Product: Lowes Shipping Service Clear all filters (56 of 56 reviews match)
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Lowes in Los Angeles, California - Dont order onine

you dont get you items
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Review
#1700358 Review #1700358 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Deliver product or service ordered

Lowes - Orders

2.3
Details
I received notice that my online order was at the store went in to store said it wasn't there said I never should have received that notice didn't know why they sent me the notice and said I would never receive that order so they canceled my order I know it was holiday stuff that had been put on sale but they didn't have to act so hateful this is a small town and that's why everyone in going to home depot I have been a customer with lowe a long time but I guess it time for me to change to
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Review
#1698795 Review #1698795 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service

Lowes - Ordered a refrigerator on October 23rd , spoke to customer service set up delivery on November 2 nd , on November 2 nd they called and said it would not be delivered.

1.8
Details
Called Lowe’s no customer service and they advised that I would have to go to my local store and choose another refrigerator, I explained that it was paid for and Lowe’s should expedite shipping since I have no refrigerator, she advised there was nothing they could do! Terrible service, never will I use Lowe’s again!
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1 comment
Anonymous
#1771697

It sounds as if the manufacturer may have discontinued the refrigerator and no more are available. How do you expect them to deliver something they can't get? Would you rather they just kept your money rather than suggesting you come in and pick something they can get?

Review
#1697668 Review #1697668 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • I can not contact corporate-low level phone support only
  • Getting the run around from the customer service office
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

Lowes in District 1 Abingdon, Maryland - Delivery issues

I scheduled a washer and dryer delivery for Sept 15 2019, Sept 5 the delivery company called and said it would be delivered on the 6th. Informed them I was on vacation and not home. Was told ok and rescheduled for the 15th. In subsequent days I received 2 more calls with different delivery days. I get home on the 14th expecting a phone call about delivery. On the 15th I still haven't received a confirmation on the delivery time. So I call Lowes in Abingdon Md. and was told there is no delivery scheduled and the dryer is out of stock. I cancelled the appliances purchase.
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Review
#1689672 Review #1689672 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Vero Beach, Florida - Miserable excuse for a big outfit like Lowe's. They will soon be very small.

On Labor Day, went to buy a refrigerator and microwave oven. Was told everything was in stock and would be delivered in a few day. Set up a delivery date. WE UNLOADED OUR OLD REFRIGERATOR BUT NO ONE SHOWED UP. WAS RESET FOR THE FOLLOWING Wednesday. Again unload refrigerator. Again no show. After holding on phone for 30 minutes, we were told the merchandise was not in stock and ETA was not available. Ridiculous. No concern that the customer took 2 days off work . Get smart....do not buy their products. They do not give a damn.
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Review
#1652003 Review #1652003 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Masonboro, North Carolina - I need my windows

1.0
Details
I ordered windows 8 weeks ago I have been lied to numerous times and just want my Pella windows. Pella has been terrible too!! I need help and need my windows
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1 comment
Anonymous
#1737546

Drive on up to Pella Iowa and build them if you think you can do better. The summer months get very busy for window manufacturers.

People living in the northern part of the country aren't exactly excited about replacing windows in the winter with the snow blowing so they are limited to the warmer months of the year unlike people in the south. This taxes production capacities of window manufacturing plants and they unfortunately get behind.

Orders are filled in the order they came in. Living where you do, you would have been better off ordering windows during a slower time of the year for window manufacturers.

Review
#1633145 Review #1633145 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • bad service

Lowes in Brooklyn, New York - Refrigerator not delivered on due date

1.3
Details
Ordered a refrigerator on 7/25- delivery was scheduled for 8/5/2019 only to be called on a Sunday 8/4 that it was damaged, (which as not) because I went to the store directly and was told that it was out of stock completely. They also hung the phone up. Their customer care stinks.
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2 comments
FreezingCrane
#1729421

Do not waste your time with Lowe’s. Everything about them is a waste of time & money.

Worst consumer experience ever ... in every aspect.

This company is doomed. I get the impression that management has no control & the employees & delivery are running a racket.

Anonymous
#1729542
@FreezingCrane

I totally agree.I got screwed there also!

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Review
#1613215 Review #1613215 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Purchasing an item that was not in stock
  • Dont care about you once they have your money
Reason of review
Problem with delivery
Tags
  • Customer Service Information
2.0
Details
We ordered a LG door in door refrigerator on May 24 2019 from the Smithfield NC location. We were told it was not in the warehouse and would take 5 weeks to come in. The refrigerator was delivered on June 30. The problem is it is the wrong refrigerator. I told the...
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1 comment
Anonymous
#1711441

Have you called their customer care? they might be able to help you see where the error happened and get you a answer

Review
#1575102 Review #1575102 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Wrong refrigerator
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes in Alabaster, Alabama - Disgusted

1.0
Details
Thomasville Georgia Lowe’s. I bought refrigerator and they had to order it. Waited 2-3 weeks for the delivery. They called on 6-26 to verify my address for delivery on 6-27- 19. I called the morning of 6-27 to find out what time of the day they were delivering and the guy in delivery said mam I’m glad you called cause we don’t have your refrigerator and I don’t know what happened. Went that evening to get my refund and no one even offered to explain what happened and really didn’t care that I was upset or tried to help me find another refrigerator. Will never buy from any Lowe’s again. I’m remodeling my home due to a fire and had planned on getting everything from Lowe’s but not now and not ever!
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Review
#1571707 Review #1571707 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in District 11, Louisiana - Paid for a $4200 Husquavana lawn Mower n after told one week have not recieved it in two months!

My name is Alana Creed, on May 11 2019 purchased a $4200 dollar Lawn mower IN LEESEVILLE La, I paid half n financed rest on lowes card, Its June 23 and still havent recieved my product, itll be in next week n im fine with that, Husquavarna has been excellent to me and informative. im complaining about the way store management has treated me. ive been lied to hung up on (some guy) and will never do business at that store again!!!!
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Review
#1566428 Review #1566428 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Didnt like
Reason of review
Poor customer service
Loss
$1
Preferred solution
Deliver product or service ordered