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Lowes - These People R Not Roofers

Update by user Oct 23

A Price Reduction for Not Being A Real Roofing Company, 4,200 for my Damages & Wasted Time from Mid August 2019 & Its Still Going On.Take It From Me These R Not The People You Want To Do Business With

Original review posted by user Oct 23

August 2019 was the start of the Worst Nightmare I ever had & its still going on, It started with the sales guy & The more I went thru the chain of command the Dummer they Got and I realized that I had hired people that didnt know anything about Roofing their about dumb as a box of Rocks, Do yourself a favor Only Hire Roofing Companies. How is it before they started work on my roof it wasnt leaking & when they were done 10,000 dollars later my roof is leaking 2 weeks later with a big stain in the bedroom! They r pretending to be roofers! I Will Never Spend Another Dollar At Lowes & I Will Make Sure No One That I Know Will Do Any Business With These Idiots
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2 comments
Anonymous
#1769582

You shouldn't always go with the "Lowe -st" bidder. Let the buyer beware!

Anonymous
#1769888
@Anonymous

Yea That Is The Problem, They Wasn't The Lowest

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Review
#1688276 Review #1688276 is a subjective opinion of poster.
Service
Lowes Roofing
Cons
  • R not roofers they r butchers
Reason of review
Bad quality
Loss
$4
Preferred solution
Price reduction

Lowes in Mount Laurel, New Jersey - Still no roof, leaks possible mold building

we signed a contract on November 30, 2018 for a roof installation. Hurricane Michael left our roof damaged and leaking, and we went to Lowes with the assumption that we would get prompt and reliable service. here it is four months later and still no roof. We have heard many excuses as to why we have no roof, but enough is enough. your services lack reliability!
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Review
#1498583 Review #1498583 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Let the company propose a solution

Lowes - Roof Installation

Lowes - Roof Installation
In april of 2018 we had a new roof installed through Lowes. It started with a leak around the Chimney. An inspection indicated that it was either the flashing or the area immediately around the flashing. Since the roof was old it was hard to tell. We had several contractors come out and look which is where we got that information. We were told that the roof needed replacing anyway but that once they started doing that they could see if the flashing needed to be replaced as well. We had several bidders and Lowe's "won" the bid, mainly due to their 0 percent financing for x amount of months deal. The lowes inspector/sales person also stated, when I asked about the flashing, that the contractors would inspect the flashing when they replaced the roof and if it needed to be replaced they would do so. Today, February 11th 2019, less than a year later, the roof is leaking again in the same spot. Only this time it is worse and it seems that they did not replace the flashing. I called the 888-516-1010 number given to me by lowes and was told that they would "try" to contact the contractor they hired and see if they could come out and look at it some time. Since it was raining and has been off and on for several days now I explained that the longer the leak was there the more damage it was causing to the ceiling of the house. The service rep replied that they had no control over the contractor so all they could do was try to contact them and see what the contractor wanted to do. This is ridiculous. I didn't hire the contractor I hired Lowe's. They need to accept responsibility and get this problem fixed as soon as possible.
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1 comment
Anonymous
#1645400

You hit it on the head. YOU didn't hire the contractor.

You let someone else hire a cut rate contractor and mark up their price to make a profit. You are always better off hiring your own contractor so you can research exactly who you are dealing with.

Review
#1469391 Review #1469391 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Beware of Lowes short One Year Warranty roofing workingmanship.

1.4
Details
I should have known better to use Lowes to re-roof my house, but I did anyway. I got five quotes from local roofing companies and all were within a two-hundred dollars of each other, but with a Lowes credit card in hand, I could finance it with no interest for eighteen months. That was in August 2015. My old roof had a few leaks and is was at least twenty-five years old. The installation specialist at SW Tallahassee, FL, Lowes was one heck of a nice guy and he got me all set up to have their sub-contracted roofing company come in and perform then work. As expected, once the old roof was torn off, a few sheets of roof decking required replacement. Once completed, the job looked great and the job site was left clean. With my new roof in place with its 50-year architectural shingles and high-tech stick down under layment, I felt like my roof worries were over. Fast forwards to August 2018. I was in our guest bedroom and noticed a small brown spot on the ceiling. I put my finger on it and it felt dry and thought it was an old spot from before the roof was replaced that had bled through through my ceiling spot touch-up paint job and thought little of it. Now it's December 2018 and the spot has gotten larger. With that, I borrowed a moisture meter and found the drywall to be totally wet in that area. During the next rainstorm I went into attic and saw water dripping through what appeared to be a moldy section of roof decking. Since practically all roofing companies offer a five-year or longer workmanship warranty, I called Lowe's. They quickly pointed out that the Lowes roof warranty is only ONE YEAR and that I can go away now. I told them that the roof had to be leaking since it was installed, but I didn't notice it until now. It appears to me that when the roof was installed, the roofers missed a rotted piece of roof decking and when the shingles were nailed down in the rotted section, a nail or two punched a nail-head hole all the way through the shingle(s) and under layment. But all of this is on me. Now I have to get a roofing company to tear off that section of roofing, replace the decking in that area and install new under layment and shingles - on a three-year old roof and at my expense. I should have know better to use Lowes and you should know better, too.
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Review
#1427799 Review #1427799 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Warranty issue
Preferred solution
Lowes Pro Service to repair their defective workmanship

Lowes in Tahlequah, Oklahoma - Bad roofing job, damage to my house

1.0
Details
We have siding on our house, when they roofed our house they took down strips of siding on the overhang. Did not put anything back now we have exposed wood and rain is getting in under the sideing and in the attic im sure. Very dissapointed in the whole experience! Want to charge us 825.00 to have a sideing installer come out and fix it. How can you take parts off someones house and just leave it off!
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Review
#1425050 Review #1425050 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Bad quality
Featured

Lowes in Naples, Florida - Baker Roofing Inc.

1.0
Details
Lowes - Baker Roofing Inc.
Lowes - Baker Roofing Inc.
Lowes - Baker Roofing Inc.
Lowes - Baker Roofing Inc.
Wilson Ellis out of Estero, Fl Baker Roofing Inc. Worst roofing job in my neighborhood. After the hurricane, we couldn’t get a local roofing company. Went through Lowe’s figuring they would vet the roofing company. 3 months later and we have a roof that was installed by amateurs at best. No way were these guys trained roofers. The roof leaked into five rooms causing more damage. Lowe’s won’t even return our phone calls. Baker roofing company’s warranty isn’t worth the paper it’s written on! Buyer be aware. Now we have to pay a real roofing company to come in and install another roof. Lowe’s and Wilson Ellis are not recommended. Stay far away.
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Review
#1342777 Review #1342777 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Bad quality

Lowes - Would NOT recommend

Paid for better roofing on a modular home; this was the original roof 1994. Was told any bad decking would be replaced and agreed. No decking was replaced. The finished roof was spongy as before and I was told by contractor that decking not rotted, just thin and poor quality. He never called and advised me of this when shingles removed, giving me the opportunity at that time to replace. When we supplied pictures of wood from garage that WAS visible he agreed to replace. Now the question, was the decking on roof, not visible for inspection, just poor thin poor quality or actually rotted? Why were we not given opportunity to replace once the condition of of decking was viewed by the contractor (after shingles removed) ? Why would we have installed a more expensive lifetime shingle over poor quality decking? Lowe's response was slow and not satisfactory.
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2 comments
Anonymous
#1569953

I call bs, Lowes does not install anything in or on trailers except carpet. You probably used porch.com which is sponsored by lowes which does not make it a lowes install.

h.kitchener
#1416093

I've never understood why anyone would go thru a big box store to have something like roof repairs done instead of getting a couple of estimates from a local roofing company who does this for a living and usually will stand by their work. The contractors used by big box companies can be good, adequate or very poor---one never knows. You might have a local roofer come out and look at the roof to see what can be done, if anything to satisfy your suspicions as to the condition of the roof underlayment.

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Review
#1165584 Review #1165584 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Bad quality
Loss
$8500
Preferred solution
Let the company propose a solution

Lowes - Absolute miserable experience for my mother

1.0
Details
Totally unacceptable business practice. 41 Square contract for a 34 square roof, yeah, they say they'll refund the difference on the materials, but they have a hard time understanding the labor. Absolutely no clue that if you didn't tear off 7 squares, and install 7 new squares, that you did not do that labor. Drip edge was wrong color so they spray-painted it, looks pretty bad. Existing siding and trim all damaged at the new flashing areas. They delivered the good-looking ridge cap material plenty of it and also the cheap Ridge caps. The cheap ones went on and the contractor took off with the good stuff. On, on, and on, a 5-day tear off, and a five-day installation. Totally ridiculous. They were in such a hurry to get done, they did not do the bay window roof on the back of the house. Haha The biggest problem is it the install coordinator has zero Roofing experience. So when any questions are asked, they have to review/ refer to the contractor. The Lowe's people would not know a pipe Jack from Billy Jack or a flashing from Flash Gordon. Both of my parents are elderly and doing the best they can, this situation borders on deceptive business practice and or elder abuse. It is disgusting that a large company would act this way. So we will see if they will refund approximately $2,500 of work and materials they did not perform. Fix about 200 square feet of driveway the contractor cracked and broke. The numerous shoddy installation areas. The over walked on roof that now has nowhere near the 30-year lifetime. We will see. Going with Lowes is an escapade to see how low you can go. Buyer beware
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1 comment
Anonymous
#1346457

imagine you bought brand new car & for warranty work(scheduled maintenance or issues) & instead of legitimate shops at dealers---they"bidded" out

to independent shops anywhere. you wouldnt know what to expect or have any way to check credibility of the "mechanics" working on your vehicle.

thats about whats goin on in the 3rd party home repair business.

look local get bids, etc

Review
#1068858 Review #1068858 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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