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5.0
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Lowes, Brantford has the WORST customer service!!!! After waiting at Customer service for an hour, I was informed that my item wasn't assembled.

I travelled from Brampton (1 hour) and borrowed a truck for this item, received confirmation from Lowes that it was ready and it wasn't. It took them an hour to tell me that and then they were annoyed that I was annoyed. They ignored me and serviced another customer! OUTRAGEOUS!

Its always a minimum 45minute wait when picking something up at this location. Ainsley has NO business working at a customer service desk ANYWHERE!

She has a horrible juvenile attitude with no clue about customer service! She was rude and disrespectful and made the situation WORSE!

Reason of review: Poor customer service.

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