Product: Lowes Website Rating: 1 Star Clear all filters (3 of 48 reviews match)
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Lowes - Lowe’s awful customer service

1.0
Details
I places an order on line end of January for a whirlpool washer. Was promised delivery on February 5th that was pushed back to the 7th. Then I got a voice mail from Beech Grove In store manager saying I was still scheduled for delivery on the 7th.i also got an email saying the same Then I got a call from another manager next day saying the delivery had been pushed back again. They were willing to give me a 10% discount on the order if I’d wait so I said ok. Then next day I get a call from a lady saying there would be another delay. She said I can’t give you any more discounts to wait so I canceled the order. The most awful customer service I’ve ever had. I went to Home Depot. Much better service.
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#1466625 Review #1466625 is a subjective opinion of poster.
Product
Lowes Website
Cons
  • Customer service
  • Awful

Lowes - Terrible Customer service

1.0
Details
I will not be a returning customer. I have had multiple issues with the online store and each has resulted in bad customer service. I wanted to purchase an item that was on sale for $49 from $99. I went online to purchase the item and when in the checkout field it would redirect me back to the site. After multiple times and several computers later I found it was a site error not user error. I went online today to try again and the price was back up to $99 So I chatted with a representative and she said it was redirecting me due to the item being out of stock, but I could purchase it now for $99. How would it work now? No explanation....Would not alter the price due to a Lowes error and I had already went to multiple stores on black Friday that were out of stock.
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#1139911 Review #1139911 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Order processing issue

Lowes in Hicksville, New York - Seriously?

1.0
Details
I type 'paving stones' into the search engine on the web site and it shows me five tile saws. Really??? For that reason alone I won't GO to Lowes looking for paving stones. At least Home Depot, which kind of sucks also shows me paving stones when I type that. Really...you want 100 words to post the complaint. I'll complain about that than. How's that? lalalalalalalalalalalalalalalA Ok. Lowes sucks. The web site sucks. Enough? No? Your site sucks. How's that? Enough words for you, you picky ***?
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#894979 Review #894979 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
crappy search engine
Tags
  • Web Site Errors

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts