Product: Lowes Warranty Rating: 2 Stars Clear all filters (10 of 120 reviews match)
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2.1
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Update by user 23 hours ago

I did write Lowe's to see if they would respond to my email and didn't. I then went to the BBB. I filed a complaint with them and I did receive a letter saying that they are looking into this matter.

Original review posted by user Sep 16

I purchase a Samsung French Door fridge on 9/29/17. I received it on...
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Review
#1655237 Review #1655237 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Pricing
  • Some of the staff
Cons
  • Lack of customer service
  • Stressed me out for months
Reason of review
Warranty issue
Loss
$1100
Preferred solution
replacement for a new fridge.
Tags
  • French Door
2.0
Details
I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty. I was told by...
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3 comments
Anonymous
#1727816

you have an issue with Samsung here and not Lowe's. They didn't manufacture the refrigerator so how are they responsible for the quality of it?

And the extended warranty is from a third party, so if you have a complaint about that you'll need to contact them. Lowe's really doesn't have anything to do with you issue and that is why they aren't doing anything to help you.

All they do is SELL the refrigerator. This is how they can be "cheaper" than the locally owned appliance stores that have been put out of business by people like you!

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Review
#1613472 Review #1613472 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution
1.9
Details
I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty. It’s not covered and I’m out another 400 for a...
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1 comment
Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.

Review
#1593933 Review #1593933 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Variaty of items
  • Military appreciation
Cons
  • No consideration or respect whatsoever
  • Knowledge of staff
  • Customer service
Reason of review
Poor customer service
Loss
$410
Preferred solution
Let the company propose a solution
Tags
  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had
1.7
Details
We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty....
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Review
#1465760 Review #1465760 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Handling of service and warranty issues
Reason of review
Warranty issue
Preferred solution
Replace defective range
Tags
  • Extended Warranty Service

Lowes - It’s a Waste of money!!!!!!

1.9
Details
If you value your money, don’t bother with this so called “warranty” they go around un circles and give you lame excuses for their crapy service.
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Review
#1347649 Review #1347649 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Not as described/ advertised
2.2
Details

Update by user Jun 18, 2018

a month later. Lowes has not gotten back to me.

We bought a new washer from Home Depot.

We can get whatever Lowes has from Walmart, HD and Home Goods. They lost a fairly regular customer.

Original review posted by user May 19, 2018

About to rush off to Lowes, I decided to check the manual/ warranty and saw my wife’s annotation that it was purchased on April 12, 2013 and the extended warranty we bought with it expired at the end of April 2018. I then called Lowes Customer Service, got a Kevin,...
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Review
#1259532 Review #1259532 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Being treated like i was disposable and being lied to
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
1.7
Details
I am very disappointed with Lowe's on how this matter has yet to be resolved. My unit is still under warranty and stopped working. The company that Lowe's has under contract has yet to repair my AC Unit. It has been over 1 month and they keep telling me that the parts...
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1 comment
Anonymous
#1123588

What do you expect them to repair it with if the parts are on backorder? That's the problem with so many things being made in China now...it takes time to get parts to fix things.

Review
#804792 Review #804792 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Warranties and repairs
  • Terrible customer service
  • Lack of timely repair of ac units
Reason of review
Too long on a repair of anAC Unit
Loss
$600
Preferred solution
Let the company propose a solution

Lowes Warranty Review

1.5
Details
We bought a Kobalt mower from Lowe's. We started having problems with it about 3 months in, and it quit working about a year after we got it. Supposedly there is a 5 year warranty on the mower, yet Lowes refused to even issue us store credit, even though this is a Lowe's specific product. Lowes refused to even stand by their own brand and honor their own warranty.
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Review
#702858 Review #702858 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Warranty issue

Lowes - Warranty Review from Mason, Ohio

1.9
Details
Bought an expensive exterior Reliabilt door not even six months ago and the glass shattered from heat. They said reliabilt doesnt cover glass but lowes is willing to replace the glass one time. What do I do when the glass shatters from the heat again after warranty runs out? I told Lowes I wanted to exchange for a door of equal value from a different company because obviously RELIABILT sucks. They said no to the exchange. I think its great lowes is stepping up to the glass part but its only going to happen again a door exchange is all I asked for H with good reason. I am on a fixed income and when stuff like this pops up I have to do without in other aspects of my life.
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Review
#695482 Review #695482 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.8
Details
Bought a $400 electric KOBALT mower and it broke just a few days after the their cheap 30 day warranty. 30 days, really? They burned us on this one but I will take the rest of my home renovation and large item purchases to their competitors. If you products aren't...
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3 comments
Anonymous
#1033536

This no hassle warranty is a lie. I took my 19 inch Kobalt mower back to the store after being told to do so by the kobalt customer rep after describing my (known, un recalled) issue and they fed me the line of this "hassle free" warranty.

Got to the store, the manager came out and said all mowers are 30 days "unused" or its store discretion to take them back. He said they dont take these back and literally opened the sliding door and pointed to it! Dumbfounded, and with my "extended warranty" and paperwork in hand I walked out of the store and put my $400 mower into the trash can along with the warranty paperwork.

Both werent worth the materials they were made of. NEVER AGAIN LOWES BUH BYE YOU WONT FOOL ME AGAIN

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Review
#534436 Review #534436 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund