Product: Lowes Window Installation Rating: 1 Star Clear all filters (10 of 21 reviews match)
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Lowes - Horrible Blind Installation!!!

1.0
Details
You can’t make an appointment at the store for measurements so I did so on line as required. Waited 10 days for installer to show up and they sent a window repair man who doesn’t do installations. Now have to wait another 10 days. I’m desperately looking for an alternative bc I DO NOT want to do business w/Lowe’s!!!
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Review
#1693351 Review #1693351 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Poor customer service
Reason of review
Work Experience or Job Application
1.0
Details

Update by user Aug 09

Will wait short time for Lowe's to respond and fix the problems. if not the figure I have reported as a loss is what the window repair company has quoted me to fix the problems.

Original review posted by user Aug 09

Installed 5 replacement top of the line Pella windows 7/29/19 on my home by Lowes. Installers did not caulk the outside of the windows only because I noticed it (the installers said "they didn't have any caulk" and would be back...NOT. I ran to Home Depot and grabbed a...
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Review
#1618243 Review #1618243 is a subjective opinion of poster.
Service
Lowes Window Installation
Pros
  • Products themselves are quality
Cons
  • Terrible installation
Reason of review
Lack of competent installation and follow up
Loss
$550
Preferred solution
Let the company propose a solution
1.1
Details
The intial sales reps were courteous, but the rest of Customer Service is HORRIBLE! It has been a year now since we ordered window installation last July which didn't actually begin happening until September and has not finished yet until this July. The installer has...
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Review
#1574487 Review #1574487 is a subjective opinion of poster.
Service
Lowes Window Installation
Pros
  • Initial customer service
  • Used to like their quality and brand
Cons
  • Lack of professionalism
  • Aphaty towards the client
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure

Lowes installed 20 leaking hurricane windows - 4 months ago now..

1.0
Details
Lowes installed 20 now leaking hurricane windows almost 4 months ago. Installers admit that they sealed windows to the vinyl siding instead of the underlying waterproofing layer but LOWES still researching 'causation' while my house gets damaged with every rain. https://youtu.be/kBGkQlZUELE Below shows my house with plastic flapping in the wind. Lowes trying to cover windows but plastic blows off right away and leaks continue from all 20 hurricane windows. Plastic also blows against other windows keeping us awake all night. https://youtu.be/Zbio_jPcOdE Biggest mistake I ever made ordering windows at #lowes
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Review
#1502037 Review #1502037 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
windows installed correctly and water damage repaired in 3 walls that have been wet for 4 months now.

Lowes in Plano, Texas - Terrible window replacement experience

1.0
Details
Began this nightmare in March of 2018. Had 22 windows to be replaced. Lowe’s required 100% ($12,000) payment upfront upon signing contract. Was told windows would be ready in 6 weeks. It’s now December of 2018. Still waiting for job to be finished. Have taken over 12 days off work to wait for installations that never happened. Requested multiple times for contact by store manager. He never calls. I don’t know what I have to do to get this job done. Lowe’s only wants your money. The *** with customers. Just want everyone to know to stay away from this store!!!!!!
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Review
#1423932 Review #1423932 is a subjective opinion of poster.
Service
Lowes Window Installation

Lowes in Chicago, Illinois - Window installation

1.0
Details
Was promised for window installers to be delivered today at 8 am nothing ,called at 9:15 was told they did not put my window in the truck and it’s already gone , no call from anyone I paid up front over a month ago , now am waiting for someone to call me back ,over an hour ago, the last I heard was we can do it next week , I will not agree to that ,they are not following their contract , I am very furious and will not ever deal with them again , I am getting a run around. This is absolutely ridiculous! They should be the ones on top of their deliveries. If the windows were promised today it’s not our responsibility to make the workers put the windows on the truck! NEVER DEALING WITH THEM AGAIN!
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Review
#1373045 Review #1373045 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service

Lowes in Stafford, Virginia - Bad windows installation. Lack of customer service.

1.4
Details
Poor quality installation. Contractor came twice to resolve but they don't have the expertise. They also told me they do not provide painting services..
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3 comments
Anonymous
#1528291

You paid for a window installation. You got it.

You did not pay for a paint job. Paint your own house.

Anonymous
#1523892

Exactly What is your complaint about?No-one is a mind reader.

Anonymous
#1523644

What is your complaint? Why do you feel the installation is poor quality.

Is it because they didn't paint something that wasn't part of what they were paid to do?

If you have a real complaint, tell the story. Don't just get on your cell phone and say "poor quality", prove it by telling the whole story.

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Review
#1309217 Review #1309217 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Bad quality
Resolved

Resolved: Lowes in Elizabeth City, North Carolina - Lowe's Window Installer Destroyed My House

1.0
Details
Lowes - Lowe's Window Installer Destroyed My House
Lowes - Lowe's Window Installer Destroyed My House
Lowes - Lowe's Window Installer Destroyed My House

Update by user Jul 03, 2018

Today I learned that the Project Coordinator is back on the scene in Indiana, not the Insurance Agent in North Carolina. I just paid out $22,000.00 to have building code windows in my house and Lowe's out of building code windows removed, and siding replaced from their window installer and band-aide crew they hired.

Sent the insurance agent and the CEO the bill. Gave them until June 27th, 2018 to pay. Nope, even filed a complaint with the Dept of Justice and they won't even reply to them let alone the adjuster that has been trying to get in contact with the insurance agent. Went to return windows to Lowe's Elizabeth City and they refused them on June 20, 2018.

Gave them 10 days to get them off of my property, and not responsible for any damages, or they would be deposed of. Kinda funny dealing with the Project coordinator in Indiana from Dec. 2017-Feb. 11, 2018 and he did nothing while I watched my house being destroyed, then it goes to the insurance agent Feb.

20 2018-whenever, now back to the Project Coordinator. Not only that, the Project Coordinator continues to tell the Bank/Credit Card company that this dispute is resolved and I have been dealing with them since Jan.

2018 on a monthly basis to continue to dispute the charge. Next step, Federal Trade Comission in North Carolina and the Attorney General in Indiana.

Original review posted by user Jun 03, 2018

I contracted in Oct. 2017 to have a 15 window install in my parents house that I am renovating. The last major renovation before selling it. Nov. 2017, they installed the windows and in Dec. 2017 I started complaining about leaks, hole in bathroom wall, installers threw away part of my siding, put roofing nails in my siding which cracked it, used washable caulking that ran down my siding when it rained, caulking cracked all around the windows, damaged a mulled window (still sitting there), damaged 2 bedrooms of paneling, ran out of wood for the trim so instead of a 45 degree, it was left straight, sold me windows not in building code. This is still a ongoing dispute and it is June 2018, HURRICANE SEASON! This has been a nightmare. After multiple phone calls in and out of state, I finally was able to reach someone that had the nerve to give me the project coordinator e-mail address (in Feb. 2018) to send pictures to him about the damages since him and his assistant were totally deaf to my pleads. In Jan 2018, another contractor for Lowe's came out and took pictures and sent his pictures to the project coordinator assistant, nothing happened. I did not get any reply from the project coordinator after I sent him pictures so, I researched and found the CEO e-mail address and included him in the correspondence along with pictures. Then I get a reply that it had been turned over to Lowe's insurance. Adjuster came out in Feb. 2018 sent his report to the Senior Claims Examiner in Legal in March 2018. April 2018 I get a settlement agreement, but by that time I had torn out the paneling and insulation in my walls, to find large and small holes in the outside walls covered up with moisture barrier tape that was leaking into my walls, mold and mildew in my walls, damaged floor, mold and mildew in my insulation. I requested that they include in the agreement that I could resubmit for the additional damages since the adjuster did not see this damage so I could have this repaired and send them the bill. Apparently not! The adjuster wanted to come out to assess the damage for the mold and mildew only in May 2018, not the holes in the outside walls, not the damage floor, just the mold and mildew! Their agreement states that I will not tell anyone about this, I will not sue any employee or their companies and I am suppose to settle for approximately 10-15 thousand less then what the damages are because of their negligence, incompetence, intentional disregard towards someone else's property. They have held my house hostage since Dec. 2017 while I continue to pay taxes, utilities, insurance, HOA fees. I have also had to start including the Senior Claims Examiner in Legal supervisor in my e-mail because of the games she enjoys playing ( out of the office from April 6, 2018-May 10, 2018, she was there on April 12, 2018) I am a senior and retired with limited income that has approximately $60,000 in damages from a window installer that is only licensed by the State of NC for fence, deck and siding! It is June 2018 now, I hope that no one has to go through this nightmare as I have and will probably continue on until they pay for the full damages.
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2 comments
Anonymous
#1529020

Does Lowe’s use unlicensed installers ?

Anonymous
#1529082
@Anonymous

Apparently so, this contractor was licensed for fence, deck and siding but not window install, checked around and the contractor wants to start installing windows. My house, his test subject.

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Review
#1270700 Review #1270700 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damages
Loss
$60000
Preferred solution
Full cost of damages and out of my life

Lowes - Frequent Standups/PTO wasted

1.0
Details
I recently purchased a home and the previous owner had a contract with Lowes on Good Middling Dr in Fayetteville, NC to replace all the windows prior to closing. On the day of closing the windows still weren't installed due to the windows being on back order for two weeks, so the mortgage company almost canceled my approval due to this. Well, after the previous owner showed proof of the contract, the mortgage company decided to let me close on the house. This was March 31, 2017. Periodically throughout April, the salesperson at Lowes kept calling me to see if I had heard from the installer, said that the windows were back. I told her no and that she's the only one who had been calling me. Finally on May 1, 2017 the installer called and asked what day would be good for me. I requested a Saturday since I'd already used a lot of my paid time off to move. He said he had to get up a crew and that he would call me by the following day to let me know if they could do the install the Saturday of that same week. Never heard from him. I called the salesperson back and told her what happened. She said they were having problems getting a crew for a Saturday because that's not their normal workday (which he could have told me that instead of just not calling back at all). I said ok forget the Saturday, I'm willing to *** any day that's good for them. Oh so then he decided to call and scheduled to do the installation today, May 15, 2017 around 9am. He just called me at 8:37am just to let me know that once again they're not coming and rescheduled it for tomorrow, said the lead person in his crew called in sick. Luckily I'm off today due to having a stomach virus because if not he would've cost me a vacation day for nothing. And if I don't find anyone to stay here tomorrow he still may cost me a vacation day when it should've been done today while I was home sick ( my original house sitter has a virus also). So we'll see if they finally show up tomorrow but I have a feeling I'll be wasting a vacation day if I'm not still sick. These people don't seem to care that you lose paid time off when they keep rescheduling like this or that I cannot schedule to get my house secured until they install these windows. They're lucky that the previous owner has the contract and not me because I would've canceled it by now and went straight to Home Depot!
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2 comments
Anonymous
#1339913

Update: The contractor showed up on May 16, 2017 to replace the windows and out of 15 windows only 7 of them were the correct size, so 8 had to be reordered and told me it will be a month before they return. On a positive note, they did do a favor for me while they were here and turned my patio blinds around for me because they were originally sliding in the opposite direction that the door slide.

The guys were actually a friendly group of guys. They are schedule to return on June 19 to replace the remaining 8 windows so I will do a final update following that day.

Anonymous
#1328703

Take a look at Home Depots complaints for installers. Too many people go about having product installed the wrong way.

When you buy from a big box store they sell you the product and subcontract an installer to install the product. You never know who you will end up with. You are better off finding a contractor to install your product and working with them to purchase the product.

That way you know exactly who will be installing your product and will have direct contact with them for installation. You will also pay less because the big box store is not marking up the installation cost they subcontracted out.

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Review
#1047302 Review #1047302 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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LOWES screwed us on window install

1.0
Details
We spoke to the installer and someone at lowes who said we had to be there for window install. My bf *** work and loses sick time and pay. Then it rains and last minute while he is on the way there and stuck in traffic, they call and say cant put in window. It is an hour away to our home. The manager and marketing director then tell us that we didnt have to *** of work to be there. The installation people were nasty, the manager brit was nasty. They shouldve called the day before knowing it was going to rain to tell us they may not go so he shouldnt have had to drive all the way up there in traffic and lose a days pay and a sick day. All lowes offered was 100 off. My bf makes 4 times that. We didnt want murray installers to put in our window when we were not there because they were nasty. So we got stuck with no window or installation. Never go there again in lehighton
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1 comment
Anonymous
#1220316

But were they nasty?

Review
#925296 Review #925296 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Pricing issue
Loss
$427
Preferred solution
Price reduction