Product: Lowes Shipping Service Rating: 2 Stars Clear all filters (8 of 38 reviews match)
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Rating:
2.3
Details
Summer will be over before it comes. The delivery co. Same Day shipping is the worst. Called many times over the 2 months and they dont callback like they promise. In all my years of ordering online this is by far the worst fiasco i have ever had. No more Lowes on...
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Review
#1259348 Review #1259348 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
2.2
Details
When I called the one 800 number Lowes had no record of my online order even though I had a confirmation and an order number. After over an hour on the phone they said that the order got hung up in processing it would need to be canceled and replaced. The next day I...
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1 comment
Anonymous
#1492203

Same experience. These people don't have two brain cells to rub together.The only difference is that my disaster scenario involved them charging my card 11 times for one order, maxing out my card, and causing my bank to call me incessantly while I'm at work to ask me if these charges are valid.Beyond that, the order was supposed to be delivered on Thursday...

then Friday...

now it's Saturday morning and they can't finalize the order because they maxed out my card yesterday and the card was stopped for fraud activity - these bastards had the audacity to ask me for another card and told me that my order wouldn't be delivered until Saturday evening. The brain trust at Lowe's must have not understood the previous 724 times I told them that I needed the order on Saturday morning to complete a customer's job.Typically, money is exchanged for goods and services; in this scenario, it was exchanged for broken promises, frustrations, idiocy, and 4 hours of my life spent dealing with insipid customer service that I'll never get back.Call it a broad generalization if you must, but every single person at Lowe's is 100%, pure, unadulterated, garbage.

Review
#1255453 Review #1255453 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
1.8
Details
Upon the delivery date, Lowes sent me 3 defected items: a washer, dryer and refrigerator all which had several dents in them. I decided to keep the fridge and send back the washer and dryer because the dents were all over the machines and completely unacceptable. I...
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Review
#1213608 Review #1213608 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Damaged or defective
Preferred solution
Price reduction
1.8
Details
Order closet online.Went to pickup waited 30 minutes and they pull this box that is literally wrapped in in clear packing tape holding everything together. The box was in tatters. So I walk back to shelving and see all the nice boxes neatly stacked (7). I refuse the...
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8 comments
Anonymous
#1448493

Lowes and any other store where this person shops will be better off without them. They can't understand they are dealing with human beings and won't allow for the fact that other humans aren't as perfect as they seem to think they are.

Humans make mistakes. Humans will also react to the way they are treated.

If treated poorly they will give poor service in return. If this person treated retail employees with dignity they would find they would see the service they received improve greatly.

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Review
#1213289 Review #1213289 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
1.5
Details
I went to the kingwood store in Humble Tx I bought a refrigerator with my debit card for 864.92. That was Feb. 2, the day of delivery I got a call saying they did not have refrigerator in stock and it would take 2 wks to get it. I had gotten rid of my refrigerator so...
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4 comments
Anonymous
#1444821

File a dispute with your bank. Lowes will answer them.

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Review
#1208421 Review #1208421 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • Product availability
Cons
  • Lack of responsiveness
  • Delivery company and customer
Reason of review
Poor customer service
Loss
$865
Preferred solution
Full refund
Tags
  • Appliances services
1.5
Details
On 1/15 I have ordered a bath cabinet that was special order - 7 business days delivery. 2 days later received an e-mail that it will arrive 1/29. Several days later I get another e-mail saying it is delayed and it will now ship on 1/29. Meanwhile on 1/29 order shows...
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2 comments
Anonymous
#1425839

If it was the same cabinet being ordered from the same manufacturer you would have probably had delays as well. Stores sell products with an expected lead time supplied by their suppliers.

Once the supplier gets the order they either schedule it for shipping or if it is out of stock they will often let the store know there will be a delay. This is why you get notices that your product will be delayed.

I expect it showing being delivered on the 29th was an entry error in their system. If you need a product right away, shop for products that are in stock at the store, otherwise you need to realize the store can not guarantee when a supplier will deliver a product.

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Review
#1179260 Review #1179260 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.5
Details
I ordered cabinets from Lowe's in Howell on May 13, 2017.Today is December 1, 2017 and the job is still not complete. Below is a summary of the events that have taken place: Kitchen rep at Howell, NJ store read the measurements from the installer (also from Lowe's)...
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Review
#1140568 Review #1140568 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Executive customer service team
Reason of review
Poor customer service
2.2
Details
Order waterproof vinyl flooring at a Lowe's on Niagara falls Blvd. Amherst NY. Never received a call about the order for 9 days called left several messages to no avail. On the 12th day had to drive to Lowes and spoke a manager Rick who told me my order was in and has...
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2 comments
Anonymous
#1373573

They got you to come back to the store. The young lady in flooring actually did exactly what she was trained by Lowe's to do.

It's all about getting as many customers as possible to make as many trips as possible to the store. Figure it out.

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Review
#1106898 Review #1106898 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts