In St. Louis, MO both Lowes and Home Depot use a contractor named Trend to install kitchen counter tops.
I had heard bad things about them but didn't listen!
First of all the guy who was sent to measure was late. I was told that he would use a laser to measure, he instead brought long metal bars to measure. He then proceeded to bang those bars into my walls and pictures hanging on my walls!! No respect for my time or property.
When he was done measuring he asked me to read and initial several disclosures on his form. One disclosure reads that during the install if Trend damages my walls or cabinets it is my responsibility to repair their damage. After the display that this guy put on banging up my walls I certainly wasn't going to let them do anymore damage that I would have to repair. We discussed why they would not be responsible for damage, he couldn't assure me that they would repair any damage that THEY CAUSED, so I refused to sign.
Then to complete this fiasco the guy bitched to us that he "would be late to his next appointment".
Amazing considering that he was late to our "appointment". I was also told that I would be assessed a $60 fee.
Monetary Loss: $60.