he came back and we scheduled the installation. When we ordered them in July we ordered 12 windows and the sliding glass door but when Joey came back to collect our money he only had 11 windows and a sliding glass door yet the price was still the same. We were very upset that he had misquoted us and then claimed that we chose not to have our garage window replaced. This was a lie because we never agreed to that. He told us he could add it if we wanted but it was going to cost us more. We told him we couldn’t do that because we had only a certain amount saved which was what he initially quoted us. We were very upset and Joey knew it. He later text my husband and said they would go ahead and install the window for free. My husband told him we didn’t expect it but would appreciate it. Joey took it as we didn’t want it. The windows were suppose to be installed 6 weeks later but were not installed for 8 weeks. When they came and installed the windows there were numerous problems! The garage window wasn’t installed nor had it been ordered, there was no screen in one of the windows, the wrong window was installed in our kitchen which was a special order and cost us more, and the sliding glass screen door was broken! I spoke to the installer and he told me I needed to contact Joey, to which I did. But Joey was extremely rude and did nothing about it; he basically washed his hands clean of any problems. The windows were installed over a month ago and nothing has been resolved as of yet. Whenever I call the store or customer care I just get the run around. No one will take responsibility for the problems nor will they try to fix them. I paid $7000 for their Milgard windows, supposedly their best windows. I am extremely disappointed in the service they rendered. I will never have Lowes install anything in my home again. My opinion is the least they can do is take care of their customers and compensate them when they screw up. Their compensation to us they claim ‘will be’, the windows we initially ordered and a “free” garage window. Seriously that’s compensation? That’s what we ordered to begin with!! How is that compensation? We have spent thousands and thousands of dollars at Lowes over the past 6 months remodeling our entire home and we’re not so sure Lowes will be getting any more of our money. If this is not taken care of I will take further action! So think twice about having Lowes install any windows in your home. Their services are the worst!!!
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3 comments
Anonymous
#1509841

We also have leaking windows from a LOWES INSTALL. Looking to find out more info with how till was handled and what we need to do to get compensated for replacements as well. Windows leak and drip into our walls thanks to the poor install.

Anonymous
#1060757

Why would you place the order for 11 windows if your quote had 12? It's your fault for signing and paying for the order.

Anywhere you go you will have an estimated installation date based on the time it takes for the windows to be manufactured and arrive at the store. What can't be taken into account is weather. Most installers don't install windows when it is raining. These lost days can put installations behind as they have to finish jobs scheduled before your first.

They may also run into unexpected problems when installing windows on jobs ahead of yours. They may find rotted framing that has to be replaced before a window can be installed, causing the job to take longer than expected. Keep in mind if there are missing or damaged parts, they will have to be ordered just like the original window and aren't sitting in the back room of the store and may take as long as the original order to arrive. Don't expect "compensation" for problems that arise, they are something to be expected in a situation like this.

When you start demanding "compensation" no one wants to listen to you anymore and all progress will stop till you come to your senses and quit talking about "compensation". You can go to small claims court to get the missing screens, the proper window, as long as your contract show something other than ordered and the broken screen fixed, but most judges aren't going to give you "compensation".

Anonymous
#1091278
@Anonymous

"Compensation" can take the form of providing the product and doing the job as agreed, not necessarily payment in *cash.*

I'd guess from its cold tone that the response above is from someone in the Lowe's organization. Hard to believe that anyone would have no sympathy for a customer in such a bad situation.

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Review
#729850 Review #729850 is a subjective opinion of poster.
Service
Lowes Remodeling
Cons
  • Installation department
Reason of review
Poor customer service

Lowes in Seattle, Washington - Unfairly treated

I know this is repeating several other's claims, but I had to file a discrimination claim against my store "manager". You know what? Nothing ever was addressed on it! What a surprise from this company. The "manager" eventually found something to fire me for, though. I got back into the remodeling business, and Lowe's is never on my shopping list. In fact, my friends, neighbors and family do not shop Lowe's. I say we hit them in the wallet, folks. If we can get together and spread the word about this company, maybe someday they will change their policies toward employees. And, yes, they hire folks with no idea of what hardware is and how it works.
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Review
#641967 Review #641967 is a subjective opinion of poster.
Service
Lowes Remodeling
Reason of review
Unfairly fired
Loss
$100000
Preferred solution
Settlement of lost wages

Lowes in Mears, Michigan - A customer service nightmare

We used Lowes in Muskegon, Michigan, to supply us for a major remodeling of our home. With the mistakes they've made and the snotty customer service, even after we spent tens of thousands with them, I can't help but wonder how this company remains in business. Inattentive sales staff, combative customer service and outright lies are their hallmark. How about countertops ordered in January, finally shipped in May ... and they were wrong? How about a store manager who blamed a back order on a dock strike on the west coast that she couldn't say even affected our delivery? How about the kitchen and bath "designer" who hides and refuses to return messages or pick up calls when things go south? How about a sales guy so nuts, he can't focus on the customer's needs and, instead, babbles on about his guns, his advanced college degrees and his wife, who he seems to loathe? If you need a box of nails or some lawn seed, go for it ... if it's anything much more complex than that, avoid Lowes and seek help elsewhere. Learn from our nightmare.
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Review
#636870 Review #636870 is a subjective opinion of poster.
Service
Lowes Remodeling
Cons
  • Customer service
  • Weak product knowledge
  • Incompetent staff
Reason of review
Not as described/ advertised

Lowes in Wareham, Massachusetts - Special order comes in late.

1.0
Details
I ordered a special rug and pad with the promise of 14 day delivery to the local store in Wareham Ma. I was also told that it usually takes less than the 14 days promised. 21 days later I final got the call it was at the local store. I went to the store to pick the rug and pad up and after 20 minutes an employee comes to the customer service desk stating it was not there and it must have been order for an install. I showed the service desk and the warehouse worker the receipt to prove it was not for an install so the warehouse worker went out back again. This time after another 15 minutes a call comes to the service desk that the manager is now working on it. Another 15 minutes and the call comes to the front desk that they found it behind several refrigerators and will be a short time and they would bring it up. Another 30 minutes and the manager shows up with only the rug. He then had to use the computer to see what I had on the receipt. He then proceeded to tell me he could cut the piece of padding from the floor stock, disregarding that the padding was also a special order. I told him find the special ordered pad and keep it with the rug and I will be back to get it another day as I needed to get something done rather than wait. He told me that if I did not pick it up the next day it would have to go back to the buried place he found it at. This total lack of organization in the back room and a total disregard for the customer satisfaction. This is for the first room of 5 rooms and 2 bathrooms I am remodeling. It may be a 30 minute longer drive to the competitors store, but I will be going to the competitor to get the other rooms done.
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1 comment
Anonymous
#867973

Just so you know that Lowes is not responsible 2 months later. You should have taken the proper steps and called the 800 number

Review
#530694 Review #530694 is a subjective opinion of poster.
Service
Lowes Remodeling
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Lowes in Dayton, Ohio - Kitchen remodel disaster

Invested over $20,000 in a kitchen remodel and it has been a nightmare with this company. It has been 6 weeks and not even half done. Have not heard from anyone in over 2 weeks. Calls and emails go unreturned. Materials and tools sitting everywhere. Please be warned and stay away from this company. Our neighbors started same project with different company and have been using their kitchen for 10 days now. Lowes problem is that the left hand does not know what the right hand is doing. We are now searching for another contractor to get in here and finish the job.
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1 comment
Anonymous
#840054

This is what happens when you are too lazy to hire your own contractor. When you hire your own contractor you have the opportunity to check their references and get to know who will be working i n your home.

You also have control over the project and the ability to fire the contractor if you want. Instead you let a retail store pick the low price contractor to do the job. Yes Lowes makes a profit on what the contractor charges them.

It's in their best interest to find the lowest priced contractor to do the job and increase their profits. These profits could have been in your pockets if you had taken the time to find a reputable contractor on your own.

Review
#508618 Review #508618 is a subjective opinion of poster.
Service
Lowes Remodeling

Lowes installation can't manage to install an entry door

I wanted to have the front entry door on my house replaced and rather than seek out contractors myself I decided to try out Lowes installation services where Lowes handles ordering the product and materials as well as hires and manages the contractors to do the work. Worst decision ever. I've never dealt with such incompetence before. So this 6 month long experience starts out with me at Lowes in their door and window department where they present with me with several catalogs to look through. I select a custom 36 inch fiberglass 3/4 glass door with oak stained finish, 2 3/4 glass sidelites with decorative glass and a full transom window across the top of the door. The transom window had to be custom made since the vendor didn't carry a transom glass that matched the sidelite glass. I also select a 36 inch full view glass storm door. So far so good. The next thing they do is hire a contractor who they send out to my house to measure the entry before they order the door. I'm told that the door should be built and ready in about a month and then they will let me know when it's done at which point their contractor is suppose to contact me to schedule a day for the install. A month goes by and they indeed call me to let me know the door has arrived at their store and that their contractor will call me the next day to schedule an install. Now is where everything starts going bad. A week goes by and no call so I call Lowes and ask why their contractor has not called to schedule a time yet and they say they will make sure he does. A few more days go by and their contractor finally decides to call and says it will be a month before he can come to do the install. A month goes by and I schedule a day off from work to be present at the install as required by the contract that Lowes made me sign. The night before the install I get a phone call from a different contractor telling me that the other contractor decided he didn't have a big enough crew to do the job so he can't do the install. So this *** waits the entire month to decide he can't do it. This new contractor says it will be a month before he can get out to do the install. Since I already schedule a day off from work I lost 1 vacation day so far. At this point I am obviously getting quite ticked off. I had to call Lowes to inform them of what was going on because they are obviously not managing their own contractors and they were clueless to what was going on. Another month goes by and the new contractor shows up right after Lowes drops off the door. The door is missing trim pieces and they forgot to include the door handle and deadbolt which I ordered. So I had to call Lowes to bring it out. The contractor had to go to a supplier to find matching trim to replace what was missing from the new door. So the contractor gets the new door installed and gets ready to install the 36 inch storm door only to find out it doesn't fit. The new door was not built to the correct size. They built it with a 34 inch door which made the opening only 31 1/4 inch wide. Minimum building code requires a minimum of 32 inch clearance so our new door does not meet code. So I lost another vacation day. So not only can Lowes not manage their contractors they also can't manage their vendors or they didn't order the correct size. I never got a consistent answer on that. So since Lowes didn't believe that their contractor can measure correctly they send out a "project specialist" a few days later to confirm that the door does not meet code. A few more days go by and they call and say they are ordering a new door and tell me it shouldn't take more than a few weeks this time. They planned to reuse the custom made transom window already installed to cut down on the build time since it's size won't be affected. When I asked why nobody thought it would be a good idea to measure the door when it came in and sat in their store for 2 months waiting to be installed I was told it is their policy not to touch any products before it goes to the customer. Great policy geniuses. A month goes by and no calls from Lowes so I contact them to find out they haven't so much as checked on the progress from their vendor. So they call their vendor and find out they haven't even started on the door and that it will take at least another month and a half to complete the new build. Apparently Lowes can't get them to expedite the order and they are backlogged. Gee I wonder why. So nearly 2 more months go by and the door arrives at the store again. This time I made sure they measured it before they brought it to my house. They confirmed that the door was 36 inches. So a few more weeks go by and their contractor shows up once again to do the install. I take another vacation day. Before the contractor takes the door off the truck he decides to recheck ALL the measurements again. Guess what, the door is over 2 inches shorter this time. And guess where they took the 2 inches out of. You guessed it, out of the frame for the transom window which means they cannot reuse the transom window because it won't fit in the new door. There is nothing the contractor can do to fix it. So at this point I just cancel the order and ask for my money back and for compensation for the 3 vacation days that Lowes cost me. Took weeks to get my money back and another few weeks to get them to compensate me for my time. During this 6 month long ordeal I had dealt with department managers, assistant store managers and the store manager. It was quite evident the incompetence went all the way up to the top. I would absolutely not recommend using this Lowes store for any kind of home remodeling or installation services. Save yourself time, money and grief and just hire a contractor directly which is what I get to do now since I still have a door that is not to code installed in my house.
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3 comments
Anonymous
#995662

I think a great front door will go a long way in impressing your guests. I got mine custom installed from Heritage Homes of Toronto( http://www.heritagehomedesign.ca/ ).

Got some really good compliments from friends and family and I would suggest their service for anyone out there who is on home renovations. The staff were so warm and friendly and the wood coating was commendable too.

I think there are umpteen number of tutorials on how to plan a custom window or door that's already available online. This blog and the comments might help someone in need I hope.

Anonymous
#809518

that never happened!

Anonymous
#778485

Don't know why the 36-inch door has to be custom built? It's a standard-size door, beats me.

Usually less than 36-inch door is custom-built.

.

Be careful with a contractor though, make sure they know how to install the door and provide a warranty in writing. Also compare the door image with the exact product installed.

Some contractors are known to make certain door parts like a brass kickplate, disappear.

.

Good luck

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Review
#471646 Review #471646 is a subjective opinion of poster.
Service
Lowes Remodeling
Loss
$6800
Tags
  • Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Boise, Idaho - Treated like a Crook

I asked for and received a 10 percent discount on a duplex remodel project. The Manager apparently berated his Asst. Mgrs. for giving the discount and two of them implied I was doing something wrong by using my Lowes credit card that gives an automatic 5 percent. I refused to accept these accusations and returned the merchandise (hundreds of dollars), and cancelled my Lowes card. They get their 10 percent back and I will shop elsewhere. Strange..... I think Lowes has gotten to big for its britches, as I know they give discounts all the time to the major builders, etc. But they seemed miffed when I sought it (but after the fact). Again, strange .........
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3 comments
Anonymous
#617909

Why did the associate give you the 10% discount in the first place? Are you military? Because that is the only reason I know that they give 10% discount.

Now, we were wrong for accusing you of doing something wrong by paying with the Lowes card unless the 10% discount was hinged on doing it all in cash.

Anonymous
#611653

It's very hard to understand what you wrote. I think you need to go back to grade school.

With that being said you need to get over yourself.

Like the person said below would you be so willing to give others a 10% discount when it came to you making money? You clearly did not qualify for the discount so DEAL.

Anonymous
#611634

Why do you feel entitled to 10% off in the first place???? Does your tenants who rent your duplex ask for a discount, would you give it to them.

I highly doubt it. So please step down from your pedestal.

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Review
#385952 Review #385952 is a subjective opinion of poster.
Service
Lowes Remodeling
Loss
$50