I have purchased a washing machine from Lowe's about a year ago and had bought the service plan along with the machine and the machine broke so i called up customer service to file a claim about my machine. They brought out a tech.
to look at my machine and he said he had ordered parts. But after 3 months the parts had arrived and which i had to pay out of my pocket and the tech has charged me for the service out of my pocket. It has been 3 MONTHS since my machine failed and it is still unrepaired! I have a very busy day with a family and the tech has not keep his appointment times straight, i had an appointment with the tech at 5:45pm one day and i was prepared for him to come at 5:45 only but the tech called me at 11:00am saying that he would arrive in 30 min and he called while i was in college disturbing me from my work he has done the tech has done the same when i reschulded a week later and yet again he did not show so i called Lowes to get another tech but they still have not gotten me another tech.
when i bought the machine service plan they told me it would take an average 3 days to fix my machine and it has been 3 months and they never told me that they would send just an tech that probably has no experience on servicing my machine and i excepted store service techs not random service tech that just barge in at whatever time they feel like that behave unprofessional with my home, my time and my machine. I want this issue resolved AT ONCE I've had enough and want my machine fixed i would like to continue being a Lowes customer but i can assure you i will not be if they handle issues this way.