Product: Lowes Shipping Service Clear all filters (57 of 57 reviews match)
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Lowes in Brenham, Texas - Purchased dishwasher

5.0
Details
They don't keep appliances at store, don't know where they come from. Ordered a dishwasher and said it would arrive in 3-7 days. We are on day nine and they said there is a P.O. but that's all there is in the notice. So I'm assuming that they have to purchase the item from manufacturer and haven't yet so my money that they have is in their account drawing interest till they purchase it. I order a auto part a couple of months ago and got it 10 days later, it came from Japan. I could have ordered this from an online independent appliance dealer or off eBay and had it in a week. Never again will I buy anything from Lowes, they need to change their name to Slowes.
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1 comment
Anonymous
#1280997

Lowe's does stock many appliances, but your must be on back order or special order.I usually cannot find anyone with enough competence to help in the appliance dept.

Suggest that you cancel your order.

Review
#1002136 Review #1002136 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Waited 2 weeks to receive order
  • Purchase was 11 days ago still not shipped
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Lowes - Very poor online service and pick up

very poor customer service very poor in store pick up and very poor shipping still waiting for order orded over a week ago and getting no response from customer care /////////.///////////////////////////////'/'/////????????????????????????????????????????????????????PPPpppwhy don,t need 100 words to make my point very very very very very poor service this is what I hate lowe havinging to put unnecessary words into a persponce that only need a few a waste of time. order was placed on the 13 promised to be delivered to store on the 21 it is now that 23 another promise date gone by to to top tpadded u nnecessery word just to reach the 100 words you want in oreder to sent which is uncalled for when it can be done in a lot less words rediculas
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Review
#995881 Review #995881 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Shipping Service Review

1.3
Details
I'm am so pissed off right now.I ordered $700 worth of electrical devices and they sent me 100 of the wrong thing.Also it was the worse package job ever it made black marks on all the white devices I had to repackage everything.I ordered on line to not have to drive the hour to get all this stuff.Now I have to drive there anyways they shorted me 3 breakers.I'm an electrician and I won't go there after this is all squared away!!!!!!!!!!!
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Review
#986200 Review #986200 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

LOWES ONLINE ORDERING SUCKS!!!!!!!!!

1.0
Details
I am beyond disgusted with Lowes and their lack of customer service.....today is the 3rd time, i have ordered a item at Lowes.com to pick up from the store, as shipping wasnt avail, only to get a call 15 mins later from Lowes, advising they are out of the item, and my order will be cancelled.....how is this ok lowes?? do you know how frustrating it is for a customer to think they have an item, and have paid for it, only to get a call that that was just a joke?? and then to call and be told, the store just doesnt have good inventory?!?!?!?! again, how is this acceptable??? when does lowes take accountability for this??? and why cant he customer get a raincheck or something else for this issue???? i am so annoyed and will not return to lowes again!!!!!!!
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Review
#963416 Review #963416 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Lowes
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Lowes in Paso Robles, California - Online Ordering is a bad experience

3.2
Details
I ordered 20 boxes of laminate flooring. After a couple of days, I went to the website to check the order status. The status was "Ready for Pickup" (at the store). When I went to customer service, I was informed that the product had not yet been shipped by the manufacturer. Lots of. "Oh. Sorry." from customer service. On a previous occasion, I ordered some vinyl siding. At first they couldn't find it, then they brought out this 8' piece of siding that was all bent up. No packaging at all. Most orders are supposedly stored in the customer service area. However, all my orders seem to be "in the back." Average time to pick up materials at customer service is somewhere around 30 - 45 minutes.
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Review
#856123 Review #856123 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • Going to the store
Cons
  • Ordering online
Reason of review
Order processing issue
Tags
  • online ordering

Lowes in San Antonio, Texas - False advertising on appliance delivery dates

3.4
Details
Lowe's lures consumers into buying major appliances and does the bait and switch on delivery dates. This has happened to me twice now, and I've detected a dangerous pattern. After paying and waiting a week or two until my delivery date, Lowe's calls and says there's been a delay in shipment. In fact, they called me this time to tell me the appliance I ordered was out of stock across the entire US. This was interesting, because that's not what they said when I paid or the day after I paid, when they called to confirm my order and delivery date. The delivery date slid by 3 - 4 weeks, before I cancelled the order and found the same model at Home Depot, with a delivery date in 3 days. This is false advertising because each time I selected Lowe's, I did it on price, brands and availability. It's part of the overall selection process. I'll be using Home Depot from here on.
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1 comment
Acey
#1165018

Perhaps it's just that particular Lowe's location. I have never had a problem and in fact buy all our appliances at Lowe's.

Review
#855003 Review #855003 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
Preferred solution
Stop lying about delivery dates. You lost me as a customer, but there's still hope for others.

LOWES STINKS!

Ordered from Lowes. I did Overnight Shipping....its been 6 days... and im still waiting. Called customer service and my order hasnt even been shipped yet!!! I told them i want the money for overnight shipping back - they said thats fine and they will call me in 2 business days to go over my order....whats to go over??? i ordered 2 rugs...and ive been waiting and now i have to wait 2 more days for Lowes to get their stuff togehter....its ridiculous. this was my first and last time ordering from Lowes.com. never again will i order frm them and i would NEVER tell anyone to order from them.
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2 comments
Anonymous
#507902

Vieew "Lowes forklift tradgedy on you tube" then tell this family not to blame lowes. Feel so sorry for this family. Lowes does stink!

Anonymous
#507359

When you special order something it is not lowes who makes it and ships it if they don't have it in stock its the vendors fault if they don't ship it or it takes too long do not blame lowes(the middle man) for the vendors or distribution center mistakes or delays. Lowes does however hold the responsibility of calling the vendor getting an estimated date of shipping/arrival and call you to let u know if there will be a delay.

Then you can decide if u want to change ur mind and cancel the order. Simple

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Review
#327063 Review #327063 is a subjective opinion of poster.
Service
Lowes Shipping Service
Loss
$87