Product: Lowes Shipping Service Clear all filters (56 of 56 reviews match)
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Lowes in Southeast Montgomery, Texas - No refridgerator yet..

1.0
Details
Picked out a fridge on Fri and the guy in appliance section ran it through pc and said it can be delivered on Sun. Paid for it up front and they couldn't tell me what time. Sercice desk said it would take 2 weeks. Wife was more patient than me and decided to call warehouse. Warehouse said itll be delivered tomorrow (Sat) betweeen 2:30 and 6:30...Great! At 5:30 Sat I call the warehouse and they tell me it didnt come in the night before but will be in tonight. They try to reschedule me for the following day and put me on hold for 10 minutes. We can't reschedule you sir because rhe fridge hasn't come in. ...what? It wasnt there the first time you scheduled me... but ok. We'll try to schedule you tomorrow if it comes in. These jokers will never get another dime from me for something thats not in my hand.
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Review
#1566068 Review #1566068 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service

Lowes in Cuba, New Mexico - No counter tops

Update by user Jun 12

Lowes had to refund my money...They should pay interest..They did nothing to keep me as a customer...Everytime I buy something for my home remodel at Home Depot I feel great..Lowes is missing out on about $30000 for my remodel.....Hope they go out of business!!!

Original review posted by user May 13

ordered counter tops 4 months ago, never got them, no communication...Lowes didn't care , told me they would refund my money...Three weeks later got a check from loews, shoet of the total I paid...I am going to sue lowes for being stupid????buy from lowes at your own risk..went to home depot, had my countet tops in 2 weeks,,,,willI go back to lowes NOT!!!!
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Review
#1533330 Review #1533330 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes online shopping don't do it!!!!

I ordered HVAC ducting on-line and have had nothing but frustration dealing with Lowes online. They sent the wrong items to start and also split up the order to various stores so what did arrive came at different times. I sent back some items using Lowes' return label but have never received a refund. I have called customer service several times about the refund owed. I get put on hold or promised that my refund will be taken care of but nothing happens. I will never shop online with Lowes again. I do not recommend this service.
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Review
#1509130 Review #1509130 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Lowes - Order Cancelled without Notice

3.3
Details
Placed an order, checked two days later and could not find any record of it in my account. Called customer service who informed me that it was cancelled and out of stock. Was really looking forward to what I ordered, was disappointed Lowe's did not have the courtesy to notify me.
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Review
#1486635 Review #1486635 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • Price of the product
Cons
  • Any part of the complete lack of follow up or follow through
Reason of review
Order processing issue

Lowes in Broomfield, Colorado - Wrong product pulled from shelf

I ordered 6 bottles of Liquid Plumer Urgent Clear. This stuff really works to unclog drains. I stopped on the way to work to pick up my order. They pulled the wrong product. There is regular strength Urgent Clear and Industrial strength Urgent Clear. It is written right on the front of the bottle. I ordered the regular strength. All they had to do is read the label. I realize mistakes happen. It was a waste of time going into the store. Apparently, no one double checks the orders to ensure the right product is picked for the customer. Now I need to reorder and make another trip into the store. This product is not available for shipping.
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1 comment
Anonymous
#1651699

How much time are you wasting ordering products on line? As long as you were going to the store it seems like it would have been quicker to run into the store, grab the product you wanted and headed through the registers.

Instead you looked through the web site to find what you wanted and placed the order. Then you went to the store and waited while they got the order they had pulled which probably took as long as it would have for you to get it off the shelf.

You neglected to look at it and now have to re-order. Save some time and don't order products on line that you plan on picking up at the store if it is stocked at the store.

Review
#1481341 Review #1481341 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Thomasville, Georgia - Washing Machine

2.3
Details
Ordered on 12/12 promised first Delivery on 12/28. Then canceled and rescheduled for 12/31. No call no show. When I called they were arranging for delivery on 1/1 New Years Day. after a couple hours to confirm the product was even in the warehouse. I doubt they would make a holiday delivery and they took enough time already. The washer was for my elderly mother and I hoped to have it delivered whilst my brother was visiting from Korea. After the second time missing delivery he was livid. Said it was very bad to stress out an 80 year old woman and that he did not want to deal with a company that would do so. They had enough time and could have communicated. It seems that their appliance fulfillment is lacking as well as the customer service on items that are crucial. Particularly for the elderly! Angry
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Review
#1437534 Review #1437534 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Just delay and then delay some more
  • Later agree to deliver but declined to confirm
  • Failure to admit responsibility and resolve the issue
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Delivery And Shipping

Lowes in Dallas, Texas - Item never received

1.0
Details
Ordered item on Black Friday online. The email receipt states that they will send me other emails on the order/delivery status, this was never done. I called Lowes helpdesk and they stated that it was delivered when it was never received by me. They opened a tracking ticket with FedEx and had me follow up with FedEx on the delivery. I called Fedex and they stated that the package was lost and to call Lowes to start lost package processing. I called Lowes and asked for the item to be reshipped. They said ok and a store manager will call me in 24hrs. That never happened. I call Lowes again and this time they said that they sent the request to the wrong store and that a store manager from the correct store will call me in 24 hrs. Again that never happened. Lowes failures : - email updates on delivery status was never sent - store managers never called - why should I be the one to call FedEx when it wasn't me who contracted with them to deliver the item. Take away : NEVER shop online with Lowes. Go to there competitors instead or even better Amazon as they will make sure everything is right.
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Review
#1423088 Review #1423088 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund

DONT ORDER FROM LOWES

Dont order any appliance online, they never process, ship. Automatic call to confirm delivery time but my appliance NEVER SHIP. Customer service are useless and liar, when you ask for a supervisor, they forward you to a no one answered line. This company is ridiculous. Talked over 11 person on phone and 42 days. Complaint on its FB, got couple replies, then STOP REPLY AFTER PROPOSED DELIVERY DATE. There are only 3 things Lowes customer service ppl will do. 1. TRANSFER ME TO A NO ONE ANSWERING Landline. 2. NO REPLY ANY EMAIL. 3. NO REPLY ANY MESSAGE. It really a nightmare to order from Lowes. Shame on Lowes. I never order anything online in this size of company will turn out like this. Three words - THEY DONT CARE. PERIOD. DONE ON THIS SHOP
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Review
#1400771 Review #1400771 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Milford CT

1.0
Details
My aunt order doors they came in but one of them was wrong so they order another one and yet again it was wrong again, theyorder the door again yet it wrong again the door they put in was supossed to have a window which matched the other door but guess what it does so dont order stuff from lowes almost 3 month and they still messed *** up
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Review
#1388124 Review #1388124 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Trenton, New Jersey - Worst customer service

I ordered a yard cart that was on sale online . Said there was 1 at a local store for pickup .got conformation email for the order 2hours i receive a call from the local store in mt holly nj saying they dont have the yard cart and were cancelling the order when i called the customer service number the said they could have one shipped to me with a shipping fee of twice the price of the cart .ask if they could ship it to the store and i could pick it up there they said no its a clearence item ......but the were willing to ship it to me at twice the price .....what a scam!!!!!!!!!
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1 comment
Anonymous
#1576635

lowes.com's terms and conditions: Lowe's cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies and typographical errors.

Products and services are the responsibility of the manufacturer and service provider, respectively and subject to the warranties offered by such manufacturer or service provider. ALWAYS read Terms and conditions on any website you purchase from.

Review
#1369831 Review #1369831 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Pricing issue