Product: Lowes Sales Representative Clear all filters (38 of 38 reviews match)
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1.7
Details
I went into your store in Henderson NC twice this month. First experience I was trying to buy blower for a heater I brought there. Heater had picture of optional blower. One representative called the associate to area. She was loud and stated, "I been working this area...
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1 comment
Anonymous
#1636914

Just being in a picture doesn't make it available. I sold garage doors and roll up doors for another company.

They had a picture of a shed on the cover of their brochure for roll up doors. At the base of the shed they showed diamond plate steel covering the base of the shed under the door. I called to see if the sold it or knew where to get it as it would be a great item to offer customers.

After talking to a number of their employees who had no idea of what I was even talking about I gave up on them and found another source. The next time they printed the brochure they used the same picture of the shed but the diamond plate steel had been air brushed off the shed.

Review
#1457267 Review #1457267 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Staff rudeness
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Update by user Nov 03, 2018

I believed they have violated the Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq. In multiple instances.

Original review posted by user Nov 02, 2018

Warning Notice! Do not use Lowe’s service for anything at the Holmdel location. You will regret it. They use subcontractors who are not Lowe’s employees and Lowe’s has no control of their own subcontractors. They do not control over there own sales representatives who...
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7 comments
Anonymous
#1591757

Most likely a fake review. The poster doesn’t give us any kind of grievance or damages they suffered.

Not even a basic outline of thier ordeal. Just an accusation with no detail to back it up.

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Review
#1392999 Review #1392999 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Lowe’s policy and whether the violated Nj law..Home Improvement Practice Regulations found in the New Jersey Administrative Code at N.J.A.C. 13:45A-16.1 et seq.
Loss
$100000
Preferred solution
Let the company propose a solution
2.8
Details
Went to my "favorite" Lowes, in Gloucester, VA, near my home, last Saurday afternoon, 9/8/2018, to buy a new freezer. After locating a sales person (young lady), I explained that our old freezer died the night before and we needed an immediate replacement. After...
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6 comments
Anonymous
#1576985

Couple things.. First, the employees work for their bosses.

Not the customers. So even though you want her to break the rules she cannot because she will get in trouble with her employer. The company makes the rules. Not her and not you.

Second, because she verified that there were actually zero on hand in the store you would fire her?? She should have checked another store but she cannot make the items magically appear.

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Review
#1356337 Review #1356337 is a subjective opinion of poster.
Service
Lowes Sales Representative
Pros
  • Location
Cons
  • Lack of help by sales staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • No Help From Sales Employees
1.8
Details
Went to Lowe’s to ask about getting an estimate on window replacements and a new front door. Set up the in home visit. Email mailed the salesman 4 days before the visit and told him we were only interested in the front door since we decide to go with another company...
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Review
#1355317 Review #1355317 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
I have multiple instances in the last few months at the Jonesboro location. One evening I witnessed a elderly couple loading house blocks on a cart, which took both of them to pick up one. While two lowes employees stood at the end of the isle and watched. I stopped...
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1 comment
Anonymous
#1557619

Lowe's is a self service home improvement center, always has been. So how much help do you expect them to give?

That's how they are able to have lower prices. If you don't specifically ask for help, they aren't going to help you.

They and Home depot have driven all of the full service home improvement store out of existence because people like you are only interested in cheap, cheap, cheap. Don't blame Lowe's for basically giving the consumer what they asked for.

Review
#1351147 Review #1351147 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
He then went to Lowes, and waited over an hour for someone to actually find the four pieces, then find someone to pull them from the back of the store and carry them to the van. Halfway through the install, he discovered that they gave him the wrong side panels. So...
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2 comments
Anonymous
#1540692

Yeah Lowe's vs Home Depot is *** people. They both suck equally. Sometimes one or the other luck out.

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Review
#1330032 Review #1330032 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
I spent 1 hour with a salesman who told me I could order the item online for $20 less than in the store and have it shipped to my local store to pick up free of delivery charge in Butler NJ. He printed out all the information. Online it said it was not available at my...
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Review
#1307826 Review #1307826 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Rude manager
  • Customer service and poor communication with delivery
  • Inaccurate info
Reason of review
Poor customer service
Loss
$124
Preferred solution
Deliver product or service ordered
4.0
Details
Went to the Yuba City Ca. Store today around 3:30pm to pick-up some parts to repair my home irrigation system and was in the aisle trying to determine what fittings I needed , a sale associate walked past me no hello or do you need help so I continued to look for my...
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3 comments
Anonymous
#1493895

Lowe's is a self service home improvement store. That's how they can charge less for their products than the full service stores that went out of business because people only want to save a few bucks and don't actually care about getting service or not.

This has been going on for 40 years and it is only going to get worse with all the internet shopping going on.

Unfortunately the stores that have the people and are willing to provide actual customer service are all gone now. So deal with it.

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Review
#1271972 Review #1271972 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
2.6
Details
Today I was shopping for new appliances. No one ever came to ask me if they could help me. I went to the customer desk in appliances twice during my visit were to gentleman were standing and talking. One of the sales associate was helping a customer the other one was...
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Review
#1265077 Review #1265077 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Went to Lowes in Burton Mi. store today and was met with employees that didn't think customers were part of thier responsibility and acted like I was a nuisance. The part that irritated me was I previously worked there and treated people like I wanted them to come back.
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Review
#1251812 Review #1251812 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution