Washington, District Of Columbia
Not resolved

Ordered over $6k of appliances. Microwave was cancelled by Lowes.

Had to stand in line at Customer Service to reorder. They marked my order "returned". Never saw it. Then when it came in had to wait a hour to get it at the store.

Main delivery of oven, refrig, dishwasher, etc was supposed to be in morning. Delivery crew showed up in evening even after the afternoon delivery period. Had my contractor waiting for installation. But crowning blow was sink.

Ordered on 5/12, told it would be delivered earlier, but online date was given as 6/8. It became the pacing item in finishing a kitchen remodel. Stopped by the store twice to stress importance of delivery. Went right up to 6/8, then they call and said it is backordered, would be another 10 days.

Later they called and said it will be about a month more! Ordered online from eFaucets and got it in 4 days. I will NEVER use Lowes Special Order again!!!

The delays cost me time and money. NOT RELIABLE.

Product or Service Mentioned: Lowes Delivery Service.

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