We purchased carpet from Lowes 2 years ago and moved out of the house this summer to a new one. When we moved the furniture the carpet was lighter where furniture had been.
We vacuum weekly and have had the carpet cleaned professionally twice. We called Lowes and they sent out an "independent" carpet company to look at it and they said it was due to fireplace, a smoker or candles. We don't use our gas fireplace, we have never had a smoker in our home and we don't burn candles.
There was a 10 year stain warranty and they will not do anything about the $6,000.00 worth of carpet we purchased and we will have to replace our 2 year old carpet before we can sell the house. Do not buy carpet from them.
Product or Service Mentioned: Lowes Warranty.