Eugene, Oregon
Not resolved
1.3
Details
Customer service
Product or Service Quality
Warranty
1 comment

Bought the extended warranty and when my refrigerator had a minor issue and i waited on the phone for an hour, they finally told me the part i needed repaired wasnt covered. Not only that, the customer service supervisor Samantha couldn't have done a worse job handling the situation.

Because of Samantha (the call taking supervisor ) and the way she handled the situation, i will never buy another product from lowes again. Home Depot is right next door and actually takes care of their customers.

Product or Service Mentioned: Whirlpool Refrigerator.

Reason of review: Warranty issue.

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Anonymous
#1072253

I would try calling them back. The extended protection program covers everything EXCEPT user neglect.

They should have covered any wearable part. What specifically was declined?