We made some major appliance purchases at Lowes, which we eventually regretted. Expecting delivery a week later, one of four items arrived.
Calling the store we were informed two of the items were on backorder and we might expect them in six to eight weeks. The fourth item could not be located.
The department manager was as useful as holding a tennis racket over your head to block the rain. When the items were ordered the salesperson should have informed us of the back orders. Finally contacting the store manager we had a resolve to a very frustrating situation.
Albeit, another week passed before we had two of the three remaining items. Oh, we cancelled one of the items and instead purchased it at Home Depot
The floor staff at Lowes seem to be frustrated with customer service. On the other hand everybody seems to happy with going the extra distance to assist at Home depot.
Lowes is good for purchasing batteries or duct tape. But, Home depot gets our big bucks.
Product or Service Mentioned: Lowes Customer Care.