Product: Lowes Shipping Service Rating: 4 Stars Clear all filters (4 of 38 reviews match)
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Product:
Rating:
3.5
Details
Lowes NEVER updates customers. I have had to call on every single purchase I've made, carpet, wood floor, stove, refrigerator, stove hood/fan. NEVER does Lowes send update nor do they update their website to show tracking or shipping information. They have the WORST...
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1 comment
SpiritedJavanRhinoceros
#1553302

Yes. Horrible don't care at all!

Review
#1346843 Review #1346843 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Customer service order update information
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
3.8
Details
This Friday 25 May 2018 I purchased a grill from Lowe’s online and selected next day delivery, within minutes I received confirmation that my product would be delivered and assembled the same day 25 May in the afternoon. 3 hours later as I’m driving home I received a...
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Review
#1265781 Review #1265781 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
3.5
Details
Ordered a new washing machine online with lowes on thanksgiving 2017. Was informed it would be delivered on Saturday November 25. After not hearing from the company that would be delivering the washing machine i called lowes and they said it was not in the system. Upon...
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4 comments
Anonymous
#1396271

You placed an order online on a day the stores are closed. It's a little hard for the store to get an appliance and loaded on a truck for next day delivery when there is no one there. You should have been smart enough to consider this and should have contacted the store Friday morning to confirm delivery.

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Review
#1136910 Review #1136910 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery
3.6
Details
I order a set of appliances (all matching) online, got the extended warranty for them and everything was good to go. My online order showed "PROCESSING" and I was waiting for a call for confirm delivery. A week later I get a call from one of the stores stating they...
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Review
#1044914 Review #1044914 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Employees lack of knowledge and lethargic approah
  • Staff incompetent
  • Lack of training employees
Reason of review
EVERYTHING
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Online Appliance Order

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts