I understand Lowes will eliminate all employees commission as of Sat 2/11/12. While offering a concession formula of 2011 earnings which could compensate them at up to 50%, the loss will change the overall demeanor and personality of Lowes' employees. Why ? They are rewarding mediocrity, something which Corporate America cannot afford to do today and stay competitive.
After 2/11/12, no Lowe's employee in their right mind will call back customers, chase leads, spend personal time coming into the store off-hours to accomodate the customers' bids, or drive incentives or pitch a customer to buy. They get nothing for it now.
The odd thing is that this is a pattern. Lowes management has been instilling mediocrity in their employees for some time. They track sales by department and hourly overpay underperfomers with no consequence. Its one of the hardest places in the world to get fired from. The lazy department employees will now REALLY sit on their duffs and the good employees will be motivated to leave and/or also spend less time making up for the store's enthusiasm.
Sinking LOWE ....the irony is that when they track department sales a year from now and note a steep decline, their answer will be in black & white, right next to the red. More Lowes stores predicted closing in 2012 !!! Strike up a relationship with your neighborhood Home Depot ....it'll take you further.