We had recently needed to replace a Water Heater and after we had a plumbing service come to give an estimate, ($1400.00, plus extra for electrician to do the hookup) this would have probably have come to more than $2000.00 to complete the job, so we decided we could save some money by buying the Water Heater ourselves. Well, went to Lowes, found a Water Heater for $254.00 and while there, noticed a sign for installation for an additional $289.00 !
sounds good right ? Well, we thought so too, so decided to pay $35 to have Lowes come out to do a measurement and make sure estimate would be accurate. Water heater here was over 75 gallons so we were told it would be an exrtra $50. Still sounds good but then the technician said he would have an electrician call that night to come out to see what connection would also cost.
He never called that night so I called the next day and was told that Lowes does not do electrical connection to Water Heaters even though I told the Install Department that we were told he would call us. At this point i asked to speak to a manager and was forwarded to him. He also reitterated that Lowes does not do electrical connections, so i asked him to have the person who came to the house for the estimate, to call me and explain why he told us that an electrician would call us. The manager refused and told me that we misunderstood him and at that point i became irate.
I told him that if I misunderstood him, then I'd like to hear it again from the installer but he still refused and said that the installer is a contractor hired by Lowes, and dealing with him would not resolve the problem and that my solution was to talk directly to Lowes. At this point, I got off the phone and decided never to shop at Lowes again and went to Home Depot, bought a Water Heater for the same price, and found out that my brother knew a plumber. That same night, the plumber came and hooked up the water heater, ran new copper piping, and we paid him $220.00. He had asked for just $150.00 !
He said he couldn't set up the electrical connection because it was wired for "off peak" so he had an electrician come the next day. Electrician came next day at 12 noon, had it all wired up in about 35 minutes and asked for $40.00 ! We gave him $100.00 ! We found that it's best to talk with friends and relatives before you get scammed by these disreputable big name rip-off artists.
I'll never shop at Lowes again because they were dishonest and refused to resolve the problem with me on the phone and not let me speak directly to the person who lied to us in the 1st place.
TALK TO FRIENDS AND RELATIVES 1ST !!!