I purchased kitchen and dining room floor tile from Lowes and contracted with them for the installation.
The tile was laid the wrong way and the tile was laid unevenly. I told them I wanted it taken out and reinstalled correctly.
They refused to tear out the tile but said they would take out the uneven tiles and replace them. As they tore out the bad tiles they chipped the adjoining tiles. As they tore out the tile they have damaged the backer board, it is broken down to the sub-floor.
It has been over two months and the job is still not done. There are more bad tiles that should still be torn out.
I have no time of completion. I will never use Lowes for anything else again.
Product or Service Mentioned: Lowes Installation.
Monetary Loss: $5200.