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I bought my house last year. The lady I bought it from had a warranty on the gas water heater.

I called and they said parts and the water heater are under warranty. the catch i have to bring in the broken water heater tonget the new one. This means that i have to hire s plumber to remove it. Take it back to the store and then have the plumber come back to install it.

Really? Well you have lost my future business and i am going to share this with anyome and everyome so jn hopes you lose their business also.

ridiculous.

This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lowes. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
#954606

Lowes didn't make the water heater and are not responsible for the warranty, the manufacturer is. If you have a complaint about a warranty it should be directed toward the manufacturer, not the retail store.

If the person who bought the water heater (and it wasn't you) didn't like what the warranty covered they could have bought it elsewhere or purchased a service plan that would have covered the parts as well as labor.

Perhaps the person you bought the house from was comfortable with doing their own labor and didn't mind a warranty that covered just the parts. You really shouldn't be complaining anyway as you didn't purchase the water heater.

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