Product: Lowes Replacement Clear all filters (40 of 40 reviews match)
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1.0
Details
On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is...
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3 comments
Anonymous
#1721322

I am very surprised at the number of seemingly very smart people who always purchase the extended warranty plan. Every consumer publication advises against buying them and say...

Review
#1588875 Review #1588875 is a subjective opinion of poster.
Service
Lowes Replacement
We have a Samsung french door frig that is only 3 years old and started freezing up and not cooling in the refrigerator compartment starting in April of this year, we luckly have an extended 5 year warranty on this product, but we have had 5 service calls for the same...
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2 comments
h.kitchener
#1687935

Never understood why anyone would buy these extended warranties. Your situation proves my point. The best way to buy appliances is to purchase a basic, no bells and whistles m...

Review
#1537032 Review #1537032 is a subjective opinion of poster.
Service
Lowes Replacement
Lowes sells during the purchase of any appliance. We purchased this plan with our $3000 Kitchen Aid oven from Lowes 2 years ago. Recently, we had a power surge and this burned out all of our appliances. We contacted E.P.P. and the service center came out 3 different...
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Review
#1030749 Review #1030749 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered

Lowes - Boxed lamps inferior products - broken, missing pieces

4.5
Details
First lamp had broken *** and the *** is EMBEDDED - its not like you can just get a replacement *** the whole lamp is threaded together and SO badly packed that the poor clerk dropped the upside down packed glass lamp out of the box and it crashed onto the floor. The second lamp had a crooked stem, so we set it up at home, had to disassemble it and put it back in the box too. That's three lamps and boxes with styrofoam wasted; three packages of stuff that's going nowhere but in the garbage back at Lowe's - to say nothing of our effort and transportation for three trips for a lamp. Its distressing that consumerism is so out of hand - its bad enough everything has to be shipped across the world to get to the store, never mind that once it gets there it ends up being garbage. Lowe's is NOT a GREEN store.
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Review
#809788 Review #809788 is a subjective opinion of poster.
Service
Lowes Replacement
Pros
  • Woman who helped me today 3062 t 13 at 031416 144534
Reason of review
Damaged or defective
Loss
$70
Preferred solution
Refund is not an issue - the store agreed. I'm upset about a store like LOWE's and other box stores like it compromising my commitment to make the world GREEN - this is the destructive marketing / consumerism cycle I seek to avoid.
Tags
  • Floor Lamp
  • Pfolio
Home owners trust all items to replace a product will be with when purchase so DO YOU DO THIS?? We purchased a DISHWASHER 2.18.16 To install today 2.19.16. When beginning the install there was no adapter fitting for the water line! Another trip to the store after...
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1 comment
Anonymous
#1116125

You forgot to mention that the water line and power cord didn't come with the dishwasher either. The store has nothing to do with what the manufacturer prints on the box. It a...

Review
#793626 Review #793626 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Order processing issue
I was looking for led bulbs on the internet after Christmas for deals. Lowe's $.99 a bulb 60 watt replacement. I got to store they say it was black Friday that was weeks ago I told they should take that off the internet I drove 60 miles to get these bulbs. I thought I...
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4 comments
Anonymous
#1119578

sounds like what happened to me but i knew it was my fault.my browser had a saved page for home depot showing their black friday deals when i thought i was online checking out...

Review
#761634 Review #761634 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service

Lowes Replacement Review

1.0
Details
Ordered tile from Oakland Park Florida store. Order was never placed found out about it when I went to pick it up after being notified it was in. Never again if I can't carry it out I wont buy it there. Just like Home Depot. Lowes is chaotic hot mess. If it cant be carried out don't waste your time. Go to Floor and Decor. Replacement tile being delivered tomorrow.
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Review
#756704 Review #756704 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Order processing issue

Lowes - Lowe's GE Dishwasher - Received Damaged

1.0
Details
I ordered a new GE Dishwasher and it was received damaged. I called Lowe's about it and they told me they would get a new replacement one out to me and pickup the damaged one the next day. Lowe's never showed the next day. I called and they didn't know what I was talking about because the pickup and replacement was never put into their system. Now I've got to wait another week minimum for the replacement, and another day for them to pick up the damaged unit. I also had to pay a second time for their lack of responsibility for their duty to get it to me right on the first time. It's not over yet. My suggestion is, Don't buy from Lowe's.
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Review
#744540 Review #744540 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Poor customer service
  • Damaged goods
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • Ge Dishwasher

DD214 no good at Lowes anymore

Lowes promised they would give 10% off and another 10% off using my DD214 when purchasing new replacement windows for our home.. the first 6 that we purchased (9-23,26 & 27th of 2015) they stood by their word and when we went back today (9-30th-2015)they would not, said that the DD214 was no longer recognized.. that was within a weeks time....said it was only use on Veterans Day only. what is wrong with this place.. a vet is a vet 365 days a year , are they saying that a vet doesn't matter except for that special day..... called Home Depot and they will except all you need is an official ID and your DD214 form, so I do know now were I will be spending my money.......
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Review
#708409 Review #708409 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.0
Details
Assistant store manager Jessica is the reason I don't like going to Lowes. She is a shining example of horrible customer service. Ironically, the people working for her were decent. Slow to help customers...but decent on the whole. Here's my latest Lowe's horror...
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Review
#668270 Review #668270 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Customer service from assist manager
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered