Product: Lowes Roofing Rating: 1 Star Clear all filters (4 of 8 reviews match)
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Beware of Lowes short One Year Warranty roofing workingmanship.

1.4
Details
I should have known better to use Lowes to re-roof my house, but I did anyway. I got five quotes from local roofing companies and all were within a two-hundred dollars of each other, but with a Lowes credit card in hand, I could finance it with no interest for eighteen months. That was in August 2015. My old roof had a few leaks and is was at least twenty-five years old. The installation specialist at SW Tallahassee, FL, Lowes was one heck of a nice guy and he got me all set up to have their sub-contracted roofing company come in and perform then work. As expected, once the old roof was torn off, a few sheets of roof decking required replacement. Once completed, the job looked great and the job site was left clean. With my new roof in place with its 50-year architectural shingles and high-tech stick down under layment, I felt like my roof worries were over. Fast forwards to August 2018. I was in our guest bedroom and noticed a small brown spot on the ceiling. I put my finger on it and it felt dry and thought it was an old spot from before the roof was replaced that had bled through through my ceiling spot touch-up paint job and thought little of it. Now it's December 2018 and the spot has gotten larger. With that, I borrowed a moisture meter and found the drywall to be totally wet in that area. During the next rainstorm I went into attic and saw water dripping through what appeared to be a moldy section of roof decking. Since practically all roofing companies offer a five-year or longer workmanship warranty, I called Lowe's. They quickly pointed out that the Lowes roof warranty is only ONE YEAR and that I can go away now. I told them that the roof had to be leaking since it was installed, but I didn't notice it until now. It appears to me that when the roof was installed, the roofers missed a rotted piece of roof decking and when the shingles were nailed down in the rotted section, a nail or two punched a nail-head hole all the way through the shingle(s) and under layment. But all of this is on me. Now I have to get a roofing company to tear off that section of roofing, replace the decking in that area and install new under layment and shingles - on a three-year old roof and at my expense. I should have know better to use Lowes and you should know better, too.
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Review
#1427799 Review #1427799 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Warranty issue
Preferred solution
Lowes Pro Service to repair their defective workmanship

Lowes in Tahlequah, Oklahoma - Bad roofing job, damage to my house

1.0
Details
We have siding on our house, when they roofed our house they took down strips of siding on the overhang. Did not put anything back now we have exposed wood and rain is getting in under the sideing and in the attic im sure. Very dissapointed in the whole experience! Want to charge us 825.00 to have a sideing installer come out and fix it. How can you take parts off someones house and just leave it off!
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Review
#1425050 Review #1425050 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Bad quality
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Lowes in Naples, Florida - Baker Roofing Inc.

1.0
Details
Lowes - Baker Roofing Inc.
Lowes - Baker Roofing Inc.
Lowes - Baker Roofing Inc.
Lowes - Baker Roofing Inc.
Wilson Ellis out of Estero, Fl Baker Roofing Inc. Worst roofing job in my neighborhood. After the hurricane, we couldn’t get a local roofing company. Went through Lowe’s figuring they would vet the roofing company. 3 months later and we have a roof that was installed by amateurs at best. No way were these guys trained roofers. The roof leaked into five rooms causing more damage. Lowe’s won’t even return our phone calls. Baker roofing company’s warranty isn’t worth the paper it’s written on! Buyer be aware. Now we have to pay a real roofing company to come in and install another roof. Lowe’s and Wilson Ellis are not recommended. Stay far away.
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Review
#1342777 Review #1342777 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Bad quality

Lowes - Absolute miserable experience for my mother

1.0
Details
Totally unacceptable business practice. 41 Square contract for a 34 square roof, yeah, they say they'll refund the difference on the materials, but they have a hard time understanding the labor. Absolutely no clue that if you didn't tear off 7 squares, and install 7 new squares, that you did not do that labor. Drip edge was wrong color so they spray-painted it, looks pretty bad. Existing siding and trim all damaged at the new flashing areas. They delivered the good-looking ridge cap material plenty of it and also the cheap Ridge caps. The cheap ones went on and the contractor took off with the good stuff. On, on, and on, a 5-day tear off, and a five-day installation. Totally ridiculous. They were in such a hurry to get done, they did not do the bay window roof on the back of the house. Haha The biggest problem is it the install coordinator has zero Roofing experience. So when any questions are asked, they have to review/ refer to the contractor. The Lowe's people would not know a pipe Jack from Billy Jack or a flashing from Flash Gordon. Both of my parents are elderly and doing the best they can, this situation borders on deceptive business practice and or elder abuse. It is disgusting that a large company would act this way. So we will see if they will refund approximately $2,500 of work and materials they did not perform. Fix about 200 square feet of driveway the contractor cracked and broke. The numerous shoddy installation areas. The over walked on roof that now has nowhere near the 30-year lifetime. We will see. Going with Lowes is an escapade to see how low you can go. Buyer beware
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1 comment
Anonymous
#1346457

imagine you bought brand new car & for warranty work(scheduled maintenance or issues) & instead of legitimate shops at dealers---they"bidded" out

to independent shops anywhere. you wouldnt know what to expect or have any way to check credibility of the "mechanics" working on your vehicle.

thats about whats goin on in the 3rd party home repair business.

look local get bids, etc

Review
#1068858 Review #1068858 is a subjective opinion of poster.
Service
Lowes Roofing
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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