Product: Lowes Shipping Service Rating: 3 Stars Clear all filters (6 of 57 reviews match)
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Lowes - Order Cancelled without Notice

3.3
Details
Placed an order, checked two days later and could not find any record of it in my account. Called customer service who informed me that it was cancelled and out of stock. Was really looking forward to what I ordered, was disappointed Lowe's did not have the courtesy to notify me.
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Review
#1486635 Review #1486635 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • Price of the product
Cons
  • Any part of the complete lack of follow up or follow through
Reason of review
Order processing issue

Lowes - Incompetent

2.7
Details
My husband ordered a stand for his Dewalt saw, and instead they sent a garage door opener. He called the company and they sent him a return label... for UPS. We live on the Sunshine Coast of BC (NOT THE ISLAND), and there is no drop off for UPS residential parcels. We were therefore going to be charged for them to pick it up from our house. Look it up on UPS, the closest point is in Vancouver. Customer service wouldn't listen and just assumed we were on Vancouver Island and said there was a drop off point nearby. I have to take a ferry to get to the nearest drop off point, which would be around $80 and take most of my day. Not impressed.
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1 comment
Anonymous
#1389842

Not their fault you choose to live away from cities and their conveniences.

Review
#1127502 Review #1127502 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • There was a sale
Cons
  • Sent the wrong product and i have to pay to have it picked up
Reason of review
Sent completely wrong product. Sent shipping label that will cost us money to get picked up.
Preferred solution
Price reduction

Lowes in Kannapolis, North Carolina - Horrible

2.5
Details
To start off I have to say that Lowes has the absolute worst customer service that I have ever experienced! I bought a dishwasher, fridge, stove and microwave on July 22nd (Thursday) was told the delivery date of the following Tuesday so I took off work to be there for them to deliver they never showed up never called or nothing. So called the delivery number to sit on hold for and hour for them to tell me they have to reschedule because they didn't have my stove in the warehouse so they rescheduled for that Wednesday, then got an automated call that night after talking with them saying it was rescheduled again. This has happened 6 or 7 times two of them me missing a days work! For two weeks I called the delivery hub, had to sit on hold EACH time for 30 mins to an hour, then got transferred to managers that would give me the run around and say they would call me back and never did! This matter got escalated to corporate as an emergency and everyday was told within 24 hrs I would be called back by Corporate, for them to never call! Then finally Ashley(Manager over delivery hub) left a voicemail saying they have all of my items and it would be delivered on Thursday again took off work to be there and they bring everything but the stove. But they send me an email saying all items were delivered so Once again called and sit on the phone for another hour for Joe to tell me that the warehouse didn't put the item on the truck so rescheduled for Saturday at 8 am. They never showed up, never called nothing. So call back that day sit on hold once again for over an hour to be told they never put the delivery in the system all the way and that he would find out what was going on and call me back and,once again esculated it to Corp to be contacted. I waited 2 days he never called and neither did Corp! So this past Sunday I go into the store and Dan the associate that helped me the day I bought the items called them to find out what was going on and I had to stand there for your and half for them to tell them they don't have my stove, that they would have to order it and it would be another WEEK before my stove would be in the warehouse. So Dan(sales associate) goes above and beyond and starts calling stores to find out that a store less than 20 miles has one. So he calls them ask them to hold it and calls a manager over to help get me my stove. So then Jeff and Eli(Store Managers) come over and schedule my stove to be delivered on Tuesday(today) so again I leave work early they never showed up never called!! Call the store talk to Eli and he said it didn't get put on the truck and so I would have to wait yet another day and *** early again for them to probably not show up once again. I ask where the responsibility falls on all of these Employees from Managers at the store, to delivery drivers to delivery managers all the way up to Corporate and no one can answer me to who this falls on all I get is excuses and lies and these people still have a job!! To me Corp is supposed to be the one that you go to when you can't get things done the way they are supposed to, but its sad when you can't even rely on Corp to even return a phone call!!! That's ok cause if my stove isn't here at 10 in the morning Channel 9 news will be called!! I will never buy another thing from Lowes! I would rather pay a thousand dollars more and go to Home Depot or Best buy!!!! LOWES SHOULD BE ASHAMED THAT THIS IS WHAT THEY CALL CUSTOMER SERVICE..
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3 comments
Jhonny
#1367416

After many no shows and many many calls they delivered my appliances and gave me a discount for all the trouble. Wouldn't order anything else from them that has to be delivered. I learned my lesson.

Anonymous
#1358682

Do you REALLY think Home Depot is any better? If you do you need to read the Home Depot section on this site.

Jhonny
#1367418
@Anonymous

They may not be but until they give me a reason not to trust them I would still go there.

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Review
#1085277 Review #1085277 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Sale items they don't have

3.2
Details
read an add in Phila. local newspaper for a ceiling fan. no store in Phila. Pa. area had it in stock. ordered it online on July 29 it was to here on July 9. on July 2 I was told it be here on July 12. I called customer service and was told they would ship it from another location and it would be here on July 13. on July 13 received email that said it may ship on July 17. I found this item in stores in other areas but customer service reps said they can not ship from these stores to me. I guess customer service stops at state boarders. so on July 14 I will be closing my account with Lowes.
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1 comment
Anonymous
#1350574

Ok bye then.

Review
#1074166 Review #1074166 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Paso Robles, California - Online Ordering is a bad experience

3.2
Details
I ordered 20 boxes of laminate flooring. After a couple of days, I went to the website to check the order status. The status was "Ready for Pickup" (at the store). When I went to customer service, I was informed that the product had not yet been shipped by the manufacturer. Lots of. "Oh. Sorry." from customer service. On a previous occasion, I ordered some vinyl siding. At first they couldn't find it, then they brought out this 8' piece of siding that was all bent up. No packaging at all. Most orders are supposedly stored in the customer service area. However, all my orders seem to be "in the back." Average time to pick up materials at customer service is somewhere around 30 - 45 minutes.
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Review
#856123 Review #856123 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • Going to the store
Cons
  • Ordering online
Reason of review
Order processing issue
Tags
  • online ordering

Lowes in San Antonio, Texas - False advertising on appliance delivery dates

3.4
Details
Lowe's lures consumers into buying major appliances and does the bait and switch on delivery dates. This has happened to me twice now, and I've detected a dangerous pattern. After paying and waiting a week or two until my delivery date, Lowe's calls and says there's been a delay in shipment. In fact, they called me this time to tell me the appliance I ordered was out of stock across the entire US. This was interesting, because that's not what they said when I paid or the day after I paid, when they called to confirm my order and delivery date. The delivery date slid by 3 - 4 weeks, before I cancelled the order and found the same model at Home Depot, with a delivery date in 3 days. This is false advertising because each time I selected Lowe's, I did it on price, brands and availability. It's part of the overall selection process. I'll be using Home Depot from here on.
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1 comment
Acey
#1165018

Perhaps it's just that particular Lowe's location. I have never had a problem and in fact buy all our appliances at Lowe's.

Review
#855003 Review #855003 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
Preferred solution
Stop lying about delivery dates. You lost me as a customer, but there's still hope for others.

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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