Lowes & Samsung get $, tell customer "get lost"
- Customer service
- Indifference to complaint
Lowes in Schenectady, New York - Larry Russo: rude service, won't answer questions, hung up on me: New Horizons
Update by user Jun 03, 2015
The company name is New Horizons and the employee name is Larry Russo (not Lowes)
Original review posted by user Jun 03, 2015They provided winter plowing service and damaged both my garage door and mailbox. I asked them to replace both. One brother Ed provided reimbursement for the garage, but Larry replaced the mailbox himself. While I was out of town, I called Larry to ask about how the work was progressing on the mailbox replacement. Larry rudely shouted that he told me 3-4 times that it was done but in fact he only informed me once, and hung up on me telling me never to call him again. I have no idea of why he had such a temper tantrum. Avoid this rude and unaccommodating man who doesn't know how to work with customers, besides which his service was obviously unprofessional in addressing all the damage he caused.
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Buyer beware buying power tools from Lowes
Update by user Oct 30, 2014
After contacting the corporate number the following day the store manager contacted me. He indicated to me that the shift manager was incorrec.
We were given a refund.
It should have never required this much effort for their customer. Had the manager even read his own receipt he would have known he was wrong.
Original review posted by user Sep 30, 2014Purchased a drill and impact driver Set from Lowe's. I purchased a replacement plan at the same time. 60 days after the purchase the drill broke. I took it back to get the replacement had my receipt in hand only to learn that the Lowe's employee did not register the replacement plan. The drill was replaced because it was within the 90 days of purchase. I was told that the previously purchased protection plan had to be repurchased because they did not transfer. The original replacement plan cost was just given to Lowe's because they never registered and thus I received nothing in return for that $20. The attitude of the staff was that there was just nothing they could do about it. Lowes should have refunded my original $20 because I never received anything for it but they didnt agree. In my opinion one should never buy power tools from Lowes or one should never purchase protection plans from Lowe's. Buyer beware.
Lowes Replacement Review
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