I bought a glass cooktop at Lowes. It was advertised as a display model, with a good discount. So I bought it, when I got it home I noticed that...
A. It had been installed in someone's house (poorly wired plug hanging off the end with exposed wires)
B. The seal on the glass top was not sealed, meaning water or whatever could get into the guts of the thing from the side. I went back to Lowes, raging mad, and was shut up with a free warranty repair and $75 off the price. When the service guy arrived a week later, he told me that it could not be fixed, but had to be sent back to the factory to be repaired with an entire new top.
Back to the store it went.
BY now I am trying hard to be cool, and my oven was used up, so I figured they wouldn't gripe if I bought a new oven too. I practically had to BEG to get one of the young men to go through the catalog with me. ( catalog, because, to my surprise, the cutout sizes are different for almost EVERY brand cooktop!)
I ordered one that cost more than I was comfortable with, but it "fit the hole".
fats forward. After the solid work schedule of the holidays, I got a Handyman to come and install this thing. I opened the box, and found the wires twisted, the stickers peeled half off, and THE FREAKING GLASS IS CHIPPED!. I have been sitting (not literally) on this thing for 2,1/2 months waiting . I was scared because I am clearly outside the 30 day return window, and figured I would have to eat it and pay for the repair, or beg for help.
When I called Frigidaire, I gave them my serial number, and the girl comes back and says.."are you sure that's the right number, we check, yes it is.
She then tells me that THAT unit was declared "scrapped" and was supposed to have been destroyed. NO. I assured her, it was sold to me as a new, special order, from Lowes at FULL PRICE.
Something is fishy at Lowes, folks. That is the second in a row (2 for 2) cooktop that I bought there that was not only a customer return, but a seriously damaged customer return.
I called corporate and told them no remedy was sufficient except a full refund of my money and closing of my Lowes account.