Product: Lowes Sales Representative Rating: 2 Stars Clear all filters (5 of 38 reviews match)
Filter by rating
filters
Product:
Rating:
1.7
Details
I went into your store in Henderson NC twice this month. First experience I was trying to buy blower for a heater I brought there. Heater had picture of optional blower. One representative called the associate to area. She was loud and stated, "I been working this area...
View full review
1 comment
Anonymous
#1636914

Just being in a picture doesn't make it available. I sold garage doors and roll up doors for another company.

They had a picture of a shed on the cover of their brochure for roll up doors. At the base of the shed they showed diamond plate steel covering the base of the shed under the door. I called to see if the sold it or knew where to get it as it would be a great item to offer customers.

After talking to a number of their employees who had no idea of what I was even talking about I gave up on them and found another source. The next time they printed the brochure they used the same picture of the shed but the diamond plate steel had been air brushed off the shed.

Review
#1457267 Review #1457267 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Staff rudeness
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
Went to Lowe’s to ask about getting an estimate on window replacements and a new front door. Set up the in home visit. Email mailed the salesman 4 days before the visit and told him we were only interested in the front door since we decide to go with another company...
View full review
Review
#1355317 Review #1355317 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
1.8
Details
Lazy salesman assured me that the toilet I bought was the correct one on the front of the box . I told him to look in the box and make sure,"he said he could not do that."Well the man installed the toilet that was working for me I didn't think to look in the box;...
View full review
2 comments
Anonymous
#1412179

Yes, the Lowe's employee can open the box for you to look inside, and he/she should help you look inside. Uninstall it and take it back with your receipt.

Tell them the salesman told you the wrong thing. He was a lazy employee!

View more comments
Review
#1152097 Review #1152097 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
2.0
Details
He was already mad because he had to come help me. Then he told me he would go find me one of those dewalt cordless power tool kits they had on sale, because their computer shows they have 4 left. Another customer asked him something and so he started helping that guy.
View full review
Review
#1134406 Review #1134406 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
1.6
Details
I bought a GE microwave from Lowes in Ardmore Oklahoma. This is a 60 mile round trip. One of the microwaves feature didn't work so I returned it, another 60 miles. Lowes had another one on the floor but it had obviously been opened so I asked a very nice associate if I...
View full review
3 comments
Anonymous
#1238391

And how was Ryan rude?

Exactly what did Ryan do that was considered rude to you?

Exactly what did Ryan say that was considered rude to you?

Please explain that one.

View more comments
Review
#951577 Review #951577 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Problem solving skills
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • rude employee

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts