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Lowes flooring installation...BEWARE

Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to install tile , we asked Lowes to send one of their contractors out to measure our floor and give us an estimate. There was a $35.00 non-refundable estimate fee, that would be rolled into the job if we signed with Lowes. We were told that for installation, Lowes charges $5.97 per square foot. On Tuesday July 24, the measurer and installer, Walt H. came to measure. He was friendly and told us he was second generation in his company. This gave us confidence in his expertise. The next Thursday, 7-26 we went to the store to collect some samples of the tile, and while there were handed the estimate.

The amount of tile indicated as needed on the form was 805 square feet for tile, amounting to $1,762.95 for the tile.. The amount for the installation was $5.97 x 805, or $4,805.85. There were incedentals, like thinset and grout. The total was $6,807.64.

This estimate puzzled me greatly. The reason was that my husband and son measured the amount of flooring that we had, and the total they came up with was 663 square feet (another company had measured our floor and reported it was 680 square feet, at least in the ballpark). This was supposed to be an experienced professional doing the measuring, but the numbers were greatly different. I know that there is a percentage added to the amount of tile you get for waste. But adding the 10% extra for waste would only bring the total of tile needed to 725 square feet. We would not expect to purchase more that that with experienced, professional installers on the job. So they expected us to purchase 80 square feet we did not need. I know we could return this, but it would be ***, and inconvienient.

Then there is the issue that in the estimate we got it stated that we would be charged the installation on the 805 square feet on the form, not the actual 663 square feet being installed. We were expected to pay to install phantom flooring.

So Lowes wanted us to buy a large amount of product we did not need, and then pay an installation fee on it, whether or not we needed it. This seems to be a nice arrangement. For the business. We would have paid around $1,000.00 more for the job than needed.

Even adding in a few square feet if we measured poorly, this seems to be padding the charge excessivly. When we first called Lowes and spoke to Jeff in flooring, he said they figure the footage according to the measurements they are given. So their measurements must have been close to that. When I asked why we were being charged for 805 square feet of installation, he said the installers are paid for every square foot of product that goes out the door (not the amount of square footage to be installed) ! I then Called Walt H who did the measurement. I asked why the square footage was so high, and told him what our figures were. He said his measurements were close to ours, and that we should call Lowes again, perhaps have a remeasure and have someone else install it, and quickly ended the call. I called Lowes again, and was told I should call the central office. I spoke to a Olivia, who took my complaint. Someone from the central office said the manager of the store would call me.The manager of the Lowes, Kim called me, and I spoke to her and told her the situation. She said she would look into it. I said I felt cheated, like someone tried to take advantage of us. Later, Mike from flooring called to ask if we would be using their installation service. I explained the situation to him, said I had no longer any trust in the integrity of Lowes, and would also try to get the tile elsewhere. I stated that there was something wrong with this, and I would be putting this information into a review to warn others. I also called the FTC. I also let the BBB know.

I also want my $ 35.00 measurement and estimate fee returned. I have no problem paying a fee when I know about it, but I do not like paying someone to try to rip me off. I will pursue this. The final thought is that we feel so insulted that someone in this process considered us so *** and gullible that they could blatantly inflate the charges on our job. Do we look that ignorant? Or do they just do this to all their customers? Makes you think.

Review about: Lowes Installation.

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Anonymous
#1581610

That’s unfortunate. I have had two homes remodeled by Lowe’s and my tile floors are perfect.

I worked with them through choosing everything. The work is guaranteed you know.

Anonymous
#1578315

Well, I am very glad to have spotted those reviews. I am now very reluctant to purchase anything from Lowes.

I was in the process of purchasing wood floors from Lowes with installer included. I will think twice now before even considering Lowes and will research other companies...

Anonymous
#1515745

Thanks for sharing your experience!

Anonymous
#1487015

I have learned the hard way that it's better to find your own installer and just go get the materials yourself and don't go through Lowes or Home Depot. The installers have told me themselves that they are no longer with either company due to the fact that the installers get paid very little from Lowes and hd.

Meanwhile hd and Lowes get paid the big amounts.

Also apparently the installers get the run around a lot and spend a lot of time waiting on hd and Lowes. I still shop both places but installation services for everything seems to be lacking majorly.

Anonymous
to Me #1487018

I did not mention that I have a contractor and yes he did tell me how many feet to buy for the bathrooms and shower but to be on the safe side he suggested I get 3 more boxes, just in case. I still have the 3 extra boxes to return to the store but that's not a big deal.

Better to have it for him than have him have to stop mid point for me to go buy more. Additionally, he suggested I keep one box in the garage in case I ever needed it for years later. Honestly I feel like I'd rather directly pay the installer for their labor and save myself money than go through hd or Lowes nightmares again.

Sidenote: I can literally see each and every tile was used in my home. That's integrity.

Anonymous
#1478696

Thanks! I appreciated the education!

Anonymous
#1440645

Lowes settled a 1.1 million lawsuit over this same thing yrs ago????!!!!

Anonymous
#1418600

We are just in the middle of Lowes doing the flooring in two rooms. LOTS of 'issues'!

Instead of a repeat of what others here have already said, I will add their rip off chart for 'moving appliances'. We were told we could do it, or they could do it, but the appliances all had to be out of the room. Not having our own dolly to do this we paid $70.00 for each appliances. I emptied the fridge for them thinking it would be 'tipped back' on the dolly as it was moved out.

We cleared a large area in the dining room. No removal occurred. I paid all that money so they could just slide them over a few feet, do the area, then slide it back ( similar to how I move them when I clean, only when I clean, the fridge is full). Their explanation was that they assess the necessity when they start the job( huh?

They were here when we paid them to assess the job and give us an estimate). I complained that if they were in fact not actually moving them out of the room with dollies, we should have been given the option to also assess the situation again and have the option to slide them over a few feet ourselves and save almost $200.00. Too tied to list all the other annoyances and manipulations.

We have several other big house renos coming up: Lowes has just lost thousands in business due to their petty rip offs. I will be telling everyone I know too.

Anonymous
to Mia #1463878

I too just cancelled a floor installation job with Lowe’s. They wanted $3,000 for removal of 832 sq ft of laminate flooring and appliance removal.

The appliance is a refrigerator on wheels. I feel like if they are dishonest enough to price gouge, they can’t be trusted to do a good job.

Anonymous
#1416156

And, Lowes requires all the $$$$$$ up front

Anonymous
to Ek #1572983

What state are u in

Anonymous
#1412589

Same thing happened to me at Lowe's.

Anonymous
Mesa, Arizona, United States #1333960

Absolutely terrible customer service and good luck trying to find someone in the store to help you.

Anonymous
#1333957

After reading all of these reviews, I will never purchase flooring through this company. Thank you to everyone who took the time to warn someone else, and I'll also make sure no one I know uses this company. Wow.

Anonymous
#1105844

Lowes always does that. I have my own tile buisness and all the big companies are way higher than I am Bc they have alot of over head and employees they have to pay so to inflate every customers numbers helps them I'm always lower than anyone Bc I have no over head and I work for my self

Anonymous
to Anonymous #1132071

Your pathetic. No.

The real answer is that in any tile job you should add 18-20%. Would you really want to risk running out and this tile no longer be available? No wonder I see so many of you dumb contractors frantically looking for a tile you under quoted your customers for.

Your a piece of *** for this post. It's not going to win you any extra business.

Anonymous
to Anonymous Huntersville, North Carolina, United States #1339909

I'm a contractor and I agree with this guys comment. Your being kind of nutty.

Nobody's trying to rip you off. Lowes is high and their quality is low - granted. But, your feeling ripped off because you're paranoid and ignorant on the topic.

I'm glad they charged you for their estimate. Sounds like you wasted a lot of their time.

Anonymous
to Anonymous #1406748

Crap,you only add 10% unless you don't know how to tile.

.

Anonymous
to Anonymous #1572987

I sell flooring as well always have customers get additional 10% .... FYI between retail and "general"contractors I've seen it mostly the gc that's upped the pricing on ppl...

Anonymous
to Anonymous #1413222

Depending on the state you have over head. If lowes and home depot is "expensive" you probably don't install per TCNA standards because I see and tear out a lot of their stuff in my area.

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