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Customer service
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Exchange, Refund and Cancellation Policy
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2 comments

I purchased a defective Stanley Fatmax from lowes. When I went back in I was told that I had to have a receipt in order for them to do any exchange.

I was then told that if I had bought a Kobalt brand I could have just brought it back in and exchanged it since it has a lifetime warranty. I asked if they could look up the purchase with my credit card. They responded with yes but only if I knew the exact date I came in to purchased it. Even though this was just a $30 tape measure it goes to show the utter lack of customer service that this company shows to its patrons.

I will never purchase another item from this company. I will purchask all my needs from online retailers like amazon who provide better support to customers.

Review about: Stanley Tools Tape Measure.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1316574

What was the "defect"? Stanley has tightens their return policy as far too many people were retiring tapes they "damaged".

Tearing the end off a tape is not a defect, it is abuse. The stores and manufacturers shouldn't be responsible for consumer abuse.

Anonymous
#1313632

You don't need a receipt with Amazon?

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