Product: Lowes Shipping Service Rating: 1 Star Clear all filters (9 of 38 reviews match)
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Lowes in Milford CT

1.0
Details
My aunt order doors they came in but one of them was wrong so they order another one and yet again it was wrong again, theyorder the door again yet it wrong again the door they put in was supossed to have a window which matched the other door but guess what it does so dont order stuff from lowes almost 3 month and they still messed *** up
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Review
#1388124 Review #1388124 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Vidalia ga Lowes SUCKS!!!

1.0
Details
Made major purchases in mid march. Almost mid june now and havent received ANYTHING but being charged for it!!! Beginning to feel as if the Most High doesnt want me to have any of things i ordered
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Review
#1274581 Review #1274581 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
1.0
Details
Never buy from lows on line I purchased items from lows on line and when they came wrong once called customer service instead of helping he was giving me the run around to travel about 30 miles to a another location to exchange the items even though I knew that store...
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1 comment
Anonymous
#1436496

As a Lowe's employee, we agree. Don't buy online. Our software for online fulfillment is garbage and we really don't have any way to make it better for you.

Review
#1189121 Review #1189121 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • On line application
Cons
  • Customer service
Reason of review
Order processing issue
1.0
Details
Update: Fridge still has not arrived. Already on 3rd backorder date. More than 2 months late and management is of no help.
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1 comment
Anonymous
#1422048

You do know that Lowes doesn't manufacture the refrigerator don't you? It's the manufacturer that is backordering it.

If it's backordered Lowes has no real way of knowing when it will arrive. Most manufacturers deliver once a week from their warehouses. The only way the stores know there is a backorder is when the truck shows up with a packing list showing the backorder. Manufacturers aren't very good at communicating when the appliance will actually be delivered.

LG for example has a warehouse in Texas. If they run out of an appliance it has to come on a boat from Korea. Stock may be coming into the warehouse at any time but if it has to be manufactured you have the manufacturing time plus 3 weeks on the boat and another week to get from the warehouse to the store.

If the store really pushes and finds a customer service rep at the manufacturer who is willing to actually track the order they may get an answer in 3 or 4 days. The moral of all this is if you need an appliance right now don't buy anything that isn't in stock at the store or their own warehouse.

Review
#1168709 Review #1168709 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery

Lowes in Allen Park, Michigan - Not good

1.0
Details
I ordered flooring for my kitchen, they completely missed my landing stairs that was suppose to be part of it. Ignored me when I called and sent a message and said I would have to pay for the flooring and service all over again, due to Lowes error, really! So I'm getting floors again, I will not be calling Lowes.
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Review
#1161819 Review #1161819 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
1.0
Details
We had never been in need of a generator, but this go around I was like hey why not, just in case. So I was researching generators on 9.4-9.5 finally decided on 9.5.17 to order a 3800 Champion item#719355 model#76533. There were 3 options FREE Shipping to home or pick...
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2 comments
Anonymous
#1371396

If It was me, I would have bought one from a store that had them in stock and I could have taken it home. That way I wouldn't have had to worry about any delays in shipment. You knew bad weather was coming which in itself had a potential to delay shipments.

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Review
#1103337 Review #1103337 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
1.0
Details
Last night I ordered 35 bags of garden soil because online they showed to be in stock. They notified me that the order was cancelled because they did not have stock, even though the website shows there is more than enough for my order. My frustration is because while...
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2 comments
Anonymous
#1369252

What kind of soil did you buy that 35 bags cost $300? Also, if $300 put you outside of your limit then you probably shouldn't be wasting money on dirt.

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Review
#1099869 Review #1099869 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Unprofessional customer service
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Dismissive To Customers

Lowes - Shipping Service Review

1.3
Details
I'm am so pissed off right now.I ordered $700 worth of electrical devices and they sent me 100 of the wrong thing.Also it was the worse package job ever it made black marks on all the white devices I had to repackage everything.I ordered on line to not have to drive the hour to get all this stuff.Now I have to drive there anyways they shorted me 3 breakers.I'm an electrician and I won't go there after this is all squared away!!!!!!!!!!!
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Review
#986200 Review #986200 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
1.0
Details
I am beyond disgusted with Lowes and their lack of customer service.....today is the 3rd time, i have ordered a item at Lowes.com to pick up from the store, as shipping wasnt avail, only to get a call 15 mins later from Lowes, advising they are out of the item, and my...
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Review
#963416 Review #963416 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Lowes
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts