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LOWES PROTECTION PLAN

1.0
Details
On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is for 2 yrs and the Lowes plan won't cover it during that period. So Lowes sold me a replacement plan for $16 that was completely worthless. It expires on the same day as the manufacturers. What a SCAM
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3 comments
Anonymous
#1721322

I am very surprised at the number of seemingly very smart people who always purchase the extended warranty plan. Every consumer publication advises against buying them and says that they are almost always a bad idea. The odds of the extended warranty being a good deal are about the same as you winning the Publishers Clearing House Super Prize.

Anonymous
#1721212

You were given somewhat incorrect info. on the website it clearly states the replacement plans begin after the manufacturer warranty. So like the other commenter posted, you'll get the 1st warranty from the manufacturer then the lowes replacement plan

Anonymous
#1717301

Take a look at you plan again. Most of these plans start the day the manufactures warranty ends so the 2 years would turn your total protection into 4 years.

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Review
#1588875 Review #1588875 is a subjective opinion of poster.
Service
Lowes Replacement

Lowes in Ormond Beach, Florida - Awful

We have a Samsung french door frig that is only 3 years old and started freezing up and not cooling in the refrigerator compartment starting in April of this year, we luckly have an extended 5 year warranty on this product, but we have had 5 service calls for the same issues, freezing up of the coils, last service call technician that was sent out said it was not repairable. Now Lowes is giving me the run around about replacing the unit, and lying several times. Don't buy any products from these crooks, they take your money and will not stand behind their contracts! Pissed consumer after loosing around 500.00 of food over a 6 week period!
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2 comments
h.kitchener
#1687935

Never understood why anyone would buy these extended warranties. Your situation proves my point.

The best way to buy appliances is to purchase a basic, no bells and whistles model for a cheaper price and if it breaks during the manufacturer's warranty, get it fixed thru the manufacturer.

If it breaks after the warranty, toss it out and buy a new one. This comes out cheaper in the long run as most appliances will go bad in the first year and after that, as you found out, you will get a runaround as no one will want to replace it but keep messing around with repairs that don't fix the problem(s).

Anonymous
#1688665
@h.kitchener

Thanks for the advice. I couldn't have said it any better myself.

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Review
#1537032 Review #1537032 is a subjective opinion of poster.
Service
Lowes Replacement

Lowes - Compalint on E.P.P.

This is a complaint for the E.P.P. Lowes sells during the purchase of any appliance. We purchased this plan with our $3000 Kitchen Aid oven from Lowes 2 years ago. Recently, we had a power surge and this burned out all of our appliances. We contacted E.P.P. and the service center came out 3 different times and replaced 2 boards. After they left, the oven was still not working. They wanted to return for a 4th trip to replace another board. I've had to take 3 days off work so far and the oven wasn't fixed. I call the company and spoke to a "Manager" names Andrew, who refused to provide any contact information so I can make a complaint. He stated his ID # was 1537495 and his supervisor was "Karen." Unfortunately, "Karen" does not accept phone calls from the public. I was furious to hear that a manager refused to speak to a unsatisfied costumer. "Andrew" refused to assist me any further and refused to forward my complaint to his supervisor. This is a horrible company, and I hope a supervisor actually reads this. I will be posting this in various other cites until my issue is resolved. As of today, we are still without an oven. We are very disappointed with the service and attitudes of the personnel at Lowe's E.P.P. service center.
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Review
#1030749 Review #1030749 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered

Lowes in Burlington, Ontario - Boxed lamps inferior products - broken, missing pieces

4.5
Details
First lamp had broken *** and the *** is EMBEDDED - its not like you can just get a replacement *** the whole lamp is threaded together and SO badly packed that the poor clerk dropped the upside down packed glass lamp out of the box and it crashed onto the floor. The second lamp had a crooked stem, so we set it up at home, had to disassemble it and put it back in the box too. That's three lamps and boxes with styrofoam wasted; three packages of stuff that's going nowhere but in the garbage back at Lowe's - to say nothing of our effort and transportation for three trips for a lamp. Its distressing that consumerism is so out of hand - its bad enough everything has to be shipped across the world to get to the store, never mind that once it gets there it ends up being garbage. Lowe's is NOT a GREEN store.
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Review
#809788 Review #809788 is a subjective opinion of poster.
Service
Lowes Replacement
Pros
  • Woman who helped me today 3062 t 13 at 031416 144534
Reason of review
Damaged or defective
Loss
$70
Preferred solution
Refund is not an issue - the store agreed. I'm upset about a store like LOWE's and other box stores like it compromising my commitment to make the world GREEN - this is the destructive marketing / consumerism cycle I seek to avoid.
Tags
  • Floor Lamp
  • Pfolio

Lowes in Chester, Virginia - RE: QUESTION on FRIGIDAIR DISHWASHER

Home owners trust all items to replace a product will be with when purchase so DO YOU DO THIS?? We purchased a DISHWASHER 2.18.16 To install today 2.19.16. When beginning the install there was no adapter fitting for the water line! Another trip to the store after checking a nearby one that did not have the part so had to go all the way back to Lowes and BUY a part to fit the replacement item. Please respond with WHERE ON the box that it is necessary to buy something else, or if the place one is purchased is to inform customers of this when selling one! Thank you. Another thought....mention it in your ads!
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1 comment
Anonymous
#1116125

You forgot to mention that the water line and power cord didn't come with the dishwasher either. The store has nothing to do with what the manufacturer prints on the box.

It appears that you just assumed that everything was in the box. I bet if you had asked, rather than assuming, you would have been sold an installation kit for the dishwasher. You can bet if you bought the dishwasher at at store that paid their salespeople on commission they would have suggested the kit to boost their commission.

Big box stores don't pay on commission to keep their prices low. When you shop a big box store you shouldn't expect the same level of service that you would get in a specialty store.

Review
#793626 Review #793626 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Order processing issue

Lowes advertisment designed to make you come into store

I was looking for led bulbs on the internet after Christmas for deals. Lowe's $.99 a bulb 60 watt replacement. I got to store they say it was black Friday that was weeks ago I told they should take that off the internet I drove 60 miles to get these bulbs. I thought I could trust the computer for amount and stock. But to my dismay the next day same thing in my search for led bulbs after I told the, they should remove their store from the search. America has lost its edge Lowes doesn't care the business comes in lie cheat and steal! This the 3rd strike for me never again for Lowes I know when people just want to take your money they don't care how they get it!
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4 comments
Anonymous
#1119578

sounds like what happened to me but i knew it was my fault.

my browser had a saved page for home depot showing their black friday deals when i thought i was online checking out that weeks sales.

went to the store and found out obviously the items i wanted, a shop vac and some others, were in fact NOT on sale. i checked their website on one of their terminals and the correct page showed.

when i got home i realized that my laptop had somehow become disconnected from the wifi and i was in fact looking at a cached page. once i fixed that issue, the hd page reloaded with the same page i had just seen in the store.

Anonymous
#1095535

You can't remove yourself from 'searches' on the internet. Search engines cache and save pages and information.

Anonymous
#1087148

This is your fault. Call the store and confirm stock before driving 60 miles (who does that?) to save a few cents on some light bulbs.

Anonymous
#1095533
@Anonymous

I completely disagree - we have come to depend on ecommerce - it should be accurate, we should be able to trust it. But more important, if the website advertised it at that store, the store should have provided a comparable product at the same price - otherwise it seems very much like false advertising to me.

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Review
#761634 Review #761634 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service

Lowes Replacement Review

1.0
Details
Ordered tile from Oakland Park Florida store. Order was never placed found out about it when I went to pick it up after being notified it was in. Never again if I can't carry it out I wont buy it there. Just like Home Depot. Lowes is chaotic hot mess. If it cant be carried out don't waste your time. Go to Floor and Decor. Replacement tile being delivered tomorrow.
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Review
#756704 Review #756704 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Order processing issue

Lowes in San Jose, California - Lowe's GE Dishwasher - Received Damaged

1.0
Details
I ordered a new GE Dishwasher and it was received damaged. I called Lowe's about it and they told me they would get a new replacement one out to me and pickup the damaged one the next day. Lowe's never showed the next day. I called and they didn't know what I was talking about because the pickup and replacement was never put into their system. Now I've got to wait another week minimum for the replacement, and another day for them to pick up the damaged unit. I also had to pay a second time for their lack of responsibility for their duty to get it to me right on the first time. It's not over yet. My suggestion is, Don't buy from Lowe's.
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Review
#744540 Review #744540 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Poor customer service
  • Damaged goods
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • Ge Dishwasher

DD214 no good at Lowes anymore

Lowes promised they would give 10% off and another 10% off using my DD214 when purchasing new replacement windows for our home.. the first 6 that we purchased (9-23,26 & 27th of 2015) they stood by their word and when we went back today (9-30th-2015)they would not, said that the DD214 was no longer recognized.. that was within a weeks time....said it was only use on Veterans Day only. what is wrong with this place.. a vet is a vet 365 days a year , are they saying that a vet doesn't matter except for that special day..... called Home Depot and they will except all you need is an official ID and your DD214 form, so I do know now were I will be spending my money.......
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Review
#708409 Review #708409 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in La Habra, California - Horrendous customer service.

1.0
Details
Assistant store manager Jessica is the reason I don't like going to Lowes. She is a shining example of horrible customer service. Ironically, the people working for her were decent. Slow to help customers...but decent on the whole. Here's my latest Lowe's horror story: My wife and I had saved for years to build our dream kitchen. I ordered a $600 window at Lowe's, among a few other items, because they had a sale going. It arrived in 2 weeks as promised, and I called to schedule a pickup. When I arrived I waited 20 minutes for them to find my window (not terrible, but not the "immediate pickup" I was promised on the phone). Well come to find out the window was damaged. I pointed that out to Assistant Manager Jessica along with telling her that my install was planned for 2 days from now and her response was, "Well you shouldn't have scheduled an install so close to pickup of the window." Excuse me? Was I supposed to anticipate that Lowe's was going to screw up and damage my window or something? She offered to replace the window or give us 10% off. When I said I wasn't happy with the 10% off idea she told me, "I wasn't done talking yet" in the most condescending tone I have ever heard used toward an adult, and shook her head like she was talking to a 5 year old child. She pointed out that I already got 10% off the window when I purchased it. Of course I got 10% off when I purchased it! It was on sale! That's why I bought it at Lowe's in the first place! Believe me, if it were on sale anywhere else I would have gone there instead. I demanded a replacement window, which they agreed to. Then I continued to wait another 43 minutes for them to find the door I already scheduled a pickup for. They had this door in stock as a regular item and it took them 43 minutes to get it to the front of the store! When I told Assistant Manager Jessica that I was *** pissed" with their delays, poor customer service, damaged window, and her condescending attitude she told me that she didn't appreciate my language and walked away. I never raised my voice and used a single expletive to describe my current demeanor (seriously, check the tape) after taking delivery of a broken window, waiting over an hour for them to give me an in-stock door I already paid for, and tolerating her attitude and that's how she's going to end it? I thought I should have been thanked for keeping such calm attitude. Apparently not. Thanks Lowe's for delivering quality customer service once again.
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Review
#668270 Review #668270 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Customer service from assist manager
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered