Product: Lowes Website Rating: 3 Stars Clear all filters (8 of 48 reviews match)
Filter by rating
filters
Product:
Rating:

Lowes - Look for fence got household product 3 times

3.2
Details
In lowes search entered "stockade fence + dogeared+8' x 6' " and not one result was of fence.tried to find fence available to no avail.
View full review
1 comment
Anonymous
#1697138

It's as easy as typing in dog eared fence panel. Quite a few pop up. Try simple requests rather than adding a bunch of qualifiers as they might not match an exact description.

Review
#1551251 Review #1551251 is a subjective opinion of poster.
Product
Lowes Website

Lowes - Website won't let me use my gift eCertificate

2.8
Details
I've wasted 3 days attempting to place online order using my certificate. Keep getting message that 'gift certificates can't be used to purchase other certificates'. Problem is I'm NOT trying to purchase another certificate, I want to order plumbing and electrical supplies. Used their useless "Chat" feature multiple times only to be told over and over to try again . . . their website and help features suck! It's 2018 folks, fix your website, unless you're trying to lose customers to Home Depot. I really do not like to have to deal with these types of problems when I need to make a purchase and will avoid shopping at Lowes in the future.
View full review
Review
#1264745 Review #1264745 is a subjective opinion of poster.
Product
Lowes Website
Cons
  • Online checkout app
Reason of review
Problems with payment
Loss
$720
Preferred solution
Let the company propose a solution
3.2
Details
I have a lowes card in good standing, auto payments no issues with credit. The last several times I have gone to place an online order I have received an error code 237-They never tell me what is the problem when I call in and say they will have to investigate. It...
View full review
14 comments
CriminalDragonfly940
#1740760

Me too. They REFUSE to tell me what error 237 means.

View more comments
Review
#1166878 Review #1166878 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Order processing issue
Preferred solution
FIX YOUR ONLINE ORDERING SYSTEM

Lowes - Store website is a terrible mess

2.5
Details
Looked at the stores website for some fertilizer and it stated they had 7 bags. Also add other items to purchased and went. Went to garden area and could not find the fertilizer. Finally an associate came buy and he went to check on this and came back and stated they had none in stock. So no big deal I went to the other area of the store that gave me the aisle and bay location for item. Went there and there was nothing that looked like I wanted. I went to customer service, and waited while the clerk and the customer she was talking with were having a home town meeting about everybody and everything. I finally got to talk to her about the stores website and she told me she would pass this on to the manger. I laughed and stated this was the third time they told me they would do this about the stores website. An associate came by and contacted another Lowe's and asked if they had what I was looking for in stock. The individual at the other store asked why didn't he look it up with the hand held device. He told them he was sending a customer over for something and wanted to verify if it was in stock. I had to drive another 16 miles to this store and then back. My wife had called the same store and the same individual told her they had this product. She asked if he could please verify this and he said , right and I'll just tell these other customers here they will have to wait so he could have to go check on it. She hung up and called me. There were no carts in the garden center so I had to walk through the store to get one, and then I had hope to see someone come by to help me load this product ( I had a broken elbow) so I loaded it myself. Went to pay and used my military ID and was told I could go to customer service and link my ID to my phone number and I wouldn't have to pull my ID out all the time. After standing in line for customer service, he asked if I had ordered anything or had an account on line, or a Lowe's credit card. I told him no to all three and he told me he could not help me. But he said I could go home and create an account on line and then come back and they would then help me. I said you people need to get your facts and information together because I wasted my time in line for nothing.
View full review
Review
#1083947 Review #1083947 is a subjective opinion of poster.
Product
Lowes Website
Pros
  • Being close to my home
Cons
  • Customer service
  • Web site is poor
  • Associates do not seem to talk to each other
Reason of review
poor customer service and poor web site
Preferred solution
Let the company propose a solution

NO PRICE MATCH FROM 1800lowes Lies

3.4
Details
First I want to say that im very upset because I buy everything from lowes because of customer serive over home depot. But man they gave me the run around when I showed them I found a price cheaper at home depot. So she checked online and when she found that lowes price was $200 dollars less she said ohh, please hold. I knew at that moment she would say no. It was a Power Smart 24 inch snowblower for 699.99 at lowes and home depot had it on sale for 499.99. Also lowes says on the website we guarantee price match and also beat it by 10%. Well, bottom line is no price match sorry its not the same model. I went back and forth that it says that exact model on home depot. That went back and forth a few times and I gave up. Im pissed and now im shopping at home depot for everything. Good luck with getting them to match price.
View full review
Review
#785668 Review #785668 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Poor customer service
Loss
$250
Preferred solution
Price reduction
Tags
  • sales person

Lowes in Somerset, Kentucky - Ready for pickup? Drove 60 miles to be told it was a glitch in the system!

3.0
Details
I placed an internet order and 2 days later it said my order was ready for pickup at Somerset Ky. store. I drove nearly 60 miles to find out it was not there and was told it was a glitch in the website. I tried to call the 1-888 -445-6937 to file a complaint and was bombarded with advertisements from Florida vacations, gift cards you have to pay a fee to activate, and cruises! This is the crappiest service EVER! I intend to post this experience in every media source that will accept it. My business will be conducted at the smaller stores from here on out!
View full review
1 comment
Anonymous
#1491004

I had the exact same experience only I am in Muncie indiana.I was referred to this number because i wanted to complain about the treatment I got from the people who work at Lowes. The guy on the 888-445-6937 cussed me out when I asked why would there be a shipping fee when a stamp is only .49 when he said I won a $100 gift card.

Review
#671190 Review #671190 is a subjective opinion of poster.
Product
Lowes Website
Cons
  • Costumer services
  • Being lied to
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution

Lowes Website Review

3.3
Details
The mobile website is worthless.
View full review
Review
#582634 Review #582634 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Poor customer service

Lowes - Website Review from New York, New York

3.3
Details
Lowes in East Amherst,NY made me feel like a second class citizen when purchasing a clearanced priced washer from them. They didn't like that their website gave me free shipping and so the store it was coming from wanted to add 30 bucks to my order. I said NO! This is not an auction! Then they brought me the wrong hose and kept bringing up the discounted price of the machine which, mind you, had nothing to do with the drain hose it is supposed to come with. It's NOT an extra purchase as is the hot/cold water hose. They need to stop talking about their price and just bring me a working machine!!! I didn't think I was shopping at the salvation army lmao.
View full review
Review
#576700 Review #576700 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Pricing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 884 reviews
  2. 502 reviews
  3. 374 reviews
  4. 168 reviews
  5. 84 reviews
Lowes reviews