Product: Lowes Remodeling Clear all filters (14 of 14 reviews match)
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0 comments
1.0
Details
I am sending this to inform you of my total dissatisfaction and disappointment with the home renovations that were undertaken and are currently still being managed by the Albany, GA store (0491).While the initial meeting and planning with the store’s Project...
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Author
Location
Albany, Georgia
Service
Lowes Remodeling
Cons
  • Are not organized
  • Lack of responsiveness
  • Quality of the artisans
Reason of review
All of the above
Preferred solution
Full refund
Review #1187514 is a subjective opinion of poster.
0 comments
3.3
Details
Watch out everyone! My intent was to buy every item for a complete kitchen remodel from Lowes, including floors, cabinets, fixtures, appliances, the works! Ten of thousands of dollars of stuff! A little free design consultation up front would have been a terrific way...
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Author
Location
Goose Creek, South Carolina
Service
Lowes Remodeling
Reason of review
Not as described/ advertised
Preferred solution
I don't want anything. Just fix the problem. Advertise accurately.
Review #1051528 is a subjective opinion of poster.
3 comments
November 5, 2015 For those of you looking to have Lowes install windows in your home please think twice about that! We had the West Jordan, Utah Lowes come and install windows in our home, 12 windows and a sliding glass door. Joey was the man who came and gave us the...
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Anonymous
#1509841

We also have leaking windows from a LOWES INSTALL. Looking to find out more info with how till was handled and what we need to do to get compensated for replacements as well. ...

Author
Location
West Jordan, Utah
Service
Lowes Remodeling
Cons
  • Installation department
Reason of review
Poor customer service
Review #729850 is a subjective opinion of poster.
0 comments
I know this is repeating several other's claims, but I had to file a discrimination claim against my store "manager". You know what? Nothing ever was addressed on it! What a surprise from this company. The "manager" eventually found something to fire me for, though. I...
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Author
Location
Seattle, Washington
Service
Lowes Remodeling
Reason of review
Unfairly fired
Loss
$100000
Preferred solution
Settlement of lost wages
Review #641967 is a subjective opinion of poster.
0 comments

Lowes - A customer service nightmare

We used Lowes in Muskegon, Michigan, to supply us for a major remodeling of our home. With the mistakes they've made and the snotty customer service, even after we spent tens of thousands with them, I can't help but wonder how this company remains in business. Inattentive sales staff, combative customer service and outright lies are their hallmark. How about countertops ordered in January, finally shipped in May ... and they were wrong? How about a store manager who blamed a back order on a dock strike on the west coast that she couldn't say even affected our delivery? How about the kitchen and bath "designer" who hides and refuses to return messages or pick up calls when things go south? How about a sales guy so nuts, he can't focus on the customer's needs and, instead, babbles on about his guns, his advanced college degrees and his wife, who he seems to loathe? If you need a box of nails or some lawn seed, go for it ... if it's anything much more complex than that, avoid Lowes and seek help elsewhere. Learn from our nightmare.
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Author
Location
Mears, Michigan
Service
Lowes Remodeling
Cons
  • Customer service
  • Manager attitude
  • Poor training
Reason of review
Not as described/ advertised
Review #636870 is a subjective opinion of poster.
1 comment
1.0
Details
I ordered a special rug and pad with the promise of 14 day delivery to the local store in Wareham Ma. I was also told that it usually takes less than the 14 days promised. 21 days later I final got the call it was at the local store. I went to the store to pick the rug...
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Anonymous
#867973

Just so you know that Lowes is not responsible 2 months later. You should have taken the proper steps and called the 800 number

Author
Location
Wareham, Massachusetts
Service
Lowes Remodeling
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Review #530694 is a subjective opinion of poster.
1 comment
Invested over $20,000 in a kitchen remodel and it has been a nightmare with this company. It has been 6 weeks and not even half done. Have not heard from anyone in over 2 weeks. Calls and emails go unreturned. Materials and tools sitting everywhere. Please be...
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Anonymous
#840054

This is what happens when you are too lazy to hire your own contractor. When you hire your own contractor you have the opportunity to check their references and get to know wh...

Author
Location
Dayton, Ohio
Service
Lowes Remodeling
Review #508618 is a subjective opinion of poster.
3 comments
I wanted to have the front entry door on my house replaced and rather than seek out contractors myself I decided to try out Lowes installation services where Lowes handles ordering the product and materials as well as hires and manages the contractors to do the work. ...
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Anonymous
#995662

I think a great front door will go a long way in impressing your guests. I got mine custom installed from Heritage Homes of Toronto( http://www.heritagehomedesign.ca/ ). Got s...

Author
Location
Cedar Rapids, Iowa
Service
Lowes Remodeling
Loss
$6800
Review #471646 is a subjective opinion of poster.
3 comments
I asked for and received a 10 percent discount on a duplex remodel project. The Manager apparently berated his Asst. Mgrs. for giving the discount and two of them implied I was doing something wrong by using my Lowes credit card that gives an automatic 5 percent. I...
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Anonymous
#617909

Why did the associate give you the 10% discount in the first place? Are you military? Because that is the only reason I know that they give 10% discount. Now, we were wrong...

Author
Service
Lowes Remodeling
Loss
$50
Review #385952 is a subjective opinion of poster.
5 comments
I am very disgusted with the behavior of the Assistant Store manager Gina. My husband and I made a very large purchase (7 major appliances); once we got home we realized we were over charged. I called the store where I made the purchase at and they told us that they...
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Anonymous
#542355

I work for Lowe\'s. That manager\'s behavior was unacceptable...period. With or without a reciept as long as we can have printed proof of a price that matches the time you...

Author
Location
Portland, Oregon
Service
Lowes Remodeling
Review #330867 is a subjective opinion of poster.