My 90 year old grandparents purchased a $11,700 Tin Roof! Erica Woodward-Ford was the sales rep from Lowes on Laurinburg NC.
She never followed up to see if the job was complete! She avoided my grandpa when he realized the job was not complete and went to the store looking for her! The installers lied to my grandparents telling them the job was complete and it wasn't! They installed a new roof left all the rotten facia board and broken soffit hanging from the sides!
It looks horrible! I have been contacting Lowes for over 3 months. Everyone knows about this issue from the managers at Laurinburg all the way to the CEO!
The last response I received was they was going to try and charge them more for something that should have been done! My grandparents are facing age discrimination by lowes and taken advantage of!
Reason of review: Poor customer service.