Product: Lowes Warranty Clear all filters (118 of 118 reviews match)
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2.1
Details
I purchase a Samsung French Door fridge on 9/29/17. I received it on 10-6-17. Well, I had it over a month and the top ice maker stopped making ice. There was a service date of 11/30/2017 and a schedule date of 12/4/17. When he came out on the first call, He had to thaw...
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Review
#1655237 Review #1655237 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Pricing
  • Some of the staff
Cons
  • Stressed me out for months
  • Lack of customer service
Reason of review
Warranty issue
Loss
$1100
Preferred solution
replacement for a new fridge.
Tags
  • French Door
4.0
Details
We bought an extended warranty on a Craftsman battery powered weedeater. Customer service had to call someone to ask what to do with an extended warranty (very rude associate). I was told to contact the number on my protection brochure. I was then directed to take the...
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3 comments
Anonymous
#1741333

We had the receipt when we visited the store. Customer service should have known the item was still under mfg.

warranty instead of directing me to call the extended plan only to be told to bring the item back to Lowes (which I already did). Now I have to make another trip back to Lowes and hope the rep knows how to handle a repair under the mfg. warranty. I have bought extended plans at Best Buy on numerous items and they take care of any problem on the spot.

If it's still under mfg.

warranty they deal with all of that after dropping it off at the store. You buy an extended warranty for peace of mind, not to be given the run around by associates who don't know what they are doing.

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Review
#1641025 Review #1641025 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Poor attiude
Reason of review
Warranty issue
Loss
$50
Preferred solution
Let the company propose a solution
2.0
Details
I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty. I was told by...
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3 comments
Anonymous
#1727816

you have an issue with Samsung here and not Lowe's. They didn't manufacture the refrigerator so how are they responsible for the quality of it?

And the extended warranty is from a third party, so if you have a complaint about that you'll need to contact them. Lowe's really doesn't have anything to do with you issue and that is why they aren't doing anything to help you.

All they do is SELL the refrigerator. This is how they can be "cheaper" than the locally owned appliance stores that have been put out of business by people like you!

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Review
#1613472 Review #1613472 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution
1.9
Details
I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty. It’s not covered and I’m out another 400 for a...
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1 comment
Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.

Review
#1593933 Review #1593933 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Military appreciation
  • Variaty of items
Cons
  • Knowledge of staff
  • Customer service
  • No consideration or respect whatsoever
Reason of review
Poor customer service
Loss
$410
Preferred solution
Let the company propose a solution
Tags
  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had

Lowes - Terrible

The people from Lowe’s were pleasant to deal with BUT The contractor they sent out to repair our refrigerator were anything but. It took almost 2 weeks and 4 visits to finally get it fixed. They ordered the wrong compressor twice, and the dispatcher was very rude. I’m not a satisfied customer.
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Review
#1535766 Review #1535766 is a subjective opinion of poster.
Product
Lowes Warranty
I purchased an extended warranty on a floor model refrigerator. The freezer drawer didn’t seal well causing moisture around the top of the drawer that eventually caused a crack in the drawer. The repair man sent by Lowe’s told me that they rarely cover any repairs but...
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2 comments
FumblingShark
#1667958

Boycott racist lowes

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Review
#1504052 Review #1504052 is a subjective opinion of poster.
Product
Lowes Warranty
1.0
Details
Second time in a period of two months called for service on 3 year old washing machine. Parts never on the truck. Wait another two weeks come with wrong part. Takes another two weeks this is first time. Current situation AGAIN come w/out part. Waiting two weeks again....
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3 comments
FumblingShark
#1667959

Boycott racist lowes

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Review
#1502961 Review #1502961 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes in Aurora, Illinois - Service not good

2.8
Details
We have dishwasher motor blown out twice and was leaking. They are keep sending service guy and still I have defective peace.
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Review
#1499923 Review #1499923 is a subjective opinion of poster.
Product
Lowes Warranty
1.7
Details
We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty....
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Review
#1465760 Review #1465760 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Handling of service and warranty issues
Reason of review
Warranty issue
Preferred solution
Replace defective range
Tags
  • Extended Warranty Service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Owings Mills, Maryland - Kolbolt inpact

Didn’t take back lyes about lifetime warranty
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Review
#1401030 Review #1401030 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Not as described/ advertised