To whom it may concern:
Today ( July 18) at about 1:45 pm , I went to your store in Sandy Springs on Roswell Rd regarding a sign that I thought yourcompany would be interested in. I've attached a photo of the sign. Given what happened at this store earlier this week I thought that Lowes would be interested in the sign as a reminder for people to CHECK their cars before entering one of your stores.Obviously not only was I wrong but your "associate" was very rude and condescending to me. I believe his name was Dan and he couldn't have been more rude to me as I showed him one of my signs. I have to assume that Dan is a reflection of your overall corporate attitude towards your customers being that if the customer is'nt buying then "we ( Lowes) aint got time for that customer. I'm not upset that you arent interested in the sign. I AM UPSET at the snotty condescending reception I got from Dan, who is probably a very low level person. He showed no interest in even giving me the name of the right person at Lowes to talk to.A Lowes marketing person may be ? Dan couldnt get rid of me fast enough!! He was rude and snotty for no reason. He made me feel as if I was homeless person that had just come in off the street wanting a handout.
In case you werent aware: a shopper at your Sandy Springs store left her child in her hot car while she went into your store. After a few minutes of hearing the commotion by folks trying to free the child, she ran back out to her and drove off. A store employee got her tag and she was arrested today, I believe.
I saw my sign as a very simple and cheap way for Lowes to remind folks about the DEADLY consequences of leaving a child/petin a hot car. I also thought that since this story was all over the news channels down here Lowes might take advantage of providing a public service and enjoying some free "great" publicity as well.
Two things are quite clear to me now. 1) Lowes doesnt give a *** about their customers 2) Lowes is penny wise and pound foolish. No one should be treated as NASTILY as I was by ANYBODY !! I am sorry that I thought my sign would help the public and therefore increase sales for you. How *** of me ! I am a retired Inv. Banker and in 30+ years in a rough and tumble business I NEVER treated ANYONE the way Dan treated me today. FYI, ther were a couple of female associates who were present as well. HOME DEPOT HERE I COME !!!!
Andrew A. Smith