Product: Lowes Window Installation Rating: 4 Stars Clear all filters (2 of 21 reviews match)
Filter by rating
filters
Product:
Rating:

Lowes - Empty Promises

3.7
Details
I ordered three windows and after several months of empty promises my windows were installed. I was promised a three hundred dollar compensation mid way thru the experience. After two months the windows were ordered wrong causing me to patiently wait while the windows were reordered. during the process I was promised a compensation for my pain and suffering only if Lowes was permitted to fix the issue. After several additional weeks of waiting the windows sat in my yard waiting for the installation. Here is the kicker the regional manager being aware of my issue called asking how I liked my new windows, all awhile they were sitting in my yard. after the windows were installed I was asked to sign away my right to seek a claim if the windows leaked before my promised compensation was awarded some deal. I as promised will never use Lowes again and I'm going out of my way to see that none of my associates do either. Over 4500.00 spent at Home Depot and growing.
View full review
Review
#1145872 Review #1145872 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Poor or nonexistent customer service clerk beyond disrespectful
  • Slow response to issue
  • Management and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Price reduction

Lowes in Indian Harbour Beach, Florida - Horrible install office

4.0
Details
Installed sales has been a disaster. Ordered one window December 2016. Here it is November and they still have not installed the proper window. To summarize: 1. Delay ordering due to staff vacations, no communication in install office. Months! 2. Window arrived to store but we were never notified. Weeks! 3. Contractor delay installation, never returned phone calls. 4. Installer arrived at dusk and installed window improperly. 5. New installer arrived a month later and laughed at previous contractor work. 6. Month Later new window installed 7. Failed inspection - Not tempered. 8. New window arrived a month later, no one called me and I had to track down installer to setup my own time. 9. New window was not obscured and still NOT tempered. 10. New window arrived and waiting on third installer to call me. NEVER EVER DO BUSINESS WITH INSTALL OFFICE !
View full review
Review
#1124950 Review #1124950 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Never called
  • No communication
  • Lies and disrespect
Reason of review
Poor customer service
Loss
$5000
Preferred solution
$5,000

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 894 reviews
  2. 507 reviews
  3. 377 reviews
  4. 168 reviews
  5. 85 reviews
Lowes reviews