Product: Lowes Washing Machine Installation Clear all filters (4 of 4 reviews match)
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1.5
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TERRIBLE! WISH I COULD RATE AS ZERO! NOT GIVEN THAT OPTION, OF COURSE! PAID FOR A NEW Whirlpool washing machine and set it for delivery. It came a week later on Saturday. I could hear a GOOD amount of water sloshing inside when I moved it. Called manager and was told...
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1 comment
h.kitchener
#1710429

Obviously, some bright light at Lowe's messed up and gave you a used, probably returned washer. The Lowe's manager probably thought you would be happy to just have it replace, little-knowing how irately you reacted to his not bothering to call you back after he said he would.

This happens and, of course is a reflection of the manager's attitude toward courtesy and customer service.

It is not a reflection of Lowe's corporate. However, big box stores are really not known for really good customer service as they deal on volume plus low prices and them losing you as a customer is insignificant when there are millions of other, less discerning customers out there.

Review
#1573831 Review #1573831 is a subjective opinion of poster.
Service
Lowes Washing Machine Installation
Cons
  • Quality
  • Communication
  • Response
Reason of review
Damaged or defective
Loss
$467
Preferred solution
Full refund
Tags
  • management
  • Whirlpool appliances
  • Quality And Service
  • Returns
  • Washing Machine
Featured
1.0
Details
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
LOWES USES A THIRD PARTY COMPANY FOR INSTALLATION AND DELIVERY, but they do not tell you this. The number on the receipt is for a company called DSI but the phone is answered with “You have reached Lowe’s home Delivery”. The damage is so extensive that we are...
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5 comments
Anonymous
#1725904

It sounds like the people at Lowe's don't have any Conner sense!

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Review
#1298212 Review #1298212 is a subjective opinion of poster.
Service
Lowes Washing Machine Installation
Reason of review
Damaged or defective
3.2
Details
Basically, I keep getting times when they are supposed show up show up and they just don't show or call and I still can't use my new washer. I'm pissed as I purchased my washer from Lowe's and not their contractor that delivers or installs the machine. Lowes should...
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Review
#1170375 Review #1170375 is a subjective opinion of poster.
Service
Lowes Washing Machine Installation
Pros
  • Price
Cons
  • Delivery people not showing up
  • Uncertain delivery time
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lowes Free Delivery
2.0
Details
terrible installation of washer and missing pieces of dryer.When When the delivery truck came they claimed didn't have the needed installation cord and couldn't install the dryer as promised. Also, they didn't have any tools and were asking me for pliers and a...
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Review
#1060643 Review #1060643 is a subjective opinion of poster.
Service
Lowes Washing Machine Installation
Pros
  • Variety of products
  • Organization of the store
Cons
  • Being put on hold indefinitely and hung up on
  • Customer service received
  • Delivery service did not show up when scheduled
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts