Product: Lowes Sales Representative Rating: 3 Stars Clear all filters (5 of 38 reviews match)
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Rating:
2.8
Details
Went to my "favorite" Lowes, in Gloucester, VA, near my home, last Saurday afternoon, 9/8/2018, to buy a new freezer. After locating a sales person (young lady), I explained that our old freezer died the night before and we needed an immediate replacement. After...
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6 comments
Anonymous
#1576985

Couple things.. First, the employees work for their bosses.

Not the customers. So even though you want her to break the rules she cannot because she will get in trouble with her employer. The company makes the rules. Not her and not you.

Second, because she verified that there were actually zero on hand in the store you would fire her?? She should have checked another store but she cannot make the items magically appear.

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Review
#1356337 Review #1356337 is a subjective opinion of poster.
Service
Lowes Sales Representative
Pros
  • Location
Cons
  • Lack of help by sales staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • No Help From Sales Employees
2.6
Details
Today I was shopping for new appliances. No one ever came to ask me if they could help me. I went to the customer desk in appliances twice during my visit were to gentleman were standing and talking. One of the sales associate was helping a customer the other one was...
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Review
#1265077 Review #1265077 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service
Reason of review
Poor customer service

Lowes in Roanoke, Virginia - Customer service

2.7
Details
Had to run around store looking for help, mentioned to sales associate that some items were not priced, his response was, we don't have time for that!
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Review
#1065841 Review #1065841 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
2.5
Details
NOT happy! Basically we were lied to , in order for the sales associate to make the sale, he knew we'd go somewhere else if he were honest about when it would come in. Meanwhile, laundreys piling up, but thats not the salesmans concern I guess. Lowes needs to hire...
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Review
#1015439 Review #1015439 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Long wait time
  • Dishonesty
  • Dishonest customer service
Reason of review
Poor customer service
Loss
$450

Lowes - Garage Door And Storm Door Review

2.9
Details
My wife and I went into Mt. Pocono Lowes to order a storm door and garage door. From the first moment I knew this was a mistake when the sales person charged us for a higher priced door and printed an invoice for a cheaper door. After we thought we corrected that issue, it took three weeks of calling Lowes to get an installation date and we got the run around. Then the installer installed the wrong door and ran out of trim. Again Lowes gave us the run around and would not admit to an error in ordering the wrong door. Even the installer said his paperwork from Lowes was different from our paid receipt. This whole ordeal was not worth dealing with incompetence even at the upper management level. We will not even but a screw from Lowes. The agrivation was too much anxiety and no one would take responsibility. Buyer beware!!
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Review
#961280 Review #961280 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts