Product: Lowes Washer And Dryer Warranty Clear all filters (5 of 5 reviews match)
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Lowes - The customer service representative made me more frustrated

4.2
Details
My repair appointment time was rescheduled, once the repair guy arrive the work order was not correct
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Review
#1668905 Review #1668905 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes in American, Ohio - Worst experience ever on warranty claim

1.7
Details
LG washer needs a new "control". I called on 6/18 to schedule an appointment. Repair guy came out on 6/20 and diagnosed the "control" needs replaced. A week later, I called and the representative had no clue what was going on, and she would send an Email to some other department right away. A week later I called the warranty people again and was informed that the part was on order. One day later, they called me and said the part wan on back order, and they found a substitute part that was in stock and being shipped. If I don't hear from them by the 15th (today is the 10th), I am to call back. Total time elapsed: 23 days Time elapsed by the 15th: 28 days One month to get my washer fixed, provided it actually gets fixed. UNACCEPTABLE!!! Wtf
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1 comment
Anonymous
#1715402

Why are you complaining about Lowes rather than LG? When you buy an appliance made in Korea you may find a delay if their US warehouses are out of stock.

They have to wait for more product to come on a boat from Korea. It's kind of hard to complete a repair without parts.

Review
#1583603 Review #1583603 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Pros
  • Store organization
Cons
  • Extended warranty service is unacceptable
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Replace washer with comparable one.
Tags
  • extended appliance warranty

Lowes - Maytag Washing Machine Quality Control Issues

1.0
Details
Maytag/Whirlpool's response to my complaint regarding prolific rusting of my washing machine via the BBB has been most disappointing indeed... The corporation's lack of genuine interest, concern for product reliability, and consumer satisfaction is revealed foremost in the fact Maytag/Whirlpool never requested picture evidence to substantiate my claim... Hiding behind legal clauses in lieu of responsibly engaging consumer identified quality control issues represents a wholesale lack of professional integrity and is most shameful for a self-identified industry leader... Interestingly, since I filed the claim in early Jan, 2019, I have subsequently noticed significant evidence of further rusting at the base of the washing machine... This rusting is uniform in nature and also indicative of manufacturer failure to appropriately apply anti-corrosive primer paint... As this Maytag washing machine is used solely for residential use and is located in a climate controlled environment, the circumstances warrant further consideration... This information is provided again as one Maytag Customer Service Representative (CSR) audaciously suggested that the location of my residence near the Gulf of Mexico is a contributing factor to the premature rusting I have experienced... Indeed, a Maytag CSR actually Google Mapped the location of my residence to substantiate Maytag's position... Incomprehensible!!! Another Maytag CSR suggested I failed to appropriately clean up bleach spills surrounding the bleach dispenser... Although, the owner's manual does not require such cleaning, this CSR assumed that I actually spilled bleach in the first place... Her defiant assumption was made despite my explanation that I have only used bleach perhaps 2-3 times per year since ownership... Meanwhile, the uniform rusting continues to propagate in areas not exposed to any amount of bleach... It is this consumer's fervent desire that future consumers will conduct adequate research and NOT rely on Maytag/Whirlpool's antiquated reputation for quality control and implied professional integrity...
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2 comments
Anonymous
#1659813

why is this in the Lowe's section? They didn't have anything to do with this. They just SELL the product.

Anonymous
#1659857
@Anonymous

I agree. This complaint is also missing a critical point, how old is the machine? Are we talking about a 5 year old machine or a 30 year old machine?

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Review
#1490522 Review #1490522 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Let the company propose a solution

Lowes - Lowe's extended warranty

4.7
Details
Our washer, with a 3 year extended warranty from Lowe's failed on a Saturday. I called Lowe's, and they quickly set up an appointment with their repair service in Ocala, FL for Wednesday. I was very pleased with the service so far. Then, their repair company called and stated that it would be an additional week before they could even check the washer. I called Lowe's and this time it was "call the repair company." So, I cancelled the appointment, called Mr. Appliance, a local company, and in two days, our washer was repaired. Sure, it cost me a repair service call, but the service from Mr. Appliance was excellent and timely. My recommendation is do not buy extended warranties. You always have to deal with a local company in the end which is not worth the hassle. Lowe's is a great company, it is just extended warranties that seeming always create more hassle than they are worth.
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Review
#1241417 Review #1241417 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Cons
  • Extended warranty service
Reason of review
Warranty issue
Loss
$206
Tags
  • Extended Warranty Service

Lowes - Takes forever

2.5
Details
I purchased warranties for my Samsung washer and dryer. Each time I have called in for service, it has taken at least 3 month’s to get repairs done. My warranty time is eaten up waiting—meantime I have to do without my appliance. I am told the part has to come from Samsung but the wait time is ridiculous. I will not buy appliances from Lowe’s again nor a Samsung product.
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Review
#1182681 Review #1182681 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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