Product: Lowes Sales Representative Rating: 4 Stars Clear all filters (3 of 38 reviews match)
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4.0
Details
Went to the Yuba City Ca. Store today around 3:30pm to pick-up some parts to repair my home irrigation system and was in the aisle trying to determine what fittings I needed , a sale associate walked past me no hello or do you need help so I continued to look for my...
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3 comments
Anonymous
#1493895

Lowe's is a self service home improvement store. That's how they can charge less for their products than the full service stores that went out of business because people only want to save a few bucks and don't actually care about getting service or not.

This has been going on for 40 years and it is only going to get worse with all the internet shopping going on.

Unfortunately the stores that have the people and are willing to provide actual customer service are all gone now. So deal with it.

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Review
#1271972 Review #1271972 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
3.5
Details
Less than a year ago I bought a nice refrigerator at Lowes. Now I need a new washing machine. Found one on their website that would work for me so I went back to the store. As I walked into the appliance area, three salespeople are sitting at a desk talking about how...
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1 comment
Anonymous
#1561312

Awful experience at Lowe's in Arlington Heights, IL. Purchased a fence with a "lifelong warrantee" that the store won't honor.

Fence was poorly installed and of poor quality. And, now they will no longer honor their warrantee. Their explanation? There is a new manager who is "unfamiliar" with "products sold under a different manager".

We have our receipt of purchase in writing and are now considering taking them to court.

STRONGLY advise everyone to avoid Lowe's. No wonder they are about to go out of business...treat customers this way and of course no one will want to do business with them....

Review
#1199165 Review #1199165 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Any of the appliance employees
Reason of review
Poor customer service
Preferred solution
Fire the guys in the appliance area... all 3
3.6
Details
My company usually conducts its business at the Utica NY store #0523. We have been contracted to complete several large projects in the Amsterdam area and have been utilizing store #1880 for most of our material needs. This stores customer service is by far the worst...
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Review
#1042910 Review #1042910 is a subjective opinion of poster.
Service
Lowes Sales Representative
Pros
  • Most stores
Cons
  • Store employee
Reason of review
Poor customer service
Loss
$125
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts