11020 David Taylor Dr Suite 400, Charlotte, NC 28262, USA
Not resolved
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Value for money

Three months after the signing contract, we still have an unfinished island in kitchen with no hope for completion. Cabinet and countertops rep, Linda, is never at work and, when actually contacted, stalls and makes excuses.

Same for designer, Victoria. Contractors for completed work were great. Plumbing, electrical, appliances all were installed with skill and care.

But trying to connect with Lowes Reps was frustrating and aggravating: they were impossible to get by phone and were rarely in the store. Linda showed interest in satisfying us (the customer) and we have no idea how to get the job completed (other than nagging) or who to contact.

Product or Service Mentioned: Lowes Kitchen Remodeling.

Reason of review: Poor customer service.

Monetary Loss: $2500.

Preferred solution: Deliver product or service ordered.

Lowes Pros: Contractors quality, Having services coordinated.

Lowes Cons: Disinterest on the part of lowes employees, Lack of follow through, Disorganized, Disinterested personell, Lengthy service time.

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