Goshen, Indiana
Not resolved

Went to lowes, got samples of laminate, brought them home and 'tested' them. We soaked, dipped, dripped water on them and scratched them with a fork to see how they would hold up to our busy household.

This flooring did great in our tests and I loved the tavern oak color. Destroyed our trim removing it, had to replace door jams to accommodate this flooring, removed previous flooring, and carpet for this flooring and now less than a year later it clearly is a piece of ***. Every spot that water, juice, pop, christmas tree stand water, ice cube from the ice cube dispenser, water from the dog bowl and spills from the kitchen table has distorted. We have 4 kids and 2 dogs.

We live on our floor. After contacting our local Lowes store manager, corporate headquarters (which was laughable) and having lowes send out their chosen contractor....all that will be done is a small credit toward us purchasing a more expensive floor, at lowes. The Style Selections company sells a different product than lowes hands out for samples. We believe the samples are sealed which is why they seemed so great.

Misleading. Dishonest.

Clearly Lowes does not stand behind the products they sell. Very, very, very disappointed and SO excited to shell out another couple grand to redo our main floor AGAIN!

Reason of review: Poor customer service.

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