Product: Lowes Warranty Clear all filters (114 of 114 reviews match)
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Lowes - No Coverage

4.0
Details
We bought an extended warranty on a Craftsman battery powered weedeater. Customer service had to call someone to ask what to do with an extended warranty (very rude associate). I was told to contact the number on my protection brochure. I was then directed to take the item back to the store because it's still under their warranty. So why did I bother to buy the warranty? I'll be calling Craftsman myself.
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3 comments
Anonymous
#1741333

We had the receipt when we visited the store. Customer service should have known the item was still under mfg.

warranty instead of directing me to call the extended plan only to be told to bring the item back to Lowes (which I already did). Now I have to make another trip back to Lowes and hope the rep knows how to handle a repair under the mfg. warranty. I have bought extended plans at Best Buy on numerous items and they take care of any problem on the spot.

If it's still under mfg.

warranty they deal with all of that after dropping it off at the store. You buy an extended warranty for peace of mind, not to be given the run around by associates who don't know what they are doing.

Anonymous
#1741405
@Anonymous

Why not contact the manufacturer first. They will give you a list of service centers that can do the repairs.

Lowes doesn't repair mowers. If they handle it for you they will ship it off to a repair center for repair.

It may sit at the store for a week before it goes out and it may be finished for a week before they go pick it up. You would save time by taking it directly to a service center.

Anonymous
#1741301

You don't seem to understand what an extended warranty is. The extended warranty take effect after the manufacturers warranty ends. During the manufacturers warranty you need to call the manufacturer and they will direct you to a local service center for repair.

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Review
#1641025 Review #1641025 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Poor attiude
Reason of review
Warranty issue
Loss
$50
Preferred solution
Let the company propose a solution

Lowes - Samsung Refrigerator

2.0
Details
I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty. I was told by Lowe's full replacement would not be authorized. I paid $3000 for this refrigerator with the extended warranty thinking the company would keep their word about replacement. This is just plain poor customer service. I have purchased numerous Samsung products over the years and it is apparent I should probably move on to another company in the future.
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3 comments
Anonymous
#1727816

you have an issue with Samsung here and not Lowe's. They didn't manufacture the refrigerator so how are they responsible for the quality of it?

And the extended warranty is from a third party, so if you have a complaint about that you'll need to contact them. Lowe's really doesn't have anything to do with you issue and that is why they aren't doing anything to help you.

All they do is SELL the refrigerator. This is how they can be "cheaper" than the locally owned appliance stores that have been put out of business by people like you!

Anonymous
#1729537
@Anonymous

*** that is Lowes Full Warranty! They are responsible for that fridge! If they can't stand behind the warranty then they should not be sellin it!

Anonymous
#1730159
@Anonymous

I think that everyone should take their crap, non-working right refrigerators from Sears and clandestinely drop them off in front of the Goodwill and Salvation Army thrift stores under cover of darkness.

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Review
#1613472 Review #1613472 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes in Capital, Illinois - Do not trust the employees

1.9
Details
I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty. It’s not covered and I’m out another 400 for a new water heater. So save your money and never by there extended warranty or believe a word they say.
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1 comment
Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.

Review
#1593933 Review #1593933 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Variaty of items
  • Military appreciation
Cons
  • No consideration or respect whatsoever
  • Customer service
  • Knowledge of staff
Reason of review
Poor customer service
Loss
$410
Preferred solution
Let the company propose a solution
Tags
  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had

Lowes - Terrible

The people from Lowe’s were pleasant to deal with BUT The contractor they sent out to repair our refrigerator were anything but. It took almost 2 weeks and 4 visits to finally get it fixed. They ordered the wrong compressor twice, and the dispatcher was very rude. I’m not a satisfied customer.
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Review
#1535766 Review #1535766 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes in Vista, California - Poor Warranty Service LG Range does not work

1.7
Details
We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty. We purchased a LG oven/range, LG refrigerator, and Bosch dishwasher from Lowes for our kitchen remodel, including a Lowes 5 year extended warranty. Our LG oven/range was installed April 2017, and we immediately observed that the control panel would signal the oven had achieved programmed temperature, but bake or broil items were undercooked. We observed the control panel would signal the temperature had been reached in about 5-10 minutes, but the oven interior took about 45 minutes to reach temperature The LG service technician in October 2017 stated that the oven/range function was normal. In October 2018, the oven/range began turning itself off after being programmed for bake or broil. Lowes service has made five service calls during November and December 2018, without fixing the problem. Lowes notified us that our extended warranty was invalid after four service calls. The extended warranty was confirmed valid after we threatened legal action. On January 28 2019, Lowes Service phoned and indicated the oven was to be replaced. On Feb 1 2019, Lowes Service reversed their position and decided to schedule a repair appointment for Feb 7. We have not had a functioning oven for four months.
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Review
#1465760 Review #1465760 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Handling of service and warranty issues
Reason of review
Warranty issue
Preferred solution
Replace defective range
Tags
  • Extended Warranty Service

Lowes in Owings Mills, Maryland - Kolbolt inpact

Didn’t take back lyes about lifetime warranty
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Review
#1401030 Review #1401030 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Not as described/ advertised

Lowes - It’s a Waste of money!!!!!!

1.9
Details
If you value your money, don’t bother with this so called “warranty” they go around un circles and give you lame excuses for their crapy service.
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Review
#1347649 Review #1347649 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Not as described/ advertised

Lowes in Farmville, Virginia - Purchased pressure washer and it broke

I bought a pressure washer from Lowes in Farmville and it broke. Called the store and was informed if I didn't purchase an extended warranty that there was no warranty that is *** will never happen again hurry and come in Home Depot Lowes sucks here in Farmville plus it doesn't take a hundred words to describe lowes here I don't know why as a citizen we let these companies come in our town and do people like they wish lets put a stop to it now before its to late and it probably is already to late so lowes wake the *** up also upon purchasing the item I wasn't informed there was not a warranty so that's bull too
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1 comment
Anonymous
#1522573

You fail to say how long ago you purchased the pressure washer. If the manufacturers warranty period has passed and you didn't buy a service plan, they are correct, there is no warranty.

No different than any other product you buy. Other stores would tell you the same thing.

Keep in mind that stores are not responsible for warranties anyway, the manufacturer is. If it is still within the manufacturer's warranty period, contact the manufacturer.

Review
#1307616 Review #1307616 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Bad quality
Loss
$400
Preferred solution
i want another pressure washer
Tags
  • Pressure Washer

Lowes in North Las Vegas, Nevada - Insurance on my tools

1.1
Details
I bought Extended warranty and Didn’t put my ticket so I went back to change my two for another one and they said they didn’t have nothing on record and they didn’t give me my replacement Just because someone didn’t do their job and pay the consequences incompetent people. My advice to you is don’t buy an extended warranty At the end they going to tell you to call the manufacture to get a replacement ... don’t get extended warranty is waste of money
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1 comment
Anonymous
#1519043

Are you saying they didn't charge you for an extended warranty (service plan)? If they didn't charge you fro it, you didn't buy it, did you?

If they told you to contact the manufacturer it would have been under the manufacturers warranty anyway. The extended plan doesn't start until after the manufacturers warranty ends.

Review
#1303717 Review #1303717 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Warranty issue

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes - Don't trust them on phone or email !

2.2
Details

Update by user Jun 18, 2018

a month later. Lowes has not gotten back to me.

We bought a new washer from Home Depot.

We can get whatever Lowes has from Walmart, HD and Home Goods. They lost a fairly regular customer.

Original review posted by user May 19, 2018

On April 28, less than 10 days before leaving on vacation, our Samsung washer decides to call it quits. About to rush off to Lowes, I decided to check the manual/ warranty and saw my wife’s annotation that it was purchased on April 12, 2013 and the extended warranty we bought with it expired at the end of April 2018. I then called Lowes Customer Service, got a Kevin, who graciously extended our warranty an extra 30 days to May 12 as the warranty did expire on April 13 of 2018. Kevin emailed me verification of this and the next day he emailed a form to fill out for laundromat reimbursement, which we didn’t even know the extended protection plan included. We called the authorized Samsung repair facility and made an appointment for them to come April 29. Instead, they offered to inspect and identify needed parts that same day, the 28th. While there, the repairman called Lowes and verified the warranty was extended to May 12, 2018. He called in the necessary parts for repair and we waited a couple of days, not hearing from anyone. I called the repair facility and they explained they were waiting on Lowes to give the go ahead. I called Lowes and got a different rep who denied that our warranty was extended, even though he saw the documentation, explaining that the only way the extended protection plan could be extended beyond exactly four years was if the original delivery date was delayed until the end of April 2013, which it was not. I finally demanded to speak to a supervisor, allegedly named David, and got the same spiel. He offered us a thirty dollar gift card to make up for the laundromat, and refused anything else. Told him to stuff the gift card as we will not be returning to Lowes, went to Home depot and bought a GE washer. Granted, the warranty probably did expire on the 13th, but why string us along and lie to us ? Done with Lowes.
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Review
#1259532 Review #1259532 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Being treated like i was disposable and being lied to
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution