Product: Lowes Replacement Clear all filters (40 of 40 reviews match)
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Lowes & Samsung get $, tell customer "get lost"

Purchased Samsung NX58h5600SS (CR recommended highly) from Lowe's November 2014. Not heavy users of oven, but we followed instructions closely and as per manual tried self-cleaning function in January 2015. This caused a streak inside oven door window and cracks / discoloration on bottom interior oven panel. Manufacturer-authorized technician replaced panel, took door apart, cleaned window. Self-clean in April 2015 resulted in >multiple< dark brown streaks inside door window, making it difficult to observe items being baked. Technician said Samsung considered defect "cosmetic", wouldn't authorize door replacement. Contacted Lowe's, they expressed supreme indifference, offered no help, gave us no contact information for Samsung, then rudely blew us off.
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1 comment
Anonymous
#1003424

your problem isn't with lowes, its samsung or the warranty provider if you bought one.

if you didn't buy one, thats your problem and entirely on you after 30 days. not the reseller.

Review
#650592 Review #650592 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Unwillingness to offer assistance
  • Rudeness
  • Customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • defects
  • Oven
  • Self-cleaning
  • Oven Window

Update by user Jun 03, 2015

The company name is New Horizons and the employee name is Larry Russo (not Lowes)

Original review posted by user Jun 03, 2015

They provided winter plowing service and damaged both my garage door and mailbox. I asked them to replace both. One brother Ed provided reimbursement for the garage, but Larry replaced...
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Review
#645089 Review #645089 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Bad quality
Tags
  • rude employee
1.0
Details
We purchased a Samsung washer and dryer set from Lowe's with the extended warranty. Just after the Manufacturers warranty expired the washer started quitting mid cycle and displaying an error message. Lowe's has sent a repair person to replace the same part 4 times. ...
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Review
#644351 Review #644351 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Illegal tactics
  • Being lied to
  • Not geting refunded
Reason of review
Poor customer service
Loss
$895
Preferred solution
Full refund
I'm was interested in replacing 39 windows for my residence. I had a very pleasant Lowes Rep. Come to my residence to give me a quote. The quote was $34,000. I also had two other bids. From other Reps. One of which was $12,000 less than Lowe's bid. I received 2 phone...
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Review
#642126 Review #642126 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.7
Details
I bought a Samsung washer at Lowes that broke down in 4 months. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. Long story short they have very nice customer care people who can only...
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Review
#635590 Review #635590 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
2.5
Details
I bought a replacement warranty for a coffee maker and had to bring it in to get replaced. I was assured that when I bought this coffee maker all I had to do was bring it back and they would replace it. I had my recpt. and the lady told me that it was still under the...
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1 comment
Anonymous
#965176

Even Home Depot doesn't bait and switch...Home Depot can process a return with any item they sell, even if you found it on the street! Boycott that Lowes Monster...It will get aggravated and hungry enough to rear the "ugly monsterhead", where we can finish it off!!! It won't shrivel and prune up without a "brain shot" !!!??!?!/kill the beast.666

Review
#614076 Review #614076 is a subjective opinion of poster.
Service
Lowes Replacement
Pros
  • Huge selection
Cons
  • Misinformation from employees
  • Customer service received
  • Training on warranties
Reason of review
Warranty issue
Loss
$35
Preferred solution
Let the company propose a solution
We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors. We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten...
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Review
#592809 Review #592809 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered
Lowes in Port Orange, Florida. Paid in full for door and installation and when the first installation date finally came around the installers showed up with incorrect parts provided by Lowes. Waited an additional 3 months and the install date promised by Lowes was...
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1 comment
Anonymous
#933855

I had exactly the same issue. Took months to install

.

Seems like the installer does not really care. I am already paying for the door that has not been installed yey. Do not use Lowes if you want to get a project done on time.

Customer service sucks! All promises...4

Review
#584631 Review #584631 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service
Preferred solution
I don't want anything from Lowes, they have wasted enough of my time. I will not do business with Lowes Installed Sales in the future.
1.0
Details
Buyer beware buying power tools from Lowes

Update by user Oct 30, 2014

After contacting the corporate number the following day the store manager contacted me. He indicated to me that the shift manager was incorrec.

We were given a refund.

It should have never required this much effort for their customer. Had the manager even read his...

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1 comment
Anonymous
#885559

Thanks for letting me know. I'll avoid that store......

Review
#540781 Review #540781 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Problem with delivery
Loss
$21
Tags
  • deceptive
  • Tool protection plan

Lowes Replacement Review

I have purchase a refrigerator it has been broken for 5 weeks no one will help me even though I offer to purchase a different brand and maybe pay a little more told me NO. I have been living out of coolers for 5 weeks they will not back a product they sale.
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Review
#540074 Review #540074 is a subjective opinion of poster.
Service
Lowes Replacement