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Lowes - Order "in process" for weeks and weeks

3.5
Details
When I place an order, I expect an update when the order is expected to ship/arrive. Lowes NEVER updates customers. I have had to call on every single purchase I've made, carpet, wood floor, stove, refrigerator, stove hood/fan. NEVER does Lowes send update nor do they update their website to show tracking or shipping information. They have the WORST Customer Service of any retail store I've ever dealt with. As a matter of fact, I've resorted to driving to carpet manufacturers in Dalton, GA to avoid buying floor covering from Lowes ever again. I've spent thousands (approximately $10,000+ with Lowes over the past 6 months) and never received so much as a Thank you for your business email. Lowes is off my radar on all future purchases.
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1 comment
SpiritedJavanRhinoceros
#1553302

Yes. Horrible don't care at all!

Review
#1346843 Review #1346843 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Customer service order update information
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes - Order status

I odered 3 doors from Lowes and still have not received my order
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Review
#1332876 Review #1332876 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Lowe’s online store is awful.

I decided to buy two 50 dollar gift certificates for a couple of upcoming birthdays. Normally, I would have gotten them from our local Lowe’s, but I was feeling lazy and felt like I had plenty of time to buy them online, so that’s what I did. On 7/8/18, I placed the order. I should have looked closely at the shipping information because apparently, in the past, my husband or I had typed our home address in with the last digit being off by one. I take full responsibility for that part of the issue. While it was never a problem before for any other order, it began a series of unfortunate events. The cards were shipped on the 10th. Money was taken from my bank account on the 11th. I followed the shipment with the tracking information given and saw they should have been delivered on the 12th, but instead they were headed back to Lowe’s in Minnesota. I called Lowe’s customer service on the 12th. The woman who helped me seemed efficient. I explained the situation, and she said that she would change the address in the computer, and would tag the order so that when the cards arrived back at Lowe’s, they could be sent to me. Well, as of the 19th, I had 0 communication from Lowe’s, so I called again. This time I spent close to 40 minutes on the phone, mostly on hold, only to be told that I would have to cancel the order and reorder it. Okay, why did I have to call them to find this out? And why was my money not refunded? I told the woman to cancel the order and credit my account. That was just after 9 a.m. today. It’s almost 9 p.m., and I don’t see any signs of it being in my bank account. I know I’m going to have to call again which is irritating. I use Amazon, Walmart, and Target all of the time and never have issues with orders, returns, etc. If Lowe’s wants to play with the big boys and stay in the game, they need to be more efficient and user friendly. Because this is now the second time I’ve ordered something and they’ve failed to communicate information to me, I will no longer use them for online purchases.
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2 comments
Anonymous
#1523118

When you make a purchase on a credit card it shows up as a hold on your funds right away and will usually post to your account several days later. Refunds don't show up until they post which as a purchase doesn't happen for several days.

Anonymous
#1523073

Did they give you a refund receipt? They process refunds instantly, You should check with your bank, they're the ones who need to process it into your account.

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Review
#1308920 Review #1308920 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Vidalia ga Lowes SUCKS!!!

1.0
Details
Made major purchases in mid march. Almost mid june now and havent received ANYTHING but being charged for it!!! Beginning to feel as if the Most High doesnt want me to have any of things i ordered
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Review
#1274581 Review #1274581 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Next day delivery service at Lowe’s Online

3.8
Details
This Friday 25 May 2018 I purchased a grill from Lowe’s online and selected next day delivery, within minutes I received confirmation that my product would be delivered and assembled the same day 25 May in the afternoon. 3 hours later as I’m driving home I received a phone call from their delivery department saying that the product couldn’t be delivered until Rhe following Tuesday. This was purchased online from the Lowe’s in Middletown, DE. Because of my disappointment with the poor customer service I told the individual on the phone to cancel my order. I then drove to the Lowe’s in Bear, De and specifically asked the customer service rep if they were able to deliver and assemble the next day or at least by Sunday, she checked the system and assured me that if I purchased the grill and now I wanted to add outdoor furniture to the purchase they’d be delivered and assembled by Sun 27 May 2018. After selecting my preferred grill and our door furniture I checked out and left with the hopes that my purchases would arrive at my home by Sunday. On Saturday around 12pm I received a call from the delivery department ar Lowe’s in Bear, De and was told that my items could not be delivered because their assembly guy didn’t come to work today. I understand things happen, but I believe that’s poor management. I also canceled that order. I’ve used Lowe’s in the past for numerous items in my home and I must say I’m veey disappointed with the service I received this weekend. I would have been ok if it only happened at one of the stores but two different stores in two complete different city is bad business. Signed, Very unhappy customer Dead
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Review
#1265781 Review #1265781 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Placed order March 28, still no gazebo!

2.3
Details
The first one took a month to arrive at the local shipping office. So damaged the would not deliver it. A new replacement ordered april 27th and was told it would be delivered this week. They dont even know where it is. Summer will be over before it comes. The delivery co. Same Day shipping is the worst. Called many times over the 2 months and they dont callback like they promise. In all my years of ordering online this is by far the worst fiasco i have ever had. No more Lowes on line for me!
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Review
#1259348 Review #1259348 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Bedford, New Hampshire - Online order disaster

2.2
Details
After placing an order on line on Tuesday of last week I never received a phone call to confirm delivery of the lawnmower and equipment. When I called the one 800 number Lowes had no record of my online order even though I had a confirmation and an order number. After over an hour on the phone they said that the order got hung up in processing it would need to be canceled and replaced. The next day I replaced the order, Once again I had to call the one 800 number to get my discount reapplied since the initial discount had been used on the previously canceled order. I was told I would receive a phone call within a couple of days to arrange for delivery. Four days later I still did not receive a phone call. Today I called the one 800 number again after being on the phone for over an hour they said that they were trying to arrange delivery for the products and that the stores do not have the proper inventory so they’re on able to deliver. After an hour goes by I was told that everything is all set and I should expect delivery tomorrow. I half-hour later I received a call from my local Lowes and the manager said they are not able to fill the order because they do not have the inventory. She suggested I cancel the order again and replace it at a different location. So I called the one 800 number for the fifth time and after being on hold for a half hour I was told that they would sort it out and call me back. I’m still waiting for a callback I will Order online at Lowe’s again. This is been the worst experience of my life trying to place an order that should be something simple and convenient.
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1 comment
Anonymous
#1492203

Same experience. These people don't have two brain cells to rub together.The only difference is that my disaster scenario involved them charging my card 11 times for one order, maxing out my card, and causing my bank to call me incessantly while I'm at work to ask me if these charges are valid.Beyond that, the order was supposed to be delivered on Thursday...

then Friday...

now it's Saturday morning and they can't finalize the order because they maxed out my card yesterday and the card was stopped for fraud activity - these bastards had the audacity to ask me for another card and told me that my order wouldn't be delivered until Saturday evening. The brain trust at Lowe's must have not understood the previous 724 times I told them that I needed the order on Saturday morning to complete a customer's job.Typically, money is exchanged for goods and services; in this scenario, it was exchanged for broken promises, frustrations, idiocy, and 4 hours of my life spent dealing with insipid customer service that I'll never get back.Call it a broad generalization if you must, but every single person at Lowe's is 100%, pure, unadulterated, garbage.

Review
#1255453 Review #1255453 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Out of this world

Order unhappy customer merchandise in February have not received it yet here it is April and still have not received it talk to the company keeps saying that they are going to order it over and over again
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1 comment
Anonymous
#1458404

Why does Pissed consumer allow these short text message complaints? They require you type 50 words to respond.

The complaints should be required to provide some basic information as to what caused the problem in the first place. This person probably ordered a product made in another country that just takes a lot of time to get here for all we know.

Review
#1227654 Review #1227654 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Alpharetta, Georgia - Buyer Beware

1.8
Details
Terrible customer service! In November I ordered a washer and dryer set that was to be delivered in January. Upon the delivery date, Lowes sent me 3 defected items: a washer, dryer and refrigerator all which had several dents in them. I decided to keep the fridge and send back the washer and dryer because the dents were all over the machines and completely unacceptable. I was told by Lowes that I wouldn't be able to receive a replacement washer and dryer for another 2 months and that they would not be able to service me with a loaner set in the meantime. After A LOT of effort, I got corporate to send me a loaner set while I waited on my replacement washer and dryer set. Today, 2 months later, Lowes sent me ANOTHER washer and dryer set that is defected - full of dents, scratches and marks as if I bought it from a dent and scratch store. COMPLETELY UNACCEPTABLE. I have spent good, hard-earned money on my appliances and I have yet to be able to use them. The Lowes department store and the corporate office have been careless and apathetic, at best. As a first time customer, this will definitely be my last time. It's a slap in the face that Lowes finds it acceptable to send defective products to customers. Absolutely ridiculous. You even have to send a special request that you want you appliances still in the box upon delivery. That should be a given! Lowes has definitely ruined my experience with them and I have every intention on spreading the word to other potential appliance purchasers in the market.
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Review
#1213608 Review #1213608 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Damaged or defective
Preferred solution
Price reduction

SsssLowes online orders terrible checkout

1.8
Details
Order closet online. Went to pickup waited 30 minutes and they pull this box that is literally wrapped in in clear packing tape holding everything together. The box was in tatters. So I walk back to shelving and see all the nice boxes neatly stacked (7). I refuse the mangled box and wait another 30 minutes as they so carelessly pull another kit...it weighs close to 200 lbs. Needless to say, box is dropped at my feet sign here and if u need help loading wait here. So again, after 20 minutes I have had enough, a nice gentleman in parking spot next to me helped lift it into my truck. Strike 1 against Ssslowes. Kit unpacked and of course u need more pieces not carried at SsssLowes so u must order online. I promtely order and am told 6 weeks delivery. Fast forward 8 weeks I get an email that my parts have arrived! So I jump in my car and make the 45 minute commute to Lowe's. Again, 30 minutes in line. Tell customer Nazi clerk here for my order. She types away with phone number, snarled what's your last name, types away some more then big sigh of disgust..." Is this an online Order!" Well, yes it was. YOU HAVE AN ORDER NUMBER? well yes I do...it is 123456...she walks away for 10 minutes only to come back and tell me...your order is not here. I am in shock...I have an email claiming it was delivered and come pickup...I just drove 45 minutes and now spent 45 more being treated like I dumped over the nail bin to be told ...thanks for visiting. I promptly call SsssLowes National customer service using choice 4 letter words for this waste of my time. She ask if I want manager to call me.I say sure. Then ask if I want to take survey of her service. Sure. Like SssLOWES cares, she transfers me to a line that says...sorry we are no longer accepting feedback...lol. To date I have never heard from the Store Manager and my shelving pieces....MIA. This is only 1 of a dozen terrible experiences I have had with SsssLowes. PLEASE TAKE NOTE AND AVOID THIS BIG BOX STORE...THE WORST!
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8 comments
Anonymous
#1448493

Lowes and any other store where this person shops will be better off without them. They can't understand they are dealing with human beings and won't allow for the fact that other humans aren't as perfect as they seem to think they are.

Humans make mistakes. Humans will also react to the way they are treated.

If treated poorly they will give poor service in return. If this person treated retail employees with dignity they would find they would see the service they received improve greatly.

Anonymous
#1448356

Take your lazy *** into the store and pick the *** off the shelf for yourself. Stop with the internet order nonsense.

Anonymous
#1448284

And the mouth breather that you are OP allows those that read what you post to see you for what you are. I can see why you assume so much.

You are self entitled. It’s obvious that you have never worked much with people. Even you admit that you had the foul mouth and the foul mood to match. You were upset that you had to wait.

Because you had to wait you then turned your mouth and your attitude on the first person you could lash out at. In doing as you did you showed everyone around you see what kind of person you are. We both know and all the people who read this post know that you wouldn’t have shut your trap if asked. You had worked yourself up due to placing a value on your time that was greater then anyone else’s.

Sorry but the customer is not always right. I’m betting you didn’t even give the CS rep a chance to solve your problem before you “ went off”. I’m betting that the moment they came back and said they couldn’t find it you lost it. The manager can admit the flaw in the system and do cartwheels in fro t of you yet at that point you had chosen to completely show your {{Redacted}}.

That is what the real issue is. You chose to speak to another human being as if they were less then you and in each of your interactions you were demeaning and hurtful. At what point were you the customer right? You assume that being a customer means the employees have {{Redacted}} Just because they are there to serve does not make them your slaves.

You have forgotten yourself good sir as you were raised better then that and you know it. You expect everyone to condemn Lowe’s yet fail to actually apologize to those that you have wronged. How can you expect any sympathy for your situation when you caused it? People can take only so much I agree but having to wait is just having to wait.

Your reaction to the entire situation was overblown. I share the sentiments of many posters here. I see you as just another self entitled, self important {{Redacted}} who felt the need to be a bully. You create most of your own problems and your attitude is something to work on.

It clearly shows. Even in what you write.

Anonymous
#1448314
@Common sense

Well thank you for your insults and gross assumptions. Couldn't have made yourself look more like an {{Redacted}} Let's get a few facts straight you trolling fool.

1st I never "went off" on anyone in the presence of others. I CALLED THE 1800 COMPLAINT LINE In THE PRIVACY OF MY CAR. Yes. I dialed the number In Front of the 1st customer service rep who wouldn't help me.2nd no 4 letter words were used at the Store.3rd you don't know me or what I did or would do.

But your sophomoric basement dweller little person that you are make more assumption that are not true.4th You must be a snowflake as time and waiting means nothing to you.

Although many of us work by the hour unlike the welfare leach you.5th it is obvious from your replies that you have nothing to ad but troll fadder and insults. Move along, your mother needs her basement back.6th I am better than You, and what hurts you most is you know it....sorry, life's not fair but if you get a job you might be able to enjoy some fresh air.

Anonymous
#1448067

If you were working at the call center for national customer service how like are you to want to help some jerk on the end of the line hurling a bunch of "choice 4 letter words" at you? Yes, your situation is frustrating but you will find people are much more willing to help you if you present your problem in a calm logical manner.

Reminds me of the time as a retail manager I was called to the service desk at the front of the store and was greeted by someone like you showing off his great vocabulary of 4 letter words. In line behind him was one of our cities off duty police officers who motioned to me that he would like to talk to the customer in front of me. I agreed. He tapped the guy on the shoulder and asked him to stop using the language he was using and was greeted with another blast of 4 letter words.

At this point the officer pulled out his badge and let him know that if he continued he would be arrested. It shut him up pretty quick.

There was a discussion about whether he would use this language in front of his children or mother and the customer agreed that he wouldn't. So why do people think it's ok to use profane language when dealing with people that are there to help them?

Anonymous
#1448085
@Anonymous

Right you are....to date Lowe's has yet to deliver my product and I will continue bashing and Anti Lowe's to all my contacts. As a customer service professional you should know the customer is always right and those that are highly unsatisfied will ensure 10X the energy will be expanded to share the experience.

Still no right for harsh words. That's the nature of the job I suppose. However, you also should understand your company pays you to turn the situation around. After all, it is why they hired you.

Unfortunately, your company failed the customer and tempers are high as the customer did not just not get what they wanted they wasted many frustrating hours and have been insulted by your company and employees.

So maybe you grin bare it and do your job. In the end we all are people and the language should be tamer.

Anonymous
#1448251
@Gerald Irmen

First of all, I never worked a Lowes, but retail is retail. At some point people came up with the idea that "the customer is alway right".

There are time they are right and times they are dead wrong. They way you treated the call center employee was dead wrong. Yes, you had a valid complaint, but using foul language was no way to approach it like a logical adult. Where I worked computer generated notifications were sent to customers as soon as the bill of lading for a shipment was entered in the computer.

Just because an order is listed on the bill of lading didn't mean it was actually on the truck. This created the exact situation you encountered from time to time. There wasn't a darn thing the employees at the store could do to make the product magically appear. All we could do is either find where the product was (still at the distribution center, on another truck or at another store) or re-order it.

Listening to a string of four letter words never solved a problem and rarely earned the offensive customer the sympathy that a rational customer got. If you want a retail employee to respect you and do their best to solve your problem you need to treat them with respect and not belittle them with your vulgar language and treating them like you are better than they are.

Anonymous
#1448271
@Anonymous

Wow...you really assume a lot. 1st off the product in question was delivered to the Store.

Your knowledge of the situation is far from accurate. I received notice from SsssLowes it was delivered and told to come pick it up. 2nd off, maybe that respect thing you are preaching needs to be taught to all Sslowes employees...especially customer service. After I posted this SsssLowes local management finally called me 48 hrs later....guess what?

SsssLowes screwed up! Surprised? No. My product order was delivered, I did get the proper notice, but receiving did not do their job and customer service.

So when I went to get my product, instead of investigating why I received a notice but product not on hand ....the highly respectable customer service agent says nope product not here! Well, now that starts the chain of events.As I said before, this is not my 1st issue with SsssLowes...I have many. But it will be my last. The manager has overnight shipped the product to me....rightfully so, as my job was put behind schedule and many hours wasted.

Yes my language included 4 letter words and I am sorry. However, not once did the respectable customer service rep ask me not to use such language ...simple ask/ request a true professional would have or could have done if my language was too offensive for tender ears. The bottom line - Ssslowes is mismanaged and a poor choice for hardware supplies...my personal experience which I would have kept to myself, but now I will tell everyone how bad they are because a respectable customer service rep wouldn't or couldn't do their job. SSSLOWE posts signs all over asking for feedback and after a dozen disappoints I broke and called....most of these calls are to complain not to praise...I let loose a bit...so sorry, but as usual with Ssslowes I was right and they were wrong again.

The only saving grace for Ssslowes is their honest Manager who investigated and admitted to their mistake. Hopefully, he will address the Customer Service Issue, Slow Check out process and professional training for hostile 4 letter spewing customers that have been wronged by the Ssslowes mismanagement.

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Review
#1213289 Review #1213289 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue