Product: Lowes Warranty Clear all filters (103 of 103 reviews match)
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BUYER BEWARE!!!!!!!!First of all, I want to tell everyone not to shop at Lowe's for major appliances OR buy their extended service/protection plan. We purchased a Samsung French Door refrigerator/freezer from Lowe's as well as the extended protection plan. The handle...
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Anonymous
Anonymous

Pieces like that don't just break. I doubt you will find anyone that will cover your kids hanging on the door and breaking the handle. That's damage, not wear and tear.

1.0
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Lowes Warranty
#1100226
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I was told they would not warranty any more kobalt tape measures so much for their lifetime warranty.
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Anonymous
Anonymous

The problem is that consumers don't bother looking at the warranty. The warranty covers manufacturer defects, NOT DAMAGE. Ripping the end of your tape off isn't a defect. It i...

4.7
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Lowes Warranty
#1088092
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Holy heck, So we bought a Samsung cloths washer about 2 years ago. Literally 45 days after we got it, it was down. We purchased a Lowes extended plan. This machine has been broken every 3 months since the day we bought it. Average time to fix.... 20 days! So I have...
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1.0
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Lowes Warranty
#811014
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Lowes Warranty Review

#702858
1.5
Details
We bought a Kobalt mower from Lowe's. We started having problems with it about 3 months in, and it quit working about a year after we got it. Supposedly there is a 5 year warranty on the mower, yet Lowes refused to even issue us store credit, even though this is a Lowe's specific product. Lowes refused to even stand by their own brand and honor their own warranty.
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Customer service
Exchange, Refund and Cancellation Policy

Lowes Warranty Review

#642403
3.0
Details
Do not by a appliance and plug it in and try to use it if you do and something wrong you can't return it so you will be out of a appliance that you need and purchased for as long as a rep from company can come by to see what and verify that you can return it what a ridiculous warranty never heard that before I have purchase a lot of appliance in my day and never had that type of service ever
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WE purchased one Samsung washer , in 2012 and until December last year 2015 the machine works great, then start the problems ,I call Lowes, repair the technicians came to my house more the 8 times and change so many parts the machine is almost new and the problem...
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Anonymous
Anonymous

Rita,I also have a Samsung washer and am having the same issue with Lowes. I wish they have lied to me repeatedly. I have never seen anything like it.

Anonymous
Rita

If your tired of the repair man coming out, then simply call the store and ask for the store manager tell him or she that you purchased an EPP and you have had it fixed severa...

Product
Lowes Warranty
I didn't like
  • Lowes extended services
#810514
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I am very disappointed with Lowe's on how this matter has yet to be resolved. My unit is still under warranty and stopped working. The company that Lowe's has under contract has yet to repair my AC Unit. It has been over 1 month and they keep telling me that the parts...
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Anonymous
Anonymous

What do you expect them to repair it with if the parts are on backorder? That's the problem with so many things being made in China now...it takes time to get parts to fix th...

1.7
Product
Lowes Warranty
I didn't like
  • Warranties and repairs
  • Lack of timely repair of ac units
#804792
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I purchased a Samsung dryer. Two and a half months after the purchase, the dryer stopped working. Contacting lowes, I was immediately shifted to the manufacturer warranty. It took two weeks to reach someone, two weeks to get a repairman and three weeks now before a...
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Lowes Warranty
I didn't like
  • Getting the run around from the customer service office
#781512
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My washer started to leak thanksgiving 2015, Called lowes they scheduled service with A & E. 3 weeks later, Service Man went to wrong, house, never called to verify. Weeks later, service man came and had to order parts, another 3 weeks later, another service man came...
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Lowes Warranty
I didn't like
  • Bad customer service
  • Misinformation from employees
#771369
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I brought a generator in because I was told that starter cable was under warranty and covered. When I picked it up I was charged for a new carburetor that I didn't authorize. The generator only had 1.1 hrs. on it . I also discovered that someone had signed my husband's...
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Product
Lowes Warranty
I didn't like
  • Practice of extorting extra fees
#735556
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Purchased a GE washer in May, 15...warranty good for 1 yr. I awoke to 1" of water in the laundry room. I could hear the water dripping in what sounded like the inside of the tub. I turned all water off & called Loews. Their first appt. was 1 week from now. All...
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Anonymous
Anonymous

Your problem is with GE not Lowe's. Lowe's sells the product but GE takes care of the warranty. Had you bothered to read your paper work you could have likely gotten service m...

3.7
Product
Lowes Warranty
I liked
  • Product was fine
I didn't like
  • Service unavailability
#733817
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Purchase Larson door from Lowe's & had them install it. Within 1 year door had alignment problems & same installer came out. 8 months later door had problems & I called Lowe's for a recommendation on an installer. They kept telling me it was out of warranty...
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1.0
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Lowes Warranty
#704603
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