I purchased a defective Stanley Fatmax from lowes. When I went back in I was told that I had to have a receipt in order for them to do any exchange.
I was then told that if I had bought a Kobalt brand I could have just brought it back in and exchanged it since it has a lifetime warranty. I asked if they could look up the purchase with my credit card. They responded with yes but only if I knew the exact date I came in to purchased it. Even though this was just a $30 tape measure it goes to show the utter lack of customer service that this company shows to its patrons.
I will never purchase another item from this company. I will purchask all my needs from online retailers like amazon who provide better support to customers.
Product or Service Mentioned: Stanley Tools Tape Measure.
Reason of review: Return, Exchange or Cancellation Policy.