Product: Lowes Window Installation Clear all filters (18 of 18 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
2.4
Details
We had a consultation for a simple window install for 2 windows that had failed. The sales associate was really good at the job: wanted 2; ended up ordering 6. Received the invoice and was actually OK with the price. However after talking to the installer and the...
View full review
1 comment
Anonymous
#1707010

Try

Review
#1562645 Review #1562645 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • No acceptance of responsibility
Reason of review
Pricing issue

Lowes installed 20 leaking hurricane windows - 4 months ago now..

1.0
Details
Lowes installed 20 now leaking hurricane windows almost 4 months ago. Installers admit that they sealed windows to the vinyl siding instead of the underlying waterproofing layer but LOWES still researching 'causation' while my house gets damaged with every rain. https://youtu.be/kBGkQlZUELE Below shows my house with plastic flapping in the wind. Lowes trying to cover windows but plastic blows off right away and leaks continue from all 20 hurricane windows. Plastic also blows against other windows keeping us awake all night. https://youtu.be/Zbio_jPcOdE Biggest mistake I ever made ordering windows at #lowes
View full review
Review
#1502037 Review #1502037 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
windows installed correctly and water damage repaired in 3 walls that have been wet for 4 months now.

Lowes in Hinesville, Georgia - Simple window shades installation

Absolutely the worst experience ever. Simply window shade installation resulted in having to pickup and finish the install myself. Immediately destroyed my Lowes Card. Will never set foot in this facility again. Was lied to many times over.
View full review
Review
#1461256 Review #1461256 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Lowes in Plano, Texas - Terrible window replacement experience

1.0
Details
Began this nightmare in March of 2018. Had 22 windows to be replaced. Lowe’s required 100% ($12,000) payment upfront upon signing contract. Was told windows would be ready in 6 weeks. It’s now December of 2018. Still waiting for job to be finished. Have taken over 12 days off work to wait for installations that never happened. Requested multiple times for contact by store manager. He never calls. I don’t know what I have to do to get this job done. Lowe’s only wants your money. The *** with customers. Just want everyone to know to stay away from this store!!!!!!
View full review
Review
#1423932 Review #1423932 is a subjective opinion of poster.
Service
Lowes Window Installation
1.0
Details
Was promised for window installers to be delivered today at 8 am nothing ,called at 9:15 was told they did not put my window in the truck and it’s already gone , no call from anyone I paid up front over a month ago , now am waiting for someone to call me back ,over an...
View full review
Review
#1373045 Review #1373045 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service
1.4
Details
Poor quality installation. Contractor came twice to resolve but they don't have the expertise. They also told me they do not provide painting services..
View full review
3 comments
Anonymous
#1528291

You paid for a window installation. You got it.

You did not pay for a paint job. Paint your own house.

View more comments
Review
#1309217 Review #1309217 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Bad quality
I purchased Pella windows from Lowes in Oshkosh, WI on April 3, 2018. The windows were received and installation began on May 15. The installer made a mistake on the window measurements: they were 1/2" too big for the openings but insisted they could make the window...
View full review
5 comments
Anonymous
#1520965

I don't understand your comment that I might be a to total c**t. I will not stoop to your level but Lowes is responsible for this dreadful situation.

Lowes hired the installer, agreed with the installer's "solution" to the wrong-size windows, and now will not help correct the situation.

Lowes should not be selling windows... they should leave it to the professionals.

View more comments
Review
#1305828 Review #1305828 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Not as described/ advertised
Loss
$6569
Preferred solution
Full refund
Resolved
1.0
Details
Lowes - Lowe's Window Installer Destroyed My House
Lowes - Lowe's Window Installer Destroyed My House
Lowes - Lowe's Window Installer Destroyed My House

Update by user Jul 03, 2018

Today I learned that the Project Coordinator is back on the scene in Indiana, not the Insurance Agent in North Carolina. I just paid out $22,000.00 to have building code windows in my house and Lowe's out of building code windows removed, and siding replaced from their...

View full review
2 comments
Anonymous
#1529020

Does Lowe’s use unlicensed installers ?

View more comments
Review
#1270700 Review #1270700 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damages
Loss
$60000
Preferred solution
Full cost of damages and out of my life
Signed contract with Lowes on September 2017 to have 6 hurricane sliders installed on our lanai. Payment of over $8,000 was made on day of signing. Windows were installed two days before Thanksgiving of 2017--one window was shattered, but installed with the promise...
View full review
1 comment
Anonymous
#1492663

I had a 15 window install back in Nov. 2017 and the installer damaged a mulled window (still sitting in house) damaged 2 bedrooms of paneling, put *** in bathroom wall, leaks, damage floor, now mold and mildew.

I tore out the paneling to find that I had holes in my outside wall. Not only are the windows leaking but the water is coming in through the walls. Started notifying the project coordinator on Dec. 1, 2017.

When I finally got someone to give me his e-mail address in Feb. 2018, that's when it went to the insurance. Then the insurance started jerking me around and finally sends me a settlement offer which I refuse to sign because they aren't covering the additional damages, hole in walls, mold mildew, insulation, damage floor. I will continue to fight with Lowe's since they hired a licensed fence, deck and siding installer to install windows.

I can't even stay there due to the dampness and mold and mildew. This case will continue to stay open until they pay for all damages. I asked for them to add in the settlement agreement to include that I could resubmit for additional damages and I would sign the agreement.

Not happening. This is June 2018, please spare yourself from what I am and have been going through, I am retired on limited income while I watch my house coming apart.

Review
#1196888 Review #1196888 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Incompetence
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
2.0
Details
They pointed out 1 window was scratched and one screen torn. They said they would tell Lowes about it. 2 weeks later and they said they knew about it and that the screen would be replaced during the summer, while we were back in MN. And the window would be waiting for...
View full review
Review
#1167199 Review #1167199 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Window people blowing me off and not returning calls
  • His total lack of concern for my needs
Reason of review
Order processing issue