I purchased a microwave at Lowes 9 months ago. 4 months later the microwave stopped working.
No return option, no apologies from Lowes when we brought the microwave back to the store. We bought another microwave, bought an extended warranty. 100 days later, this microwave stops working too. Could not return the item to the store, had to call the warranty dept.
Store clerk said a "repairman" would come to the house and fix the microwave. Tried calling the "24 hour/7 day a week service repair on the warranty as stated on the warranty. Found they are open 5 days a week, 7:30-4:30/ not 24/7. Very frustrating experience, will never shop at Lowes again.
Customer service is non-existent. Store clerks know very little and provide no help or guidance. This is a new Lowe's store in Moses Lake, WA.
I suggest shopping at Home Depot.