Not resolved
1 comment

Purchased Samsung NX58h5600SS (CR recommended highly) from Lowe's November 2014. Not heavy users of oven, but we followed instructions closely and as per manual tried self-cleaning function in January 2015.

This caused a streak inside oven door window and cracks / discoloration on bottom interior oven panel. Manufacturer-authorized technician replaced panel, took door apart, cleaned window. Self-clean in April 2015 resulted in >multiple< dark brown streaks inside door window, making it difficult to observe items being baked. Technician said Samsung considered defect "cosmetic", wouldn't authorize door replacement.

Contacted Lowe's, they expressed supreme indifference, offered no help, gave us no contact information for Samsung, then rudely blew us off.

Product or Service Mentioned: Lowes Replacement.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Rudeness, Indifference to complaint, Unwillingness to offer assistance.

  • defects
  • Oven
  • Self-cleaning
  • Oven Window
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1003424

your problem isn't with lowes, its samsung or the warranty provider if you bought one.

if you didn't buy one, thats your problem and entirely on you after 30 days. not the reseller.

You May Also Like