Product: Lowes Window Installation Clear all filters (21 of 21 reviews match)
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Lowes - Horrible Blind Installation!!!

1.0
Details
You can’t make an appointment at the store for measurements so I did so on line as required. Waited 10 days for installer to show up and they sent a window repair man who doesn’t do installations. Now have to wait another 10 days. I’m desperately looking for an alternative bc I DO NOT want to do business w/Lowe’s!!!
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Review
#1693351 Review #1693351 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Poor customer service
Reason of review
Work Experience or Job Application

Lowes in North Fort Myers, Florida - WORST installation experience for windows

Lowe's installed 5 Pella windows, left WITHOUT caulking outside, left it bare wood, said they "had no caulk". Tropical storms and wind here in Florida (July). Caulked windows myself with Flex Seal and now I'm told I "voided" their warranty. Stupid, careless and incompetent does not even describe their actions. I rate their installation service as a MINUS 10. STAY AWAY, find a local company instead.
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Review
#1656077 Review #1656077 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Bad quality
1.0
Details

Update by user Aug 09

Will wait short time for Lowe's to respond and fix the problems. if not the figure I have reported as a loss is what the window repair company has quoted me to fix the problems.

Original review posted by user Aug 09

Installed 5 replacement top of the line Pella windows 7/29/19 on my home by Lowes. Installers did not caulk the outside of the windows only because I noticed it (the installers said "they didn't have any caulk" and would be back...NOT. I ran to Home Depot and grabbed a...
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Review
#1618243 Review #1618243 is a subjective opinion of poster.
Service
Lowes Window Installation
Pros
  • Products themselves are quality
Cons
  • Terrible installation
Reason of review
Lack of competent installation and follow up
Loss
$550
Preferred solution
Let the company propose a solution
1.1
Details
The intial sales reps were courteous, but the rest of Customer Service is HORRIBLE! It has been a year now since we ordered window installation last July which didn't actually begin happening until September and has not finished yet until this July. The installer has...
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Review
#1574487 Review #1574487 is a subjective opinion of poster.
Service
Lowes Window Installation
Pros
  • Used to like their quality and brand
  • Initial customer service
Cons
  • Lack of professionalism
  • Aphaty towards the client
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure

Lowes installed 20 leaking hurricane windows - 4 months ago now..

1.0
Details
Lowes installed 20 now leaking hurricane windows almost 4 months ago. Installers admit that they sealed windows to the vinyl siding instead of the underlying waterproofing layer but LOWES still researching 'causation' while my house gets damaged with every rain. https://youtu.be/kBGkQlZUELE Below shows my house with plastic flapping in the wind. Lowes trying to cover windows but plastic blows off right away and leaks continue from all 20 hurricane windows. Plastic also blows against other windows keeping us awake all night. https://youtu.be/Zbio_jPcOdE Biggest mistake I ever made ordering windows at #lowes
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Review
#1502037 Review #1502037 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
windows installed correctly and water damage repaired in 3 walls that have been wet for 4 months now.

Lowes in Hinesville, Georgia - Simple window shades installation

Absolutely the worst experience ever. Simply window shade installation resulted in having to pickup and finish the install myself. Immediately destroyed my Lowes Card. Will never set foot in this facility again. Was lied to many times over.
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Review
#1461256 Review #1461256 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Lowes in Plano, Texas - Terrible window replacement experience

1.0
Details
Began this nightmare in March of 2018. Had 22 windows to be replaced. Lowe’s required 100% ($12,000) payment upfront upon signing contract. Was told windows would be ready in 6 weeks. It’s now December of 2018. Still waiting for job to be finished. Have taken over 12 days off work to wait for installations that never happened. Requested multiple times for contact by store manager. He never calls. I don’t know what I have to do to get this job done. Lowe’s only wants your money. The *** with customers. Just want everyone to know to stay away from this store!!!!!!
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Review
#1423932 Review #1423932 is a subjective opinion of poster.
Service
Lowes Window Installation

Lowes in Chicago, Illinois - Window installation

1.0
Details
Was promised for window installers to be delivered today at 8 am nothing ,called at 9:15 was told they did not put my window in the truck and it’s already gone , no call from anyone I paid up front over a month ago , now am waiting for someone to call me back ,over an hour ago, the last I heard was we can do it next week , I will not agree to that ,they are not following their contract , I am very furious and will not ever deal with them again , I am getting a run around. This is absolutely ridiculous! They should be the ones on top of their deliveries. If the windows were promised today it’s not our responsibility to make the workers put the windows on the truck! NEVER DEALING WITH THEM AGAIN!
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Review
#1373045 Review #1373045 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service

Lowes in Stafford, Virginia - Bad windows installation. Lack of customer service.

1.4
Details
Poor quality installation. Contractor came twice to resolve but they don't have the expertise. They also told me they do not provide painting services..
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3 comments
Anonymous
#1528291

You paid for a window installation. You got it.

You did not pay for a paint job. Paint your own house.

Anonymous
#1523892

Exactly What is your complaint about?No-one is a mind reader.

Anonymous
#1523644

What is your complaint? Why do you feel the installation is poor quality.

Is it because they didn't paint something that wasn't part of what they were paid to do?

If you have a real complaint, tell the story. Don't just get on your cell phone and say "poor quality", prove it by telling the whole story.

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Review
#1309217 Review #1309217 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Bad quality

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

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Lowes reviews

Lowes - Horrible Experience with Windows!

I purchased Pella windows from Lowes in Oshkosh, WI on April 3, 2018. The windows were received and installation began on May 15. The installer made a mistake on the window measurements: they were 1/2" too big for the openings but insisted they could make the window fit. WRONG! The installers got the windows in but they mutilated my home. They have yet to finish wrapping the outside of the windows and have removed all the interior wood trim around the windows. It is now July 17 and Lowes doesn't give a damn about completing the installation. I have contacted four reputable contractors and no one wants to finish Lowes *** I am contacting an attorney and the cost will be much greater than if I had just purchased the windows from a reputable company. If you want windows, STAY AWAY FROM LOWES! Lowes doesn't even deserve a one-star rating.
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5 comments
Anonymous
#1520965

I don't understand your comment that I might be a to total c**t. I will not stoop to your level but Lowes is responsible for this dreadful situation.

Lowes hired the installer, agreed with the installer's "solution" to the wrong-size windows, and now will not help correct the situation.

Lowes should not be selling windows... they should leave it to the professionals.

Anonymous
#1521020
@Faye Helstrom

The "professionals" you speak of have all been driven out of business by cheap a55 people like you who want to save a few bucks shopping at places like Lowe's.

Anonymous
#1526775
@Faye Helstrom

Even the professionals get some of their things at Lowes or Home Depot. An independent contractor isn't going to touch the job because another contractor was working on it.

It's a legal issue to them.

Your best bet is to contact the installer. If you have to contact the corporate office.

Anonymous
#1537487
@Faye Helstrom

Or maybe next time you'll do more research on window installation then you wont be crying and blaming Lowes

Anonymous
#1520742

It is not a Lowe's job. It your installer. The fact no one wants too touch your windows makes me wonder if you might be to total {{redacted}}.

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Review
#1305828 Review #1305828 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Not as described/ advertised
Loss
$6569
Preferred solution
Full refund