Product: Lowes Water Heater Installation Clear all filters (4 of 4 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Lowes in Baltimore, Maryland - *** poor workmanship on hot water heater

On12-18-17 purchased hot water tank from Lowe’s in Glen Burnie Maryland witch used there contractor to install and on 12-20 -18 the sotter came apart and flooded basement the tank was on its side tearing out pipes to all plumbing was floating I called abbots plumbing they said contract had expired 2 days prior and for me to call Lowe’s witch I spoke to manager he said oh that’s not good and to call another manager next day witch I did witch gave me another number to call and 4 days later I am still waiting on a call I contacted the Americans water heater co .witch gave me a case number 10856946 person named James. Said this is Lowe’s responsibility to take care of this horrific tragedy my mother is handicap and 86 years young and needs water I have been a customer since 1991 and I am very disappointed with Lowe’s not steeping up to the plate on this situation I hired a plumber to stand tank back up and rehook up and pumped out all water in both basements and have fans running please contact me about this situation with a salution to this mater Sharon Taylor 443-783-3295
View full review
4 comments
Anonymous
#1660857

How does a water tank just fall over? Curious.

Anonymous
#1619724

Water heaters typically have a 5-6 year warranty through the manufacturer, you would need to contact them for a return authorization number which would allow Lowe’s to exchange your water heater.

Anonymous
#1619402

You do realize that Lowe’s does not manufacture water heaters, they only sell them. Therefore Lowe’s has absolutely nothing to do with the workmanship or quality of the product. If the water heater failed you need to contact the manufacturer.

Anonymous
#1619180

There may be more to the story than is being told. It's odd that the water heater was fine for a year without a leak and now a solder joint fails and floods the basement. Bet someone or something fell into the heater and broke the joints.

View more comments (3)
Review
#1432893 Review #1432893 is a subjective opinion of poster.
Service
Lowes Water Heater Installation
Reason of review
Poor customer service

Lowes in Sarasota, Florida - Don’t bother buying a A.O. Smith water heater unless you are doing installing yourself.

I paid $35 fee to have Lowe’s installer tell me to hire an electrician myself to upgrade to current code to replace a 13 yr old A.O. Smith electric water heater. In addition they said that I had to have an expansion tank which was a lie. Lowe’s Overcharge and under perform. I went with Plumbers Today. They did the electrical and the plumbing themselves. Plumbers Today never charge for overtime. Plumbers Today spent 5 hours on the job and made sure everything was working before they left. The A.O. Smith water heater was a commercial grade model that Lowe’s didn’t carry, and is made in the U.S. instead of Mexico.
View full review
1 comment
Anonymous
#1518056

so you hired a local that didn't follow code and was cheaper. Imagine that!

Review
#1302292 Review #1302292 is a subjective opinion of poster.
Service
Lowes Water Heater Installation
Reason of review
Poor customer service
Loss
$35

Lowes in Goodyear, Arizona - Hot water heater install

1.0
Details
Lowes - Hot water heater install
Lowes - Hot water heater install
Lowes - Hot water heater install
My hot water heater started to leak out the bottom. Pan under heater was collecting the water which was dripping into a bucket. Installer showed up. It was evident he was in a hurry. He spoke a few words of English. Soon after, something he did caused water to gush out of tank causing it to run down wall (heater sits on a perch) and all over garage floor. He soldered adjoining pipes together crooked and left his mess. The paint has since peeled off the wall as well. Lowes came out last week to assess, after I placed a complaint. I recieved a call from them today stating the installer said there was water all over garage when he arrived. A complete lie !!! Lowes rep stated its a he said, she said at this point. WHAT ?!?! I will NEVER do business with Lowes again !!
View full review
Review
#1255718 Review #1255718 is a subjective opinion of poster.
Service
Lowes Water Heater Installation
Reason of review
Bad quality

A very bad experience in Clinton,NC Lowes store today

3.8
Details
I am very upset. I purchased a hot water heater over the phone and sent a man to pick it up. He was not given a receipt. Then I called about 6 times to try and get it installed. Spoke with Paula Smith that told me to come in and sign a contract. I drove 31 miles to sign the contract and when I got there, a man name Gary told me that I could not sign a contract because I had to pay another 58.00 dollars for a man to come out and detail the area and then another 229.00 dollars plus parts and labor. I am so disappointed with this type of service with Lowes. I have been a satisfied customer for a long time but this makes me think another way.
View full review
Review
#1187180 Review #1187180 is a subjective opinion of poster.
Service
Lowes Water Heater Installation
Cons
  • Communication between sales and delivery company
  • Personel
  • Service with the lady who sold me the hot water heater
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 894 reviews
  2. 507 reviews
  3. 377 reviews
  4. 168 reviews
  5. 85 reviews
Lowes reviews