Rancho Palos Verdes, California
Not resolved
1.0
Details
Diversity of Products or Services
Product or Service Quality
Warranty
2 comments

Shaw carpet from Lowe's separated from its backing in less than a year, causing the seams to separate in numerous areas. Shaw assumed no responsibility for its defective merchandise.

Lowes promised to look into replacing the carpet as a goodwill gesture. It has been over 6 months and the only contact from Lowes has been when I go to the store and speak with the 'manager of the moment'. I get promises they will look into the matter - apologies that the matter isn't settled yet - and guarantees someone will call 'tomorrow'.

DON'T SUBJECT YOURSELF TO THIS 'IGNORING WITH A SMILE' TREATMENT! STAY OUT OF LOWES STORES!!!l

Reason of review: Poor customer service.

Monetary Loss: $1800.

Lowes Pros: Friendliness of staff.

Lowes Cons: Getting the run-around.

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Anonymous
#1033687

Why are you complaining about Lowes? Shaw made the carpet and would be responsible for the warranty. Too bad you can't understand the retail store doesn't back the warranty, the manufacturer does.

Anonymous
to Anonymous #1033918

Yeah really. And why go to a store to save money on carpet, buy cheap carpet, and blame the store? You wanted cheaper carpet then what a carpet specialty store has and now it's Lowe's fault?

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